Bruce,

Thanks so much for entertaining myh questions and concerns.

I'll try the new identity method.
1) How do I go about doing that and moving my dbx files?
2) Do I also move or import .iaf and .wab files?
3) Why did you focus on hijack? Is my font problem charertic of that?

thanks again for being so patient and caring w/ my concerns!
I hope Microsoft comps you w/ products for all the time you spend helping us!

"Bruce Hagen" wrote:

You said the problem existed in another computer and now in this one after
moving all the files. If you had corruption in something you moved to the
new machine, the corruption would not go away.

If the identity has the same GUID, then you cloned the identity before
moving. Have you tried creating a new identity and testing it yet?

OE itself is not prone to corruption. The dbx files are, usually from being
extremely large and lack of compacting. That was the main issue addresses in
Vista's WinMail.

About the worst thing you can do to OE is use products by Norton, or McAfee,
and Norton may well have something to do with your problem.

I suggest AVG Free:
http://free.grisoft.com/doc/2/lng/us/tpl/v5
or:
http://www.grisoft.com/doc/40/lng/ww

When prompted, choose Custom Installation and *uncheck* e-mail scanning when
you see the option.

Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

Note that no one program alone can be expected to remove Hijackware, or
other bugs. That is why I sent you all those links, but I would try a new
identity with Norton removed first.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Sportsluvr" wrote in message
...
Bruce,

Why all the links about hijackware? Are you saying the corruption is from
that? I thought OE was corruption prone anyway and that's why they
changed
to Windows Mail in Vista w/ saving emails as eml files instead of dbx
(which
are corruptioon prone).

In my initial post on this thread I said I was fully patched for XP Pro,
OE, and Office 2003 Pro. Use NIS 2007 & Spysweeper.

Would appreciate getting clarification on this question from prior posting
(thanks!):
QUESTION:
Does copying all dbx files to another area solve corruption issue? I ask
b/c
this past week I copied all dbx files from older computer to this new
one
and the TNR problem still exits. Did notice that identity folder in new
PC
also ends in '9526' like old pC folder name did!

Thanks in advance for the help!!



"Bruce Hagen" wrote:

Replied inline below. Make sure you are fully patched at Windows Updates.
However, if this happened on another computer, you most likely had
corruption and brought it with you.

Courtesy of MVP Robear Dyer (PA Bear):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred tool
to
use. It will help you to both identify and remove any hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Sportsluvr" wrote in message
news Bruce,
Appreciate your guidance.

Using IE6 not IE7--not sure what you meant in item 2 in your reply.

Can you reply (via 'BH' intials placed) within the three points I
listed
in
prior reply. I need to know specfically the answers to each item
before I
go
ahead and change/select each setting and sub-settings.

Also, in those three points I listed below, I reference changing from
West
Euro 'Windows' to Western Euro ISO, per your instructions from your
earlier
reply which instructed me to change from West Euro Windows to West Euro
ISO.
Accordingly, should I be changing to ISO?

If do exactly what I lised in below three points, restart computer, and
recipeients still get TNR and not Arial, if I create new identity, can
I
use
a backup from Express Assist to load in all mail folders, address book,
mail
settings"? If not, do I first copy all dbx files, wab files, iaf files
to
say C:\desktop\march07 (would create that subfolder) and import all
settings
in new identity from c:\desktop\march07?

Also does copying all dbx files to another area solve corruption issue?
I ask b/c this past week I copied all dbx files from older computer to
this
new one and the TNR problem still exits. Did notice that identity
folder
in
new PC also ends in '9526' like old pC folder name did!

Thanks Bruce, for clarifying the above (and referenced below)!


I

"Bruce Hagen" wrote:

1: Western European Windows or ISO should work. Try changing it from
what
it
is to the other. And do check the English Headers box.

2: In IE7? Shouldn't affect this problem.

3: Encoding - Western European (ISO).
Default Encoding - Western European

You did check in Tools | Options | Compose and made sure that nothing
at
all
is checked in the Stationery section?

I find it strange that you receive it OK when you send to yourself. If
someone is reading in Plain Text, then they will see the font of
/their/
choice. The problem may not be on your end.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If all else fails:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and
test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Sportsluvr" wrote in message
...
Thanks Bruce for offering your help--I apprecaite it!

I do use HTML. All recipents are getting all my emails as TNR 10
point,
whether they use OE, Outlook, Microsft Exchange, or webmail.

I'll try the change to West Euro ISO.

Bruce, before I do so, should I select the following three areas:
1) tools--options--send tab--'inyernational settings' button--west
euro
ISO--select 'when replying to mesages always use english headers'
with
other
box unchecked?



BH: Western European Windows or ISO should work. Try changing it from
what
it is to the other. And do check the English Headers box.

2: In IE7? Shouldn't affect this problem.

3: Encoding - Western European (ISO).
Default Encoding - Western European

2) tools--options-read tab-fonts-encoding--west euro ISO--and click
on
'set
as default' button?



BH: 2: Encoding - Western European (ISO).
Default Encoding - Western European




3) tools---options-read tab--international settings button--default
encoding
select 'west euro ISO'--select check in box for 'use default
encoding
for
all incoming messages'?



BH: Western European (ISO) should be displayed in a grayed out fashion
and
the box unchecked.







The sent item box does show emails as arial 10 point. The weird
thing
is
that if I cc: myself my copy shows Arial 10 point, but if someone
replies
to
an an email trail between us, my prior emails in that email do show
as
TNR
10
point on my end.

I tried to be extra thorough in my description of problem in my
below
posting, so you and your fellow Microsoft MVP's could remeedy the
problem
with Arial appearing as TNR on recipients.

Thanks very much for your assistance!!



"Bruce Hagen" wrote:

Try Western European (ISO) Are you using HTML? Stationery? Make
sure

Inline

"Sportsluvr" wrote in message
...
Bruce,

Thanks so much for entertaining myh questions and concerns.

I'll try the new identity method.
1) How do I go about doing that and moving my dbx files?


File | Identity | Add New Identity and follow the prompts.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169



2) Do I also move or import .iaf and .wab files?


IAF files are in Outlook, not OE. Is this correct? That is a moot opint
then. (I have never used Outlook). w



3) Why did you focus on hijack? Is my font problem charertic of that?



Hijackware can cause many problems. If nothing else works, it is the next
logical step.

BTW, I have to leave for about three hours, and will check this thread when
I return. Although I don't know if I can come up with anything new. Please
consider Norton as a possible culprit as well.


--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~


thanks again for being so patient and caring w/ my concerns!
I hope Microsoft comps you w/ products for all the time you spend helping
us!

"Bruce Hagen" wrote:

You said the problem existed in another computer and now in this one
after
moving all the files. If you had corruption in something you moved to the
new machine, the corruption would not go away.

If the identity has the same GUID, then you cloned the identity before
moving. Have you tried creating a new identity and testing it yet?

OE itself is not prone to corruption. The dbx files are, usually from
being
extremely large and lack of compacting. That was the main issue addresses
in
Vista's WinMail.

About the worst thing you can do to OE is use products by Norton, or
McAfee,
and Norton may well have something to do with your problem.

I suggest AVG Free:
http://free.grisoft.com/doc/2/lng/us/tpl/v5
or:
http://www.grisoft.com/doc/40/lng/ww

When prompted, choose Custom Installation and *uncheck* e-mail scanning
when
you see the option.

Norton, and McAfee, products are not Outlook Express friendly, and I
don't
know of any OE-MVP that would recommend using them.

Note that no one program alone can be expected to remove Hijackware, or
other bugs. That is why I sent you all those links, but I would try a new
identity with Norton removed first.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Sportsluvr" wrote in message
...
Bruce,

Why all the links about hijackware? Are you saying the corruption is
from
that? I thought OE was corruption prone anyway and that's why they
changed
to Windows Mail in Vista w/ saving emails as eml files instead of dbx
(which
are corruptioon prone).

In my initial post on this thread I said I was fully patched for XP
Pro,
OE, and Office 2003 Pro. Use NIS 2007 & Spysweeper.

Would appreciate getting clarification on this question from prior
posting
(thanks!):
QUESTION:
Does copying all dbx files to another area solve corruption issue? I
ask
b/c
this past week I copied all dbx files from older computer to this new
one
and the TNR problem still exits. Did notice that identity folder in
new
PC
also ends in '9526' like old pC folder name did!

Thanks in advance for the help!!



"Bruce Hagen" wrote:

Replied inline below. Make sure you are fully patched at Windows
Updates.
However, if this happened on another computer, you most likely had
corruption and brought it with you.

Courtesy of MVP Robear Dyer (PA Bear):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred
tool
to
use. It will help you to both identify and remove any
hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Sportsluvr" wrote in message
news Bruce,
Appreciate your guidance.

Using IE6 not IE7--not sure what you meant in item 2 in your reply.

Can you reply (via 'BH' intials placed) within the three points I
listed
in
prior reply. I need to know specfically the answers to each item
before I
go
ahead and change/select each setting and sub-settings.

Also, in those three points I listed below, I reference changing
from
West
Euro 'Windows' to Western Euro ISO, per your instructions from your
earlier
reply which instructed me to change from West Euro Windows to West
Euro
ISO.
Accordingly, should I be changing to ISO?

If do exactly what I lised in below three points, restart computer,
and
recipeients still get TNR and not Arial, if I create new identity,
can
I
use
a backup from Express Assist to load in all mail folders, address
book,
mail
settings"? If not, do I first copy all dbx files, wab files, iaf
files
to
say C:\desktop\march07 (would create that subfolder) and import all
settings
in new identity from c:\desktop\march07?

Also does copying all dbx files to another area solve corruption
issue?
I ask b/c this past week I copied all dbx files from older computer
to
this
new one and the TNR problem still exits. Did notice that identity
folder
in
new PC also ends in '9526' like old pC folder name did!

Thanks Bruce, for clarifying the above (and referenced below)!


I

"Bruce Hagen" wrote:

1: Western European Windows or ISO should work. Try changing it
from
what
it
is to the other. And do check the English Headers box.

2: In IE7? Shouldn't affect this problem.

3: Encoding - Western European (ISO).
Default Encoding - Western European

You did check in Tools | Options | Compose and made sure that
nothing
at
all
is checked in the Stationery section?

I find it strange that you receive it OK when you send to yourself.
If
someone is reading in Plain Text, then they will see the font of
/their/
choice. The problem may not be on your end.

Turn off e-mail scanning in your anti-virus program. It is a
redundant
layer
of protection that eats up CPUs, slows down sending and receiving,
and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If all else fails:

You may have a damaged identity especially if it is the default
Main
Identity. File | Identity | Add New Identity. Create a new one and
test
it.
If all is well, you can import your messages and Address Book from
the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Sportsluvr" wrote in
message
...
Thanks Bruce for offering your help--I apprecaite it!

I do use HTML. All recipents are getting all my emails as TNR 10
point,
whether they use OE, Outlook, Microsft Exchange, or webmail.

I'll try the change to West Euro ISO.

Bruce, before I do so, should I select the following three areas:
1) tools--options--send tab--'inyernational settings'
button--west
euro
ISO--select 'when replying to mesages always use english headers'
with
other
box unchecked?



BH: Western European Windows or ISO should work. Try changing it from
what
it is to the other. And do check the English Headers box.

2: In IE7? Shouldn't affect this problem.

3: Encoding - Western European (ISO).
Default Encoding - Western European

2) tools--options-read tab-fonts-encoding--west euro ISO--and
click
on
'set
as default' button?



BH: 2: Encoding - Western European (ISO).
Default Encoding - Western European




3) tools---options-read tab--international settings
button--default
encoding
select 'west euro ISO'--select check in box for 'use default
encoding
for
all incoming messages'?



BH: Western European (ISO) should be displayed in a grayed out
fashion
and
the box unchecked.







The sent item box does show emails as arial 10 point. The weird
thing
is
that if I cc: myself my copy shows Arial 10 point, but if someone
replies
to
an an email trail between us, my prior emails in that email do
show
as
TNR
10
point on my end.

I tried to be extra thorough in my description of problem in my
below
posting, so you and your fellow Microsoft MVP's could remeedy the
problem
with Arial appearing as TNR on recipients.

Thanks very much for your assistance!!



"Bruce Hagen" wrote:

Try Western European (ISO) Are you using HTML? Stationery? Make
sure