A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last
messages, those received during the last one month and a half.
The older messages and the newer ones are available.
She says this happened after a message appeared: 'compressing mail
folders' or something like that.
I myself use another mail program so I'm not too familiar with OE 6. I
know about compressing folders, but I find no mention of 'automatic
compression' in the help files.
Two questions:
1/ What may have caused this disappearance?
2/ Is there any way to recover the missing files? They are not in the
'deleted items' folder or anyplace that I looked.
Roger.

Someone more knowledgable will reply I am sure but check the recycle bin and
resore them from there.



"Roger Van Loon" wrote in message
...
A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last
messages, those received during the last one month and a half.
The older messages and the newer ones are available.
She says this happened after a message appeared: 'compressing mail
folders' or something like that.
I myself use another mail program so I'm not too familiar with OE 6. I
know about compressing folders, but I find no mention of 'automatic
compression' in the help files.
Two questions:
1/ What may have caused this disappearance?
2/ Is there any way to recover the missing files? They are not in the
'deleted items' folder or anyplace that I looked.
Roger.

The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, and are fully patched, then you should have a
backup of your dbx files in the Recycle Bin, copied as bak files.

To restore a bak folder to the message store folder, first close OE and
locate the Message Store in Windows Explorer.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under Start
| Control Panel | Folder Options | View.

In Windows Explorer, click on the dbx file for the missing, or empty, folder
and drag it to the Desktop. It can be deleted later once you have
successfully restored the bak file. Minimize the Message Store.

Open OE and, if the folder is missing, create a folder with the *exact* same
name as the bak file you want to restore but without the .bak. Eg: If the
file is Saved.bak, the new folder should be named Saved. Open the new folder
and then close OE. If the folder is there, but just empty, continue on to
the next step.

Open the Recycle bin and right click on the bak file for the folder in
question and click Restore. Open the Message Store back up and change the
file extension from .bak to .dbx. Close the Message Store and open OE. The
messages should now be back in the folder.

If the messages are successfully restored, you can go ahead and delete the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning if you don't want to lose your messages in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Roger Van Loon" wrote in message
...
A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last
messages, those received during the last one month and a half.
The older messages and the newer ones are available.
She says this happened after a message appeared: 'compressing mail
folders' or something like that.
I myself use another mail program so I'm not too familiar with OE 6. I
know about compressing folders, but I find no mention of 'automatic
compression' in the help files.
Two questions:
1/ What may have caused this disappearance?
2/ Is there any way to recover the missing files? They are not in the
'deleted items' folder or anyplace that I looked.
Roger.

Is there a way to turn the compress file box off so that you do not have to
compress the e-mail in Outlook Express 6? Thanks.
--
Maxwells Mom


"Bruce Hagen" wrote:

The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, and are fully patched, then you should have a
backup of your dbx files in the Recycle Bin, copied as bak files.

To restore a bak folder to the message store folder, first close OE and
locate the Message Store in Windows Explorer.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under Start
| Control Panel | Folder Options | View.

In Windows Explorer, click on the dbx file for the missing, or empty, folder
and drag it to the Desktop. It can be deleted later once you have
successfully restored the bak file. Minimize the Message Store.

Open OE and, if the folder is missing, create a folder with the *exact* same
name as the bak file you want to restore but without the .bak. Eg: If the
file is Saved.bak, the new folder should be named Saved. Open the new folder
and then close OE. If the folder is there, but just empty, continue on to
the next step.

Open the Recycle bin and right click on the bak file for the folder in
question and click Restore. Open the Message Store back up and change the
file extension from .bak to .dbx. Close the Message Store and open OE. The
messages should now be back in the folder.

If the messages are successfully restored, you can go ahead and delete the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning if you don't want to lose your messages in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Roger Van Loon" wrote in message
...
A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last
messages, those received during the last one month and a half.
The older messages and the newer ones are available.
She says this happened after a message appeared: 'compressing mail
folders' or something like that.
I myself use another mail program so I'm not too familiar with OE 6. I
know about compressing folders, but I find no mention of 'automatic
compression' in the help files.
Two questions:
1/ What may have caused this disappearance?
2/ Is there any way to recover the missing files? They are not in the
'deleted items' folder or anyplace that I looked.
Roger.

It's Compact, not Compress and the answer is No. If you didnn't read the
linls:

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Compacting your folders periodically is a must to keep OE functioning well
and at some point, you may lose all your saved messages if you don't. When
you delete, or move messages, the space they had used remains until you
compact.

See:
www.oehelp.com/OETips.aspx#2

With SP2, automatic background compacting was removed due to problems it
caused. Now you will get a prompt to compact after 100 OE closings, which
you should do, and don't touch anything until it has finished. See this for
more information:
http://www.insideoe.com/files/maintain.htm#compact

If you are fully patched, you will also now see a copy of your dbx files
being copied to the Recycle Bin as BAK files. Should something go awry when
compacting, the messages can easily be restored from this backup. A manual
compact will also reset the counter in the registry back to zero now.

For more info, see the information outlined in red he
www.oehelp.com/OETips.aspx#2

To keep things running smooth, and for faster compacting:

Do not archive mail in default OE folders. They will eventually become
corrupt and you may lose mail. Create your own user defined folders for
storing mail and move your mail to them. Empty Deleted Items folder
regularly. Keep user created folders under 100MB, and Default folders as
empty as is feasible.

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"MaxwellsMom" wrote in message
...
Is there a way to turn the compress file box off so that you do not have
to
compress the e-mail in Outlook Express 6? Thanks.
--
Maxwells Mom


"Bruce Hagen" wrote:

The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or
bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovery tools:

If you are running XP/SP2, and are fully patched, then you should have a
backup of your dbx files in the Recycle Bin, copied as bak files.

To restore a bak folder to the message store folder, first close OE and
locate the Message Store in Windows Explorer.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under
Start
| Control Panel | Folder Options | View.

In Windows Explorer, click on the dbx file for the missing, or empty,
folder
and drag it to the Desktop. It can be deleted later once you have
successfully restored the bak file. Minimize the Message Store.

Open OE and, if the folder is missing, create a folder with the *exact*
same
name as the bak file you want to restore but without the .bak. Eg: If the
file is Saved.bak, the new folder should be named Saved. Open the new
folder
and then close OE. If the folder is there, but just empty, continue on to
the next step.

Open the Recycle bin and right click on the bak file for the folder in
question and click Restore. Open the Message Store back up and change the
file extension from .bak to .dbx. Close the Message Store and open OE.
The
messages should now be back in the folder.

If the messages are successfully restored, you can go ahead and delete
the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning if you don't want to lose your messages in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user
created
folders under 100MB, and Default folders as empty as is feasible.

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

And this good one click backup program.

Outlook Express Quick Backup (OEQB):

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Roger Van Loon" wrote in message
...
A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last
messages, those received during the last one month and a half.
The older messages and the newer ones are available.
She says this happened after a message appeared: 'compressing mail
folders' or something like that.
I myself use another mail program so I'm not too familiar with OE 6. I
know about compressing folders, but I find no mention of 'automatic
compression' in the help files.
Two questions:
1/ What may have caused this disappearance?
2/ Is there any way to recover the missing files? They are not in the
'deleted items' folder or anyplace that I looked.
Roger.

Why it happens:

http://insideoe.tomsterdam.com/probl...s.htm#mailgone
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4)
and http://support.microsoft.com/?kbid=918069 (Notes section under
Resolution)
~~~~~~~~~~~~~~~~~~~
DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoiding Such Corruption in Futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear), working offline
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Roger Van Loon wrote:
A friend is using OE 6 under Win XP Home.
All of a sudden, some mails have disappeared from her inbox: the last
messages, those received during the last one month and a half.
The older messages and the newer ones are available.
She says this happened after a message appeared: 'compressing mail
folders' or something like that.
I myself use another mail program so I'm not too familiar with OE 6. I
know about compressing folders, but I find no mention of 'automatic
compression' in the help files.
Two questions:
1/ What may have caused this disappearance?
2/ Is there any way to recover the missing files? They are not in the
'deleted items' folder or anyplace that I looked.
Roger.