Why is this random and why is it exclusive to one computer?

On Apr 2, 6:46 pm, "PA Bear" wrote:
This is known behavior. Ask that users of Outlook only send to you using
Plain Text formatting, especially if there's an attachment.

Good luck. [To keep track of things, it helps immensely if you include all
of previous message(s) in your replies to the newsgroup. Thank you.]
--
~PA Bear

gapco wrote:
The messages were sent in HTML format every time that I tried it.
Sometimes I receive the proper e-mail, sometimes I receive a blank.

On Apr 2, 3:35 pm, "PA Bear" wrote:
Were the messages sent from someone using MS Outlook and RichText or HTML
formatting?

paste



gapco wrote:
I am receiving completely blank e-mail messages into my Inbox. The
blank messages correspond to e-mails that are being sent to me with
attachments. To my knowledge , I receive e-mails without attachments
fine. To add to my confusion, this is not a persistent problem. I
tried to send an e-mail (with an attachment to this account) and
received a blank. I restarted the computer I am having trouble with,
resent the above message(same message, same attachment), reopened
Outlook Express -- it received it without problem. This is common. I
am running Act! 6.0 and currently have a disabled version of Norton
Antivirus 2006 on the computer. Any help would be greatly
appreciated.- Hide quoted text -

- Show quoted text -

There are a number of possible causes. It would help to look at the
Message Source (Ctrl-F3) of one of the blank messages to identity the
exact cause.

PA Bear is assuming that the sender is using Outlook and RTF format
which is incompatible with Outlook Express. If that is the case, the
message source would show a WINMAIL.DAT attachment which Outlook Express
hides since it knows that it doesn't know how to handle it. For
additional information, see the MS-TNEF WINMAIL.DAT Attachments section
of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef
There are a number of reasons why Outlook might be using RTF format.

Another possibility would be if the sender is using Lotus Notes and you
use McAfee SpamKiller which can corrupt messages from Lotus Notes.

If you still have problems, and would like, you may send me one of the
problem messages and I'll take a look at it. It's best if you zip the
message so that I get an exact copy of it. To do that, do a File, Save
As to an EML file of a problem message. Then Right click the saved EML
file and select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gapco" wrote in message
oups.com...
Why is this random and why is it exclusive to one computer?

On Apr 2, 6:46 pm, "PA Bear" wrote:
This is known behavior. Ask that users of Outlook only send to you
using
Plain Text formatting, especially if there's an attachment.

Good luck. [To keep track of things, it helps immensely if you
include all
of previous message(s) in your replies to the newsgroup. Thank you.]
--
~PA Bear

gapco wrote:
The messages were sent in HTML format every time that I tried it.
Sometimes I receive the proper e-mail, sometimes I receive a blank.

On Apr 2, 3:35 pm, "PA Bear" wrote:
Were the messages sent from someone using MS Outlook and RichText
or HTML
formatting?

paste



gapco wrote:
I am receiving completely blank e-mail messages into my Inbox. The
blank messages correspond to e-mails that are being sent to me with
attachments. To my knowledge , I receive e-mails without
attachments
fine. To add to my confusion, this is not a persistent problem. I
tried to send an e-mail (with an attachment to this account) and
received a blank. I restarted the computer I am having trouble
with,
resent the above message(same message, same attachment), reopened
Outlook Express -- it received it without problem. This is common.
I
am running Act! 6.0 and currently have a disabled version of Norton
Antivirus 2006 on the computer. Any help would be greatly
appreciated.- Hide quoted text -

- Show quoted text -

I am experiencing a similar problem. The sender and receiver are on the same
network and both using HTML in Exchange Server 2003. On one computer the
only way random messages can be read is to double click, Edit Message, and
Format to HTML. Then the message will appear. I have set this user up on a
different computer and look at the same msg and it opens just fine. Same
with web access of this same user/ same pc, it opens just fine. On the
desktop, some msg at random internally and externally, do not show the
message. I have uninstalled Office and reinstalled Office with all updates.
Cannot seem to solve this issue. Your help would be most appreciated.

"Michael Santovec" wrote:

There are a number of possible causes. It would help to look at the
Message Source (Ctrl-F3) of one of the blank messages to identity the
exact cause.

PA Bear is assuming that the sender is using Outlook and RTF format
which is incompatible with Outlook Express. If that is the case, the
message source would show a WINMAIL.DAT attachment which Outlook Express
hides since it knows that it doesn't know how to handle it. For
additional information, see the MS-TNEF WINMAIL.DAT Attachments section
of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef
There are a number of reasons why Outlook might be using RTF format.

Another possibility would be if the sender is using Lotus Notes and you
use McAfee SpamKiller which can corrupt messages from Lotus Notes.

If you still have problems, and would like, you may send me one of the
problem messages and I'll take a look at it. It's best if you zip the
message so that I get an exact copy of it. To do that, do a File, Save
As to an EML file of a problem message. Then Right click the saved EML
file and select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gapco" wrote in message
oups.com...
Why is this random and why is it exclusive to one computer?

On Apr 2, 6:46 pm, "PA Bear" wrote:
This is known behavior. Ask that users of Outlook only send to you
using
Plain Text formatting, especially if there's an attachment.

Good luck. [To keep track of things, it helps immensely if you
include all
of previous message(s) in your replies to the newsgroup. Thank you.]
--
~PA Bear

gapco wrote:
The messages were sent in HTML format every time that I tried it.
Sometimes I receive the proper e-mail, sometimes I receive a blank.

On Apr 2, 3:35 pm, "PA Bear" wrote:
Were the messages sent from someone using MS Outlook and RichText
or HTML
formatting?

paste



gapco wrote:
I am receiving completely blank e-mail messages into my Inbox. The
blank messages correspond to e-mails that are being sent to me with
attachments. To my knowledge , I receive e-mails without
attachments
fine. To add to my confusion, this is not a persistent problem. I
tried to send an e-mail (with an attachment to this account) and
received a blank. I restarted the computer I am having trouble
with,
resent the above message(same message, same attachment), reopened
Outlook Express -- it received it without problem. This is common.
I
am running Act! 6.0 and currently have a disabled version of Norton
Antivirus 2006 on the computer. Any help would be greatly
appreciated.- Hide quoted text -

- Show quoted text -

I'm not clear on your workaround. You mention double clicking a
RECEIVED message, The Edit Message, and Format to HTML. In OE you could
only do that to a message that you are composing, not a received on. Or
do you perhaps mean that you start to Forward the message and then do
the Format HTML to read it.

Are both senders and recipients using Outlook Express? OR is the sender
using Outlook97/98/2000+?

If you haven't already done it, shutdown and restart Windows on the
recipient's PC. This sometimes fixes the problem.
- If you still have a problem then try Start, Run and enter:
regsvr32 inetcomm.dll
- If that doesn't help, then see if the fix in this article applies:
OLEXP: Message Appears Blank and Has an ATT000XX.txt or ATT000XX.htm
Attachment
http://support.microsoft.com/?kbid=312351
- If that doesn't help, then in Internet Explorer, select View,
Encoding and uncheck Auto-Select and choose instead "Western European
(ISO)". Then try reading your messages.
- If the problem is only with HTML messages, and you have OE6 with
SP1+, go to Tools, Options, Read and uncheck Read All Messages in Plain
Text. For a quick workaround for the current message, press ALT+Shift+H

If you still have problems, and would like, you may send me one of the
problem messages and I'll take a look at it. It's best if you zip the
message so that I get an exact copy of it. To do that, do a File, Save
As to an EML file of a problem message. Then Right click the saved EML
file and select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Scoop" wrote in message
...
I am experiencing a similar problem. The sender and receiver are on
the same
network and both using HTML in Exchange Server 2003. On one computer
the
only way random messages can be read is to double click, Edit Message,
and
Format to HTML. Then the message will appear. I have set this user
up on a
different computer and look at the same msg and it opens just fine.
Same
with web access of this same user/ same pc, it opens just fine. On
the
desktop, some msg at random internally and externally, do not show the
message. I have uninstalled Office and reinstalled Office with all
updates.
Cannot seem to solve this issue. Your help would be most appreciated.

"Michael Santovec" wrote:

There are a number of possible causes. It would help to look at the
Message Source (Ctrl-F3) of one of the blank messages to identity the
exact cause.

PA Bear is assuming that the sender is using Outlook and RTF format
which is incompatible with Outlook Express. If that is the case, the
message source would show a WINMAIL.DAT attachment which Outlook
Express
hides since it knows that it doesn't know how to handle it. For
additional information, see the MS-TNEF WINMAIL.DAT Attachments
section
of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef
There are a number of reasons why Outlook might be using RTF format.

Another possibility would be if the sender is using Lotus Notes and
you
use McAfee SpamKiller which can corrupt messages from Lotus Notes.

If you still have problems, and would like, you may send me one of
the
problem messages and I'll take a look at it. It's best if you zip
the
message so that I get an exact copy of it. To do that, do a File,
Save
As to an EML file of a problem message. Then Right click the saved
EML
file and select Send To, Compressed (zipped) folder. Then e-mail me
the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gapco" wrote in message
oups.com...
Why is this random and why is it exclusive to one computer?

On Apr 2, 6:46 pm, "PA Bear" wrote:
This is known behavior. Ask that users of Outlook only send to
you
using
Plain Text formatting, especially if there's an attachment.

Good luck. [To keep track of things, it helps immensely if you
include all
of previous message(s) in your replies to the newsgroup. Thank
you.]
--
~PA Bear

gapco wrote:
The messages were sent in HTML format every time that I tried
it.
Sometimes I receive the proper e-mail, sometimes I receive a
blank.

On Apr 2, 3:35 pm, "PA Bear" wrote:
Were the messages sent from someone using MS Outlook and
RichText
or HTML
formatting?

paste



gapco wrote:
I am receiving completely blank e-mail messages into my Inbox.
The
blank messages correspond to e-mails that are being sent to me
with
attachments. To my knowledge , I receive e-mails without
attachments
fine. To add to my confusion, this is not a persistent problem.
I
tried to send an e-mail (with an attachment to this account) and
received a blank. I restarted the computer I am having trouble
with,
resent the above message(same message, same attachment),
reopened
Outlook Express -- it received it without problem. This is
common.
I
am running Act! 6.0 and currently have a disabled version of
Norton
Antivirus 2006 on the computer. Any help would be greatly
appreciated.- Hide quoted text -

- Show quoted text -

Thank you for responding. Both users are using Microsoft Outlook 2003. What
I was trying to describe (double clicking) was to open the message so it
could be read. At that point it is blank so I clicked Edit Message (Edit)
and then Format, change to HTML, then the message would appear. Similarily
to starting by clicking Reply or Forward, there would be no lines of the body
of the message until I did the above. Keep in mind it is random, some
messages from the same sender are okay, others are not. Thanks again for
your expertise. "Scoop"

"Michael Santovec" wrote:

I'm not clear on your workaround. You mention double clicking a
RECEIVED message, The Edit Message, and Format to HTML. In OE you could
only do that to a message that you are composing, not a received on. Or
do you perhaps mean that you start to Forward the message and then do
the Format HTML to read it.

Are both senders and recipients using Outlook Express? OR is the sender
using Outlook97/98/2000+?

If you haven't already done it, shutdown and restart Windows on the
recipient's PC. This sometimes fixes the problem.
- If you still have a problem then try Start, Run and enter:
regsvr32 inetcomm.dll
- If that doesn't help, then see if the fix in this article applies:
OLEXP: Message Appears Blank and Has an ATT000XX.txt or ATT000XX.htm
Attachment
http://support.microsoft.com/?kbid=312351
- If that doesn't help, then in Internet Explorer, select View,
Encoding and uncheck Auto-Select and choose instead "Western European
(ISO)". Then try reading your messages.
- If the problem is only with HTML messages, and you have OE6 with
SP1+, go to Tools, Options, Read and uncheck Read All Messages in Plain
Text. For a quick workaround for the current message, press ALT+Shift+H

If you still have problems, and would like, you may send me one of the
problem messages and I'll take a look at it. It's best if you zip the
message so that I get an exact copy of it. To do that, do a File, Save
As to an EML file of a problem message. Then Right click the saved EML
file and select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Scoop" wrote in message
...
I am experiencing a similar problem. The sender and receiver are on
the same
network and both using HTML in Exchange Server 2003. On one computer
the
only way random messages can be read is to double click, Edit Message,
and
Format to HTML. Then the message will appear. I have set this user
up on a
different computer and look at the same msg and it opens just fine.
Same
with web access of this same user/ same pc, it opens just fine. On
the
desktop, some msg at random internally and externally, do not show the
message. I have uninstalled Office and reinstalled Office with all
updates.
Cannot seem to solve this issue. Your help would be most appreciated.

"Michael Santovec" wrote:

There are a number of possible causes. It would help to look at the
Message Source (Ctrl-F3) of one of the blank messages to identity the
exact cause.

PA Bear is assuming that the sender is using Outlook and RTF format
which is incompatible with Outlook Express. If that is the case, the
message source would show a WINMAIL.DAT attachment which Outlook
Express
hides since it knows that it doesn't know how to handle it. For
additional information, see the MS-TNEF WINMAIL.DAT Attachments
section
of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef
There are a number of reasons why Outlook might be using RTF format.

Another possibility would be if the sender is using Lotus Notes and
you
use McAfee SpamKiller which can corrupt messages from Lotus Notes.

If you still have problems, and would like, you may send me one of
the
problem messages and I'll take a look at it. It's best if you zip
the
message so that I get an exact copy of it. To do that, do a File,
Save
As to an EML file of a problem message. Then Right click the saved
EML
file and select Send To, Compressed (zipped) folder. Then e-mail me
the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gapco" wrote in message
oups.com...
Why is this random and why is it exclusive to one computer?

On Apr 2, 6:46 pm, "PA Bear" wrote:
This is known behavior. Ask that users of Outlook only send to
you
using
Plain Text formatting, especially if there's an attachment.

Good luck. [To keep track of things, it helps immensely if you
include all
of previous message(s) in your replies to the newsgroup. Thank
you.]
--
~PA Bear

gapco wrote:
The messages were sent in HTML format every time that I tried
it.
Sometimes I receive the proper e-mail, sometimes I receive a
blank.

On Apr 2, 3:35 pm, "PA Bear" wrote:
Were the messages sent from someone using MS Outlook and
RichText
or HTML
formatting?

paste



gapco wrote:
I am receiving completely blank e-mail messages into my Inbox.
The
blank messages correspond to e-mails that are being sent to me
with
attachments. To my knowledge , I receive e-mails without
attachments
fine. To add to my confusion, this is not a persistent problem.
I
tried to send an e-mail (with an attachment to this account) and
received a blank. I restarted the computer I am having trouble
with,
resent the above message(same message, same attachment),
reopened
Outlook Express -- it received it without problem. This is
common.
I
am running Act! 6.0 and currently have a disabled version of
Norton
Antivirus 2006 on the computer. Any help would be greatly
appreciated.- Hide quoted text -

- Show quoted text -

This is an Outlook Express-specific newsgroup. Outlook-specific newsgroups
include:

news://msnews.microsoft.com/microsof...utlook.general
news://msnews.microsoft.com/microsof....configuration
news://msnews.microsoft.com/microsof...tlook.contacts
news://msnews.microsoft.com/microsof...k.installation
news://msnews.microsoft.com/microsof...utlook.interop
news://msnews.microsoft.com/microsof...tlook.printing
news://msnews.microsoft.com/microsof...ic.outlook.bcm
news://msnews.microsoft.com/microsof...ic.outlook.fax
news://msnews.microsoft.com/microsof...program_addins
news://msnews.microsoft.com/microsof....program_forms
news://msnews.microsoft.com/microsof...ok.program_vba
news://msnews.microsoft.com/microsof...ok.teamfolders
news://msnews.microsoft.com/microsof...thirdpartyutil
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Scoop wrote:
Thank you for responding. Both users are using Microsoft Outlook 2003.
snip

This is the only way I can bring up the text and save it for reading. I
only wish I could stop these from coming in this way. I'm almost sure this
started after I received a download. I wonder if this may be the result of
downloading Explorer 7 and then removing it from my computer when I found
this particular update was troublesome? Anyway, Scoop if you get any further
info, please let me know.

Tks, Jan E.

"Scoop" wrote:

Thank you for responding. Both users are using Microsoft Outlook 2003. What
I was trying to describe (double clicking) was to open the message so it
could be read. At that point it is blank so I clicked Edit Message (Edit)
and then Format, change to HTML, then the message would appear. Similarily
to starting by clicking Reply or Forward, there would be no lines of the body
of the message until I did the above. Keep in mind it is random, some
messages from the same sender are okay, others are not. Thanks again for
your expertise. "Scoop"

"Michael Santovec" wrote:

I'm not clear on your workaround. You mention double clicking a
RECEIVED message, The Edit Message, and Format to HTML. In OE you could
only do that to a message that you are composing, not a received on. Or
do you perhaps mean that you start to Forward the message and then do
the Format HTML to read it.

Are both senders and recipients using Outlook Express? OR is the sender
using Outlook97/98/2000+?

If you haven't already done it, shutdown and restart Windows on the
recipient's PC. This sometimes fixes the problem.
- If you still have a problem then try Start, Run and enter:
regsvr32 inetcomm.dll
- If that doesn't help, then see if the fix in this article applies:
OLEXP: Message Appears Blank and Has an ATT000XX.txt or ATT000XX.htm
Attachment
http://support.microsoft.com/?kbid=312351
- If that doesn't help, then in Internet Explorer, select View,
Encoding and uncheck Auto-Select and choose instead "Western European
(ISO)". Then try reading your messages.
- If the problem is only with HTML messages, and you have OE6 with
SP1+, go to Tools, Options, Read and uncheck Read All Messages in Plain
Text. For a quick workaround for the current message, press ALT+Shift+H

If you still have problems, and would like, you may send me one of the
problem messages and I'll take a look at it. It's best if you zip the
message so that I get an exact copy of it. To do that, do a File, Save
As to an EML file of a problem message. Then Right click the saved EML
file and select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Scoop" wrote in message
...
I am experiencing a similar problem. The sender and receiver are on
the same
network and both using HTML in Exchange Server 2003. On one computer
the
only way random messages can be read is to double click, Edit Message,
and
Format to HTML. Then the message will appear. I have set this user
up on a
different computer and look at the same msg and it opens just fine.
Same
with web access of this same user/ same pc, it opens just fine. On
the
desktop, some msg at random internally and externally, do not show the
message. I have uninstalled Office and reinstalled Office with all
updates.
Cannot seem to solve this issue. Your help would be most appreciated.

"Michael Santovec" wrote:

There are a number of possible causes. It would help to look at the
Message Source (Ctrl-F3) of one of the blank messages to identity the
exact cause.

PA Bear is assuming that the sender is using Outlook and RTF format
which is incompatible with Outlook Express. If that is the case, the
message source would show a WINMAIL.DAT attachment which Outlook
Express
hides since it knows that it doesn't know how to handle it. For
additional information, see the MS-TNEF WINMAIL.DAT Attachments
section
of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#ms-tnef
There are a number of reasons why Outlook might be using RTF format.

Another possibility would be if the sender is using Lotus Notes and
you
use McAfee SpamKiller which can corrupt messages from Lotus Notes.

If you still have problems, and would like, you may send me one of
the
problem messages and I'll take a look at it. It's best if you zip
the
message so that I get an exact copy of it. To do that, do a File,
Save
As to an EML file of a problem message. Then Right click the saved
EML
file and select Send To, Compressed (zipped) folder. Then e-mail me
the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gapco" wrote in message
oups.com...
Why is this random and why is it exclusive to one computer?

On Apr 2, 6:46 pm, "PA Bear" wrote:
This is known behavior. Ask that users of Outlook only send to
you
using
Plain Text formatting, especially if there's an attachment.

Good luck. [To keep track of things, it helps immensely if you
include all
of previous message(s) in your replies to the newsgroup. Thank
you.]
--
~PA Bear

gapco wrote:
The messages were sent in HTML format every time that I tried
it.
Sometimes I receive the proper e-mail, sometimes I receive a
blank.

On Apr 2, 3:35 pm, "PA Bear" wrote:
Were the messages sent from someone using MS Outlook and
RichText
or HTML
formatting?

paste



gapco wrote:
I am receiving completely blank e-mail messages into my Inbox.
The
blank messages correspond to e-mails that are being sent to me
with
attachments. To my knowledge , I receive e-mails without
attachments
fine. To add to my confusion, this is not a persistent problem.
I
tried to send an e-mail (with an attachment to this account) and
received a blank. I restarted the computer I am having trouble
with,
resent the above message(same message, same attachment),
reopened
Outlook Express -- it received it without problem. This is
common.
I
am running Act! 6.0 and currently have a disabled version of
Norton
Antivirus 2006 on the computer. Any help would be greatly
appreciated.- Hide quoted text -

- Show quoted text -