When I start OE6, it appears to open, the folder list shows, the individual
folders such as Inbox indicate the proper number of new messages (I know this
because I can get to the messages by signing in to Windows Live Messenger
which in turn allows me to see the HotMail inbox), the "Working Online" icon
shows, but the screen is "locked" up. The little working hourglass shows,
but you can't click on anything. And after a while the title says "not
responding" and you must shut OE6 down to proceed with anything else. I do
have two active Office Outlook@Live accounts which are duly paid for. (I have
two hotmail accounts)
There appears to be no way to activate any of the menu items such as Tools
so I can't get to accounts or options. Any suggestions would be appreciated.
This a newer home computer running XP2 Media Edition. The OE6 works Ok on
several other computers that I have in the office

A failure to start usually means that the database of messages is partially
corrupted. First, you need to determine the folder location of your message
store. To determine the message store folder location if OE cannot be
opened, look in the registry under this key:

HKEY_CURRENT_USER\Identities\{GUID}

Where GUID above is the key for each identity. If unsure, double click each
GUID to check the username involved, then expand the key further for that
particular user to \Software\Microsoft\Outlook Express\5.0 (clicking on the
5.0 to expand it) and look at the value in the "StoreRoot" key in the right
hand pane. (And write down that location for reference.)

You can then create a folder on any drive (I use "C:\Mail" to eliminate
confusion) and enter that value vs. your real location in the registry,
close the registry editor and see if Outlook Express will now open. If so,
you can attempt to import your mail messages from the old message store (you
did write down the location, right?) and see if that succeeds. If it still
fails, or not all the mail messages import correctly, you may need to obtain
a 3rd party tool to extract the contents from the store folder as EML files
which can then be dragged/dropped into a local mail folder.

Post back if you continue to have problems or need more help. Good luck.
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.





"David" OE6 "locks up" upon wrote in
message news
When I start OE6, it appears to open, the folder list shows, the
individual
folders such as Inbox indicate the proper number of new messages (I know
this
because I can get to the messages by signing in to Windows Live Messenger
which in turn allows me to see the HotMail inbox), the "Working Online"
icon
shows, but the screen is "locked" up. The little working hourglass shows,
but you can't click on anything. And after a while the title says "not
responding" and you must shut OE6 down to proceed with anything else. I
do
have two active Office Outlook@Live accounts which are duly paid for. (I
have
two hotmail accounts)
There appears to be no way to activate any of the menu items such as Tools
so I can't get to accounts or options. Any suggestions would be
appreciated.
This a newer home computer running XP2 Media Edition. The OE6 works Ok on
several other computers that I have in the office

I found the message store folder and moved all the files (*.dbx) to a
separate folder. I did this for both identities. Then tryed to start OE6.
I got the same "locked up" screens as before. Checking the targeted message
store folders, I find that OE6 has recreated new dbx files of what looks like
initialized sizes. So I don't think the problem is corrupted message data
bases. I put the original files back where they came from.
Do you have another suggestion?

"Jim Pickering" wrote:

A failure to start usually means that the database of messages is partially
corrupted. First, you need to determine the folder location of your message
store. To determine the message store folder location if OE cannot be
opened, look in the registry under this key:

HKEY_CURRENT_USER\Identities\{GUID}

Where GUID above is the key for each identity. If unsure, double click each
GUID to check the username involved, then expand the key further for that
particular user to \Software\Microsoft\Outlook Express\5.0 (clicking on the
5.0 to expand it) and look at the value in the "StoreRoot" key in the right
hand pane. (And write down that location for reference.)

You can then create a folder on any drive (I use "C:\Mail" to eliminate
confusion) and enter that value vs. your real location in the registry,
close the registry editor and see if Outlook Express will now open. If so,
you can attempt to import your mail messages from the old message store (you
did write down the location, right?) and see if that succeeds. If it still
fails, or not all the mail messages import correctly, you may need to obtain
a 3rd party tool to extract the contents from the store folder as EML files
which can then be dragged/dropped into a local mail folder.

Post back if you continue to have problems or need more help. Good luck.
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.





"David" OE6 "locks up" upon wrote in
message news
When I start OE6, it appears to open, the folder list shows, the
individual
folders such as Inbox indicate the proper number of new messages (I know
this
because I can get to the messages by signing in to Windows Live Messenger
which in turn allows me to see the HotMail inbox), the "Working Online"
icon
shows, but the screen is "locked" up. The little working hourglass shows,
but you can't click on anything. And after a while the title says "not
responding" and you must shut OE6 down to proceed with anything else. I
do
have two active Office Outlook@Live accounts which are duly paid for. (I
have
two hotmail accounts)
There appears to be no way to activate any of the menu items such as Tools
so I can't get to accounts or options. Any suggestions would be
appreciated.
This a newer home computer running XP2 Media Edition. The OE6 works Ok on
several other computers that I have in the office

Was Outlook Express closed during this manipulation of the value in the
registry?

Since you say Outlook Express can be opened, try as a first action on
opening, click on File/Work Offline and follow that up with
File/Folder/Compact all Folders and let it run to completion.

After that, try creating a new identity and switch to it, creating your mail
account and test that all works. If satisfactory, you can later import your
mail messages from the old, problem identity.
--
Jim Pickering
MVP-Windows Mail applications
Please reply only to the newsgroup.


"OE6 "locks up" upon opening"
wrote in message
...
I found the message store folder and moved all the files (*.dbx) to a
separate folder. I did this for both identities. Then tryed to start
OE6.
I got the same "locked up" screens as before. Checking the targeted
message
store folders, I find that OE6 has recreated new dbx files of what looks
like
initialized sizes. So I don't think the problem is corrupted message data
bases. I put the original files back where they came from.
Do you have another suggestion?

"Jim Pickering" wrote:

A failure to start usually means that the database of messages is
partially
corrupted. First, you need to determine the folder location of your
message
store. To determine the message store folder location if OE cannot be
opened, look in the registry under this key:

HKEY_CURRENT_USER\Identities\{GUID}

Where GUID above is the key for each identity. If unsure, double click
each
GUID to check the username involved, then expand the key further for that
particular user to \Software\Microsoft\Outlook Express\5.0 (clicking on
the
5.0 to expand it) and look at the value in the "StoreRoot" key in the
right
hand pane. (And write down that location for reference.)

You can then create a folder on any drive (I use "C:\Mail" to eliminate
confusion) and enter that value vs. your real location in the registry,
close the registry editor and see if Outlook Express will now open. If
so,
you can attempt to import your mail messages from the old message store
(you
did write down the location, right?) and see if that succeeds. If it
still
fails, or not all the mail messages import correctly, you may need to
obtain
a 3rd party tool to extract the contents from the store folder as EML
files
which can then be dragged/dropped into a local mail folder.

Post back if you continue to have problems or need more help. Good luck.
--
Jim Pickering, MVP/Windows Mail applications
Please reply ONLY to newsgroup.





"David" OE6 "locks up" upon wrote in
message news
When I start OE6, it appears to open, the folder list shows, the
individual
folders such as Inbox indicate the proper number of new messages (I
know
this
because I can get to the messages by signing in to Windows Live
Messenger
which in turn allows me to see the HotMail inbox), the "Working Online"
icon
shows, but the screen is "locked" up. The little working hourglass
shows,
but you can't click on anything. And after a while the title says "not
responding" and you must shut OE6 down to proceed with anything else.
I
do
have two active Office Outlook@Live accounts which are duly paid for.
(I
have
two hotmail accounts)
There appears to be no way to activate any of the menu items such as
Tools
so I can't get to accounts or options. Any suggestions would be
appreciated.
This a newer home computer running XP2 Media Edition. The OE6 works Ok
on
several other computers that I have in the office