My OE is stuck on one email that it will not let me delete. this happened on
12/23 since then i have downloaded every fix it from Microsoft. I have all up
to date anti virus and internet securities, even windows defender.
when i mean stuck i mean i cant rec or send i cant touch anything on my OE
it is drozen on that one email... I have been trying to fix this and im at my
wits end.
Help me please!!!

Cinthia

Is this message stuck in the Outbox? If so, follow the instructions below.
If it is in another folder, post back.

See if it will delete while working offline. File | Work Offline & View |
Layout: Uncheck the Preview Pane.

If not:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the Outbox.dbx and delete it. A new,
empty one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"ckfox" wrote in message
...
My OE is stuck on one email that it will not let me delete. this happened
on
12/23 since then i have downloaded every fix it from Microsoft. I have all
up
to date anti virus and internet securities, even windows defender.
when i mean stuck i mean i cant rec or send i cant touch anything on my OE
it is drozen on that one email... I have been trying to fix this and im at
my
wits end.
Help me please!!!

Cinthia

What Bruce said.

If the problem persists: Start he
http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

ckfox wrote:
My OE is stuck on one email that it will not let me delete. this happened
on
12/23 since then i have downloaded every fix it from Microsoft. I have all
up to date anti virus and internet securities, even windows defender.
when i mean stuck i mean i cant rec or send i cant touch anything on my OE
it is drozen on that one email... I have been trying to fix this and im at
my wits end.
Help me please!!!

Cinthia

Or is this message stuck in the Inbox, still being downloaded from your server?

If so, it is probably a corrupt email that has got as far as the server.
In this case you will need to connect direct to your server,
using its Web email client if it supplies one or
using TELNET to port 110, if it is a POP3 server, and issue raw POP3 commands,
to delete the offending msg directly at the server.

"ckfox" wrote:
My OE is stuck on one email that it will not let me delete. this happened on
12/23 since then i have downloaded every fix it from Microsoft. I have all up
to date anti virus and internet securities, even windows defender.
when i mean stuck i mean i cant rec or send i cant touch anything on my OE
it is drozen on that one email... I have been trying to fix this and im at my
wits end.
Help me please!!!

Cinthia

Hi all yes its stuck in my Inbox.. I have a pop3. But i cant touch anything
in the OE frame. not edit, tools file anything. It will let me minimize and
close and that is it.
Cinthia

"XRaySpeX" wrote:

Or is this message stuck in the Inbox, still being downloaded from your server?

If so, it is probably a corrupt email that has got as far as the server.
In this case you will need to connect direct to your server,
using its Web email client if it supplies one or
using TELNET to port 110, if it is a POP3 server, and issue raw POP3 commands,
to delete the offending msg directly at the server.

"ckfox" wrote:
My OE is stuck on one email that it will not let me delete. this happened on
12/23 since then i have downloaded every fix it from Microsoft. I have all up
to date anti virus and internet securities, even windows defender.
when i mean stuck i mean i cant rec or send i cant touch anything on my OE
it is drozen on that one email... I have been trying to fix this and im at my
wits end.
Help me please!!!

Cinthia

Are you able to move other messages you want to keep out of the Inbox to
another folder. Let us know.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"ckfox" wrote in message
...
Hi all yes its stuck in my Inbox.. I have a pop3. But i cant touch
anything
in the OE frame. not edit, tools file anything. It will let me minimize
and
close and that is it.
Cinthia

"XRaySpeX" wrote:

Or is this message stuck in the Inbox, still being downloaded from your
server?

If so, it is probably a corrupt email that has got as far as the server.
In this case you will need to connect direct to your server,
using its Web email client if it supplies one or
using TELNET to port 110, if it is a POP3 server, and issue raw POP3
commands,
to delete the offending msg directly at the server.

"ckfox" wrote:
My OE is stuck on one email that it will not let me delete. this
happened on
12/23 since then i have downloaded every fix it from Microsoft. I have
all up
to date anti virus and internet securities, even windows defender.
when i mean stuck i mean i cant rec or send i cant touch anything on my
OE
it is drozen on that one email... I have been trying to fix this and im
at my
wits end.
Help me please!!!

Cinthia

Hi Bruce Merry Xmas all and ty for trying to help me.
No i cant engage in anything at all. This is the only message dispalying in
my inbox. It will let me minimize and delete and that is it. The cursosr
stays as an hourglass if im anywhere in the Oe frame. I should also let you
know this is win xp. Dell computer about 4 years old. First problem i have
ever had. I have also did the scan disk and defrag. Just incase i could get
lucky..lol
Cinthia

"Bruce Hagen" wrote:

Are you able to move other messages you want to keep out of the Inbox to
another folder. Let us know.
--
Bruce Hagen
MS-MVP Outlook Express

OK. If this is the only message in your Inbox, and you have no other mail
there you want, the fix is easy.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the Inbox.dbx and delete it. A new,
empty one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"ckfox" wrote in message
...
Hi Bruce Merry Xmas all and ty for trying to help me.
No i cant engage in anything at all. This is the only message dispalying
in
my inbox. It will let me minimize and delete and that is it. The cursosr
stays as an hourglass if im anywhere in the Oe frame. I should also let
you
know this is win xp. Dell computer about 4 years old. First problem i have
ever had. I have also did the scan disk and defrag. Just incase i could
get
lucky..lol
Cinthia

"Bruce Hagen" wrote:

Are you able to move other messages you want to keep out of the Inbox to
another folder. Let us know.
--
Bruce Hagen
MS-MVP Outlook Express