I'm using OE 6 and am having a problem retrieving my emails. Each time I
try to retrieve my emails, I the first 6 emails and then my email program
times out while trying to retrieve the 7th email. When I try to retrieve
again, the 7th email (which is a 3 MB picture email) is there, but I start
receiving the first 6 emails again and it times out on the same 7th email.
I've tried to contact my ISP, but they say there's nothing they can do other
than reset my email account which they said would probably delete all my
previous emails.

Is there anything I can do other than backup my mail directory to a folder
and have them reset my email account?

Thanks,
Greg

That 7th message is big and corrupt. Can you access WebMail for your ISP?
If you go there, you can delete it and all should be good after then.

Also, make sure you do not have E-mail scanning selected in your anti-virus
program.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Another option. Create a Message Rule:

Where the message size is more than size
Delete it from Server
Click on Size and set it for about 100KB.
Click: Apply Now.

Go back to the Inbox and click Send/Receive. This should get rid of the
message.

Remember to go back into Message Rules and either delete the rule, or
uncheck it so you can use it in the future.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Greg" wrote in message
...
I'm using OE 6 and am having a problem retrieving my emails. Each time I
try to retrieve my emails, I the first 6 emails and then my email program
times out while trying to retrieve the 7th email. When I try to retrieve
again, the 7th email (which is a 3 MB picture email) is there, but I start
receiving the first 6 emails again and it times out on the same 7th email.
I've tried to contact my ISP, but they say there's nothing they can do
other than reset my email account which they said would probably delete
all my previous emails.

Is there anything I can do other than backup my mail directory to a folder
and have them reset my email account?

Thanks,
Greg

Thanks Bruce. I was able to access my webmail and delete that large email.
Once I did, I went back into OE and retrieved all the emails that were
backlogged.

Thanks again,
Greg

"Bruce Hagen" wrote in message
...
That 7th message is big and corrupt. Can you access WebMail for your ISP?
If you go there, you can delete it and all should be good after then.

Also, make sure you do not have E-mail scanning selected in your
anti-virus program.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Another option. Create a Message Rule:

Where the message size is more than size
Delete it from Server
Click on Size and set it for about 100KB.
Click: Apply Now.

Go back to the Inbox and click Send/Receive. This should get rid of the
message.

Remember to go back into Message Rules and either delete the rule, or
uncheck it so you can use it in the future.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Greg" wrote in message
...
I'm using OE 6 and am having a problem retrieving my emails. Each time I
try to retrieve my emails, I the first 6 emails and then my email program
times out while trying to retrieve the 7th email. When I try to retrieve
again, the 7th email (which is a 3 MB picture email) is there, but I
start receiving the first 6 emails again and it times out on the same 7th
email. I've tried to contact my ISP, but they say there's nothing they
can do other than reset my email account which they said would probably
delete all my previous emails.

Is there anything I can do other than backup my mail directory to a
folder and have them reset my email account?

Thanks,
Greg

You're welcome.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Greg" wrote in message
...
Thanks Bruce. I was able to access my webmail and delete that large
email.
Once I did, I went back into OE and retrieved all the emails that were
backlogged.

Thanks again,
Greg

"Bruce Hagen" wrote in message
...
That 7th message is big and corrupt. Can you access WebMail for your
ISP? If you go there, you can delete it and all should be good after
then.

Also, make sure you do not have E-mail scanning selected in your
anti-virus program.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Another option. Create a Message Rule:

Where the message size is more than size
Delete it from Server
Click on Size and set it for about 100KB.
Click: Apply Now.

Go back to the Inbox and click Send/Receive. This should get rid of the
message.

Remember to go back into Message Rules and either delete the rule, or
uncheck it so you can use it in the future.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Greg" wrote in message
...
I'm using OE 6 and am having a problem retrieving my emails. Each time
I try to retrieve my emails, I the first 6 emails and then my email
program times out while trying to retrieve the 7th email. When I try to
retrieve again, the 7th email (which is a 3 MB picture email) is there,
but I start receiving the first 6 emails again and it times out on the
same 7th email. I've tried to contact my ISP, but they say there's
nothing they can do other than reset my email account which they said
would probably delete all my previous emails.

Is there anything I can do other than backup my mail directory to a
folder and have them reset my email account?

Thanks,
Greg