Hello,
I have an issue on a few PC's currently (and have seen it on a few PC's
in the past) Where Outlook Express is setup with at least 1 IMAP
account, and duplicate messages are being sent.

The issue seems to arise from OE not closing the compose window after
sending, making you think you did not click properly. When you hit
send the second time the compose window disappears. If you check the
Sent items, the message has been sent twice.

This does not happen on every composition, and I'm currently trying to
narrow down when it does happen.

Is this a known issue, or anyone have any info on it? I'm coming up
empty.

Thanks,
Craig

Duplicate messages being received.

You might have a corrupt Outbox.dbx file.

Try deleting it and then try it.

Close OE, search for Outbox.dbx and delete it.
Open OE, the folder will be recreated.

--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.


wrote in message
oups.com...
Hello,
I have an issue on a few PC's currently (and have seen it on a few PC's
in the past) Where Outlook Express is setup with at least 1 IMAP
account, and duplicate messages are being sent.

The issue seems to arise from OE not closing the compose window after
sending, making you think you did not click properly. When you hit
send the second time the compose window disappears. If you check the
Sent items, the message has been sent twice.

This does not happen on every composition, and I'm currently trying to
narrow down when it does happen.

Is this a known issue, or anyone have any info on it? I'm coming up
empty.

Thanks,
Craig

Hi,
I've done this on 2 computers having trouble. It did not resolve the
issue. Still intermittant times clicking send doesn't close out the
compose window, though the message was sent.

This office was just recently converted to all IMAP accounts from POP
accounts. We're seeing the issue on maybe 7 of 30 PC's. In all my
years of support, I've only seen this twice, and once was on my home
PC. I wish I could remember what resolved the issue, as I no longer
have the problem on my home PC.

Any other ideas?

-Craig

Jim Pickering (AT) wrote:
Duplicate messages being received.

You might have a corrupt Outbox.dbx file.

Try deleting it and then try it.

Close OE, search for Outbox.dbx and delete it.
Open OE, the folder will be recreated.

--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.

It could be due to antivirus software. Turn off email scanning. See
www.oehelp.com/OETips.aspx#3

steve

wrote in message
ps.com...
Hi,
I've done this on 2 computers having trouble. It did not resolve the
issue. Still intermittant times clicking send doesn't close out the
compose window, though the message was sent.

This office was just recently converted to all IMAP accounts from POP
accounts. We're seeing the issue on maybe 7 of 30 PC's. In all my
years of support, I've only seen this twice, and once was on my home
PC. I wish I could remember what resolved the issue, as I no longer
have the problem on my home PC.

Any other ideas?

-Craig

Jim Pickering (AT) wrote:
Duplicate messages being received.

You might have a corrupt Outbox.dbx file.

Try deleting it and then try it.

Close OE, search for Outbox.dbx and delete it.
Open OE, the folder will be recreated.

--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.

For Hotmail or IMAP accounts, see
http://insideoe.com/faqs/why.htm#dupes - quoted below:

"That can happen if your Hotmail or IMAP account is the default mail account
and OE is configured to both open directly to the Inbox (which downloads
headers automatically) and check for new messages when starting (which also
downloads headers automatically). To stop the duplicates, simply choose one
option or the other, but not both. Click Tools | Options, then remove the
check mark for When starting, go directly to my 'Inbox' folder OR the check
mark for Send and receive messages at startup. If you already have
duplicates showing, click Tools | Synchronize Account or Synchronize All. "
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.




wrote in message
ps.com...
Hi,
I've done this on 2 computers having trouble. It did not resolve the
issue. Still intermittant times clicking send doesn't close out the
compose window, though the message was sent.

This office was just recently converted to all IMAP accounts from POP
accounts. We're seeing the issue on maybe 7 of 30 PC's. In all my
years of support, I've only seen this twice, and once was on my home
PC. I wish I could remember what resolved the issue, as I no longer
have the problem on my home PC.

Any other ideas?

-Craig

Jim Pickering (AT) wrote:
Duplicate messages being received.

You might have a corrupt Outbox.dbx file.

Try deleting it and then try it.

Close OE, search for Outbox.dbx and delete it.
Open OE, the folder will be recreated.

--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.

Hi,
On one pc this is happening, there is no Antivirus installed, on
another, we uninstalled the A/V and the issue remains.

Also, the issue with the duplicate messages(the hotmail/imap response),
is that duplicate messages are actually being sent. What happens is,
when a user composes a new message, they click on the send button. At
this point it looks like nothing happens because the compose window
stays open, but in the backround the message does go to the outbox and
sent items folder. Since nothing happened with the compose window,
the user clicks send again and repeats until the compose window
actually closes. So they may hit send 2-4 times before the compose
window closes, thus 2-4 messages get sent. And they are not clicking
too fast... they could click send the first time, and wait, and the
compose window stays open idefinitely.

Any ideas?


Jim Pickering (AT) wrote:
For Hotmail or IMAP accounts, see
http://insideoe.com/faqs/why.htm#dupes - quoted below:

"That can happen if your Hotmail or IMAP account is the default mail account
and OE is configured to both open directly to the Inbox (which downloads
headers automatically) and check for new messages when starting (which also
downloads headers automatically). To stop the duplicates, simply choose one
option or the other, but not both. Click Tools | Options, then remove the
check mark for When starting, go directly to my 'Inbox' folder OR the check
mark for Send and receive messages at startup. If you already have
duplicates showing, click Tools | Synchronize Account or Synchronize All. "
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.

Try setting up a new Identity via File | Identities and see if you have the
same issue then.

steve

wrote in message
oups.com...
Hi,
On one pc this is happening, there is no Antivirus installed, on
another, we uninstalled the A/V and the issue remains.

Also, the issue with the duplicate messages(the hotmail/imap response),
is that duplicate messages are actually being sent. What happens is,
when a user composes a new message, they click on the send button. At
this point it looks like nothing happens because the compose window
stays open, but in the backround the message does go to the outbox and
sent items folder. Since nothing happened with the compose window,
the user clicks send again and repeats until the compose window
actually closes. So they may hit send 2-4 times before the compose
window closes, thus 2-4 messages get sent. And they are not clicking
too fast... they could click send the first time, and wait, and the
compose window stays open idefinitely.

Any ideas?


Jim Pickering (AT) wrote:
For Hotmail or IMAP accounts, see
http://insideoe.com/faqs/why.htm#dupes - quoted below:

"That can happen if your Hotmail or IMAP account is the default mail
account
and OE is configured to both open directly to the Inbox (which downloads
headers automatically) and check for new messages when starting (which
also
downloads headers automatically). To stop the duplicates, simply choose
one
option or the other, but not both. Click Tools | Options, then remove the
check mark for When starting, go directly to my 'Inbox' folder OR the
check
mark for Send and receive messages at startup. If you already have
duplicates showing, click Tools | Synchronize Account or Synchronize All.
"
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.

That suggests a corrupted Outbox or Sent Items folder. You can move all
messages you wish to keep from those folder to new, user created folders,
then close Outlook Express and search for Outbox.dbx and Sent Items.dbx and
delete both of them. New and uncorrupted ones will be created when you
reopen Outlook Express. If you are running Windows 2000 or XP, the DBX
files are hidden by default and you will have to tap the Advanced button in
Search and specify that you also wish to search in Hidden Folders.
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.


wrote in message
oups.com...
Hi,
On one pc this is happening, there is no Antivirus installed, on
another, we uninstalled the A/V and the issue remains.

Also, the issue with the duplicate messages(the hotmail/imap response),
is that duplicate messages are actually being sent. What happens is,
when a user composes a new message, they click on the send button. At
this point it looks like nothing happens because the compose window
stays open, but in the backround the message does go to the outbox and
sent items folder. Since nothing happened with the compose window,
the user clicks send again and repeats until the compose window
actually closes. So they may hit send 2-4 times before the compose
window closes, thus 2-4 messages get sent. And they are not clicking
too fast... they could click send the first time, and wait, and the
compose window stays open idefinitely.

Any ideas?


Jim Pickering (AT) wrote:
For Hotmail or IMAP accounts, see
http://insideoe.com/faqs/why.htm#dupes - quoted below:

"That can happen if your Hotmail or IMAP account is the default mail
account
and OE is configured to both open directly to the Inbox (which downloads
headers automatically) and check for new messages when starting (which
also
downloads headers automatically). To stop the duplicates, simply choose
one
option or the other, but not both. Click Tools | Options, then remove the
check mark for When starting, go directly to my 'Inbox' folder OR the
check
mark for Send and receive messages at startup. If you already have
duplicates showing, click Tools | Synchronize Account or Synchronize All.
"
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.