Well, hopefully someone can help me with this one. I have a customer that
likes to print out every email that he both sends and receives. He does this
so that he has both a hard copy backup and an electronic one. Makes sense so
far? Okay, so a few days ago he goes to print an email that he wrote, and he
doesn't get a header at the top of the email message like he is used to. So
he tells me and I tell him this is because he was writing in plain text
before and he somehow switched to html. He tells me he has done nothing
different.

Could one of the Microsoft updates have caused this problem to happen?
Anyone know how to help me correct this so that he can print a header every
time he prints an email, no matter who created it or in what format?

Thanks to all who can give me some advise on this one.

The email message header does not print when you try to print an email
message by using either Microsoft Office Outlook 2003 or Microsoft Outlook
Express - also related to Shrink to Fit
http://support.microsoft.com/default.aspx/kb/931657

IE7 and "shrink to fit" problems - emails printing very small - hotfix
released:
http://msmvps.com/blogs/spywaresucks...18/689883.aspx

Another workaround for header printing is to switch to Read all messages in
Plain Text in Tools | Options | Read.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Rolling Rock 33" wrote in message
news:PeXUh.2971$nU4.567@trnddc03...
Well, hopefully someone can help me with this one. I have a customer that
likes to print out every email that he both sends and receives. He does
this so that he has both a hard copy backup and an electronic one. Makes
sense so far? Okay, so a few days ago he goes to print an email that he
wrote, and he doesn't get a header at the top of the email message like he
is used to. So he tells me and I tell him this is because he was writing
in plain text before and he somehow switched to html. He tells me he has
done nothing different.

Could one of the Microsoft updates have caused this problem to happen?
Anyone know how to help me correct this so that he can print a header
every time he prints an email, no matter who created it or in what format?

Thanks to all who can give me some advise on this one.

I searched Microsoft, and I was able to find the problem and the solution.
Now how the hell do I get the hotfix that I need? The page says to contact
Microsoft the get the fix, but then what? I need the fix now, not when they
feel it is convenient!

http://support.microsoft.com/default.aspx/kb/931657

So you did a search and came up with the same solution I gave you five days
ago. I don't know if they are available 24/7, but if you clicked on the
support link, it tells you how to contact them, including by phone. There is
no charge for this Hotfix and as long as they are answering the phones, you
can get it. You don't have to wait until *when they feel it is convenient!*.

From the link I posted:
http://support.microsoft.com/default.aspx/kb/931657

To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the Hotfix. For a complete list of Microsoft Customer
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

AFAIK, contact the phone number listed here. Once you tell them the problem
is the Hotfix you have to call for, they will wave the support fee.

MS Support:
https://support.microsoft.com/oas/de...0&gprid=459224
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Rolling Rock 33" wrote in message
news:A%AWh.644$A72.126@trnddc07...
I searched Microsoft, and I was able to find the problem and the solution.
Now how the hell do I get the hotfix that I need? The page says to contact
Microsoft the get the fix, but then what? I need the fix now, not when they
feel it is convenient!

http://support.microsoft.com/default.aspx/kb/931657

I didn't mean anything negative toward you. I was just commenting strongly
about how to go about getting a hotfix. Before, once you were able to
diagnose the problem, then you could just get the hotfix you needed, right
then and there. It just seems like it is counterproductive to have to
contact them first, then wait to get your response. Especially if it is a
major problem and your system is down, then who wants to wait?

Sorry if i upset you, that was not my intention. I am very grateful for your
help.

You didn't upset me. Your problem affects a relative small percentage of
users. The Hotfix is a fix that is not 100% proven. Once it is, it will be
available through WU/MU. Until then, MS only wants users that are truly
affected and hardshipped by this problem to get the hotfix in the manner
suggested. They don't want to release something to the general user that is
not refined.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Rolling Rock 33" wrote in message
news:2jRWh.4821$_u2.4728@trnddc04...
I didn't mean anything negative toward you. I was just commenting strongly
about how to go about getting a hotfix. Before, once you were able to
diagnose the problem, then you could just get the hotfix you needed, right
then and there. It just seems like it is counterproductive to have to
contact them first, then wait to get your response. Especially if it is a
major problem and your system is down, then who wants to wait?

Sorry if i upset you, that was not my intention. I am very grateful for
your help.

HOW TO: Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Rolling Rock 33 wrote:
I searched Microsoft, and I was able to find the problem and the solution.
Now how the hell do I get the hotfix that I need? The page says to contact
Microsoft the get the fix, but then what? I need the fix now, not when
they
feel it is convenient!

http://support.microsoft.com/default.aspx/kb/931657