cannot send/receive mail--news is OK

**Frank Saunders, MS-MVP OE/WM**

Uninstall Norton and get free AVG (http://free.grisoft.com) or Avast
(http://www.avast.com).

"Ron Head" wrote in message
...
Bruce asked: "That error is usually caused by e-mail scanning. Did you
disable it as Steve suggested?"

I THOUGHT I had, but when I checked, my Norton's was still (or again!)
scanning e-mail. After making CERTAIN that e-mail scanning was turned
off,
I tried removing the e-mail account, closing and opening OE, and then
adding
the account back again. I'm still unable to send or receive mail, and the
error message remains the same:

A time-out occurred while communicating with the server.
Account: 'pop3.knology.net', Server: 'pop3.knology.net',
Protocol: POP3, Port: 110, Secure(SSL):
No, Error Number: 0x800CCC19

"Bruce Hagen" wrote in message
...
That error is usually caused by e-mail scanning. Did you disable it as
Steve
suggested?

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

"Ron Head" wrote in message
...
Frank Saunders asked: "What is the complete error message?"

This is it:

A time-out occurred while communicating with the server. Account:
'pop3.knology.net', Server: 'pop3.knology.net', Protocol: POP3, Port:
110,
Secure(SSL): No, Error Number: 0x800CCC19

"Frank Saunders, MS-MVP OE/WM" wrote in
message
...
"Ron Head" wrote in message
...
Since my computer suddenly (and mysteriously) rebooted yesterday,
I've
been
unable to send or receive e-mail in Outlook Express. I've tried
rebooting
(again, and on purpose!), checked with my ISP to make sure settings
were
correct and that they had no server problems, but nothing seems to
help.

When I hit the "Send/Receive" button to check for new mail, I
eventually
get
a message that says:

Your POP3 server has not responded in 60 seconds.Would you like
to
wait
another 60 seconds for the server to respond?

Account: pop3.knology.net
Server: pop3.knology.net

If I try to send new mail, I get the same message, but with the
outgoing
mailserver instead.i

The ISP assures me this is NOT a problem with their servers, but is
instead
a problem with the IE program on my computer. What do I need to do
to
fix
whatever is wrong? (I can send and/or read new messages in
newsgroups
just
fine, only e-mail seems to have a problem.)

Thanks!

What is the complete error message?

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