Our scanner is an Hp 5300C and our OS is WXp Home. We recently purchased an
HP Pavilion 9010 laptop and are having difficulty with the scanner sending
scans to Outlook Express. OE is listed as a destination in the scanner
software but when we try to send a scan to outgoing mail we receive the
following error message:

"MAPIDEST
Send mail failed to send message"

The scanner seems to be working fine and we can send scans to any other
program (Word, Photoshop, Paint, etc.). the problem is limited to OE.

Any help or suggestions would be much appreciated.
Thanks,

--
Paul & Leni

OLEXP: "Send To" and E-mail Links Do Not Work with Outlook Express
http://support.microsoft.com/?kbid=306098

Also, in Windows XP: Control Panel, Add/Remove Programs, Set Program
Access and Defaults, Email

However, it may be that the scanner requires a Full MAPI compatible mail
program. OE is Simple MAPI and might not meet the scanner needs. In
any case, you have more control if you save the image to a file from the
scanner program, then start a mail message and attach the image file.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Paul & Leni" wrote in message
...
Our scanner is an Hp 5300C and our OS is WXp Home. We recently
purchased an HP Pavilion 9010 laptop and are having difficulty with
the scanner sending scans to Outlook Express. OE is listed as a
destination in the scanner software but when we try to send a scan to
outgoing mail we receive the following error message:

"MAPIDEST
Send mail failed to send message"

The scanner seems to be working fine and we can send scans to any
other program (Word, Photoshop, Paint, etc.). the problem is limited
to OE.

Any help or suggestions would be much appreciated.
Thanks,

--
Paul & Leni

Thank you very much. The Microsoft document had the cure. As suggested, we
registered OE as the default mail handler and the scanner was able to send
scanned documents directly to email.
Greatly appreciate the help
Paul and Leni

"Michael Santovec" wrote in message
...
OLEXP: "Send To" and E-mail Links Do Not Work with Outlook Express
http://support.microsoft.com/?kbid=306098

Also, in Windows XP: Control Panel, Add/Remove Programs, Set Program
Access and Defaults, Email

However, it may be that the scanner requires a Full MAPI compatible mail
program. OE is Simple MAPI and might not meet the scanner needs. In any
case, you have more control if you save the image to a file from the
scanner program, then start a mail message and attach the image file.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Paul & Leni" wrote in message
...
Our scanner is an Hp 5300C and our OS is WXp Home. We recently purchased
an HP Pavilion 9010 laptop and are having difficulty with the scanner
sending scans to Outlook Express. OE is listed as a destination in the
scanner software but when we try to send a scan to outgoing mail we
receive the following error message:

"MAPIDEST
Send mail failed to send message"

The scanner seems to be working fine and we can send scans to any other
program (Word, Photoshop, Paint, etc.). the problem is limited to OE.

Any help or suggestions would be much appreciated.
Thanks,

--
Paul & Leni

Thanks for posting back.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Paul & Leni" wrote in message
...
Thank you very much. The Microsoft document had the cure. As
suggested, we registered OE as the default mail handler and the
scanner was able to send scanned documents directly to email.
Greatly appreciate the help
Paul and Leni

"Michael Santovec" wrote in message
...
OLEXP: "Send To" and E-mail Links Do Not Work with Outlook Express
http://support.microsoft.com/?kbid=306098

Also, in Windows XP: Control Panel, Add/Remove Programs, Set Program
Access and Defaults, Email

However, it may be that the scanner requires a Full MAPI compatible
mail program. OE is Simple MAPI and might not meet the scanner
needs. In any case, you have more control if you save the image to a
file from the scanner program, then start a mail message and attach
the image file.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Paul & Leni" wrote in message
...
Our scanner is an Hp 5300C and our OS is WXp Home. We recently
purchased an HP Pavilion 9010 laptop and are having difficulty with
the scanner sending scans to Outlook Express. OE is listed as a
destination in the scanner software but when we try to send a scan
to outgoing mail we receive the following error message:

"MAPIDEST
Send mail failed to send message"

The scanner seems to be working fine and we can send scans to any
other program (Word, Photoshop, Paint, etc.). the problem is
limited to OE.

Any help or suggestions would be much appreciated.
Thanks,

--
Paul & Leni