Since last Monday morning, when I try to send emails using OE, a menu pops up
asking me to enter my email address and password. I do so, only for the menu
to return and return and return, without the email being sent. I can receive
email via OE, but not send. I know there's nothing wrong with my isp,
because a) I'e spoken to them and b) I can send and receive emails perfectly
well via the web.

My service provider says its a Microsoft problem. Microsoft (tech support
helpline) says it's a hardware problem. The hardware manufacturer says it's
nothing to do with them.

Any thoughts

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Save password setting not retained in Outlook or Outlook Express:
http://support.microsoft.com/kb/290684

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Lord Flyte" Lord wrote in message
...
Since last Monday morning, when I try to send emails using OE, a menu pops
up
asking me to enter my email address and password. I do so, only for the
menu
to return and return and return, without the email being sent. I can
receive
email via OE, but not send. I know there's nothing wrong with my isp,
because a) I'e spoken to them and b) I can send and receive emails
perfectly
well via the web.

My service provider says its a Microsoft problem. Microsoft (tech support
helpline) says it's a hardware problem. The hardware manufacturer says
it's
nothing to do with them.

Any thoughts

Does your ISP use SMTP Authentication? Check with them.

In OE this is specified in Tools, Accounts, Mail, Properties, Servers,
Outgoing Mail Server, My Server Requires Authentication.

If they aren't using SMTP authentication, then uncheck that option. If
they are, then make sure that you are using the right SMTP server. And
if they are, verify that the sending name and password is supposed to be
the same as the receiving one. IF they are supposed to be different,
then click the Settings button and fill your ISP settings there.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Lord Flyte" Lord wrote in message
...
Since last Monday morning, when I try to send emails using OE, a menu
pops up
asking me to enter my email address and password. I do so, only for
the menu
to return and return and return, without the email being sent. I can
receive
email via OE, but not send. I know there's nothing wrong with my isp,
because a) I'e spoken to them and b) I can send and receive emails
perfectly
well via the web.

My service provider says its a Microsoft problem. Microsoft (tech
support
helpline) says it's a hardware problem. The hardware manufacturer
says it's
nothing to do with them.

Any thoughts