Please help.

Environment - XP Pro, OE 6.0

I have tried the suggested fix of deleting / recreating the pop3iul.dbx(?)
file. I am not dealing with Hotmail or MSN. The situation was double
e-mails. Now I am getting triple, quaduple... I am not the user; user is
somewhat computer-challenged. I am hoping that what I am seeing (hearing
about) is not caused by stopping the recreation process. I don't know...have
not physically picked up the notebook to do myself.

We are leaving messages on the pop3 server. Sometimes, we need to retrieve
e-mails "accidentally" deleted. We do have one other e-mail profile
). It is not being used, nor do I believe we have message
forwarding from main account to sbcglobal.net account in place. User would
not know how.

Any suggestions would be appreciated. I know it is a holiday weekend. I am
looking forward to any assistance out there.

Thanks & Happy Easter,
Kathy
--
Kathy

Do you have more than one mail account in OE pointing to the same POP3
server? That can cause the problem you are seeing when the Leave a copy
on the server is used.

Some other possible causes of problems downloading mail messages:

- You may have a very large message to download, or one that is causing
problems for your mail program. You may be able to use Telnet to look
at your server mail box and optionally get rid of any problem message.
You can find these Telnet instructions at
http://pages.prodigy.net/michael_san...pop3telnet.htm
Or your mail service may offer a web interface that would allow you to
delete the problem message. If not, you might be able to use
http://mail2web.com or http://www.mailstart.com for this function (if
your ISP allows outside access to their POP3 mail server).

- The POP3 mail server is having problems.

- Anti-virus program scanning e-mail as it downloads or anti-spam
program. Increasing the Server Timeout at Tools, Accounts, Mail,
Properties, Advanced might help. Or you may need to disable the
anti-virus or anti-spam software from scanning e-mail.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Kathy" wrote in message
...
Please help.

Environment - XP Pro, OE 6.0

I have tried the suggested fix of deleting / recreating the
pop3iul.dbx(?)
file. I am not dealing with Hotmail or MSN. The situation was double
e-mails. Now I am getting triple, quaduple... I am not the user;
user is
somewhat computer-challenged. I am hoping that what I am seeing
(hearing
about) is not caused by stopping the recreation process. I don't
know...have
not physically picked up the notebook to do myself.

We are leaving messages on the pop3 server. Sometimes, we need to
retrieve
e-mails "accidentally" deleted. We do have one other e-mail profile
). It is not being used, nor do I believe we have
message
forwarding from main account to sbcglobal.net account in place. User
would
not know how.

Any suggestions would be appreciated. I know it is a holiday weekend.
I am
looking forward to any assistance out there.

Thanks & Happy Easter,
Kathy
--
Kathy

Thanks. It did end up being a second pop3 mail account.
--
Kathy


"Michael Santovec" wrote:

Do you have more than one mail account in OE pointing to the same POP3
server? That can cause the problem you are seeing when the Leave a copy
on the server is used.

Some other possible causes of problems downloading mail messages:

- You may have a very large message to download, or one that is causing
problems for your mail program. You may be able to use Telnet to look
at your server mail box and optionally get rid of any problem message.
You can find these Telnet instructions at
http://pages.prodigy.net/michael_san...pop3telnet.htm
Or your mail service may offer a web interface that would allow you to
delete the problem message. If not, you might be able to use
http://mail2web.com or http://www.mailstart.com for this function (if
your ISP allows outside access to their POP3 mail server).

- The POP3 mail server is having problems.

- Anti-virus program scanning e-mail as it downloads or anti-spam
program. Increasing the Server Timeout at Tools, Accounts, Mail,
Properties, Advanced might help. Or you may need to disable the
anti-virus or anti-spam software from scanning e-mail.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Kathy" wrote in message
...
Please help.

Environment - XP Pro, OE 6.0

I have tried the suggested fix of deleting / recreating the
pop3iul.dbx(?)
file. I am not dealing with Hotmail or MSN. The situation was double
e-mails. Now I am getting triple, quaduple... I am not the user;
user is
somewhat computer-challenged. I am hoping that what I am seeing
(hearing
about) is not caused by stopping the recreation process. I don't
know...have
not physically picked up the notebook to do myself.

We are leaving messages on the pop3 server. Sometimes, we need to
retrieve
e-mails "accidentally" deleted. We do have one other e-mail profile
). It is not being used, nor do I believe we have
message
forwarding from main account to sbcglobal.net account in place. User
would
not know how.

Any suggestions would be appreciated. I know it is a holiday weekend.
I am
looking forward to any assistance out there.

Thanks & Happy Easter,
Kathy
--
Kathy

1. Disable email scanning by the anti-virus application and any anti-spam
application.

2. Try the account in a new identity (File Identities Add new identity):
Does the behavior persist?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Kathy wrote:
Please help.

Environment - XP Pro, OE 6.0

I have tried the suggested fix of deleting / recreating the pop3iul.dbx(?)
file. I am not dealing with Hotmail or MSN. The situation was double
e-mails. Now I am getting triple, quaduple... I am not the user; user is
somewhat computer-challenged. I am hoping that what I am seeing (hearing
about) is not caused by stopping the recreation process. I don't
know...have not physically picked up the notebook to do myself.

We are leaving messages on the pop3 server. Sometimes, we need to
retrieve
e-mails "accidentally" deleted. We do have one other e-mail profile
). It is not being used, nor do I believe we have
message
forwarding from main account to sbcglobal.net account in place. User
would
not know how.

Any suggestions would be appreciated. I know it is a holiday weekend. I
am
looking forward to any assistance out there.

Thanks & Happy Easter,
Kathy

Thanks. I appreciate you taking the time to help. The problem was a second
pop3 mail account. Found it when I went to create the new one you suggested.
--
Kathy


"PA Bear" wrote:

1. Disable email scanning by the anti-virus application and any anti-spam
application.

2. Try the account in a new identity (File Identities Add new identity):
Does the behavior persist?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Kathy wrote:
Please help.

Environment - XP Pro, OE 6.0

I have tried the suggested fix of deleting / recreating the pop3iul.dbx(?)
file. I am not dealing with Hotmail or MSN. The situation was double
e-mails. Now I am getting triple, quaduple... I am not the user; user is
somewhat computer-challenged. I am hoping that what I am seeing (hearing
about) is not caused by stopping the recreation process. I don't
know...have not physically picked up the notebook to do myself.

We are leaving messages on the pop3 server. Sometimes, we need to
retrieve
e-mails "accidentally" deleted. We do have one other e-mail profile
). It is not being used, nor do I believe we have
message
forwarding from main account to sbcglobal.net account in place. User
would
not know how.

Any suggestions would be appreciated. I know it is a holiday weekend. I
am
looking forward to any assistance out there.

Thanks & Happy Easter,
Kathy

"Kathy" wrote in message
...
Please help.

Environment - XP Pro, OE 6.0

I have tried the suggested fix of deleting / recreating the pop3iul.dbx(?)
file. I am not dealing with Hotmail or MSN. The situation was double
e-mails. Now I am getting triple, quaduple... I am not the user; user is
somewhat computer-challenged. I am hoping that what I am seeing (hearing
about) is not caused by stopping the recreation process. I don't
know...have
not physically picked up the notebook to do myself.

We are leaving messages on the pop3 server. Sometimes, we need to
retrieve
e-mails "accidentally" deleted. We do have one other e-mail profile
). It is not being used, nor do I believe we have
message
forwarding from main account to sbcglobal.net account in place. User
would
not know how.

Any suggestions would be appreciated. I know it is a holiday weekend. I
am
looking forward to any assistance out there.

Thanks & Happy Easter,
Kathy
--
Kathy