I have started up my new computer, transferred all of my data from the old
one and just discovered that I cannot send mail with attachments. I am using
XP Pro as opposed to XP Home before, but still OE6. Have tried various
suggestions in the posts with no luck; Norton is set to NOT scan outgoing
email, tried deleting and replacing Outbox .dbx file, created a new identity
on OE with the same results. Will send text emails as long as there isn't an
attachment with it. Any suggestions would be appreciated.

Do they sit in the Outbox? Any error message? Have you tried removing Norton
completely. It, and McAfee, are notorious for not working well with OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from the old
one and just discovered that I cannot send mail with attachments. I am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried various
suggestions in the posts with no luck; Norton is set to NOT scan outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there isn't
an
attachment with it. Any suggestions would be appreciated.

Yes, they just sit in the outbox. The error message is as follows... "A
time-out occurred while communicating with the server. Subject 'Fw: Note To
Self', Account: 'Julie Mello', Server: 'sendmail.mello.com', Protocol: SMTP,
Port: 587, Secure(SSL): No, Error Number: 0x800CCC19". I have never had any
trouble with Norton in the past, but I turned it off and tried to send again
with still the same results.

"Bruce Hagen" wrote:

Do they sit in the Outbox? Any error message? Have you tried removing Norton
completely. It, and McAfee, are notorious for not working well with OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from the old
one and just discovered that I cannot send mail with attachments. I am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried various
suggestions in the posts with no luck; Norton is set to NOT scan outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there isn't
an
attachment with it. Any suggestions would be appreciated.

Sure sounds like a problem with Norton to me. Some times just turning off
e-mail scanning is no enough and the program must be installed in custom
mode and e-mail scanning refused when you get that option.

Never the less, Norton has been screwing up OE for years, and yes, you can
use it for a long time before a problem turns up. See this first:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

If nothing there helps, I would get rid of Norton completely. I wouldn't
own, or work on a machine that used it. This machine came with a free trial
of Norton, and I removed it before I even set up an e-mail account.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
Yes, they just sit in the outbox. The error message is as follows... "A
time-out occurred while communicating with the server. Subject 'Fw: Note
To
Self', Account: 'Julie Mello', Server: 'sendmail.mello.com', Protocol:
SMTP,
Port: 587, Secure(SSL): No, Error Number: 0x800CCC19". I have never had
any
trouble with Norton in the past, but I turned it off and tried to send
again
with still the same results.

"Bruce Hagen" wrote:

Do they sit in the Outbox? Any error message? Have you tried removing
Norton
completely. It, and McAfee, are notorious for not working well with OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from the
old
one and just discovered that I cannot send mail with attachments. I am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried various
suggestions in the posts with no luck; Norton is set to NOT scan
outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there
isn't
an
attachment with it. Any suggestions would be appreciated.

New Info! It's definitely not Norton and it isn't even any of the other
aforementioned problems. Instead, it is a modem issue. When we got the new
computer, we also got an external modem to combat the terrible dial-up
conditions we have in our rural area and it has definitely helped. So, now I
know that the internal modem will send attachments, but the external one
won't. Any suggestions on how I might proceed now?

"Bruce Hagen" wrote:

Sure sounds like a problem with Norton to me. Some times just turning off
e-mail scanning is no enough and the program must be installed in custom
mode and e-mail scanning refused when you get that option.

Never the less, Norton has been screwing up OE for years, and yes, you can
use it for a long time before a problem turns up. See this first:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

If nothing there helps, I would get rid of Norton completely. I wouldn't
own, or work on a machine that used it. This machine came with a free trial
of Norton, and I removed it before I even set up an e-mail account.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
Yes, they just sit in the outbox. The error message is as follows... "A
time-out occurred while communicating with the server. Subject 'Fw: Note
To
Self', Account: 'Julie Mello', Server: 'sendmail.mello.com', Protocol:
SMTP,
Port: 587, Secure(SSL): No, Error Number: 0x800CCC19". I have never had
any
trouble with Norton in the past, but I turned it off and tried to send
again
with still the same results.

"Bruce Hagen" wrote:

Do they sit in the Outbox? Any error message? Have you tried removing
Norton
completely. It, and McAfee, are notorious for not working well with OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from the
old
one and just discovered that I cannot send mail with attachments. I am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried various
suggestions in the posts with no luck; Norton is set to NOT scan
outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there
isn't
an
attachment with it. Any suggestions would be appreciated.

Contact your ISP and make sure that the modem has been correctly associated
and registered with them. If it isn't you will have problems, and although
this is an e-mail question, it isn't an OE issue.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
New Info! It's definitely not Norton and it isn't even any of the other
aforementioned problems. Instead, it is a modem issue. When we got the
new
computer, we also got an external modem to combat the terrible dial-up
conditions we have in our rural area and it has definitely helped. So,
now I
know that the internal modem will send attachments, but the external one
won't. Any suggestions on how I might proceed now?

"Bruce Hagen" wrote:

Sure sounds like a problem with Norton to me. Some times just turning off
e-mail scanning is no enough and the program must be installed in custom
mode and e-mail scanning refused when you get that option.

Never the less, Norton has been screwing up OE for years, and yes, you
can
use it for a long time before a problem turns up. See this first:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

If nothing there helps, I would get rid of Norton completely. I wouldn't
own, or work on a machine that used it. This machine came with a free
trial
of Norton, and I removed it before I even set up an e-mail account.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I
don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
Yes, they just sit in the outbox. The error message is as follows...
"A
time-out occurred while communicating with the server. Subject 'Fw:
Note
To
Self', Account: 'Julie Mello', Server: 'sendmail.mello.com', Protocol:
SMTP,
Port: 587, Secure(SSL): No, Error Number: 0x800CCC19". I have never
had
any
trouble with Norton in the past, but I turned it off and tried to send
again
with still the same results.

"Bruce Hagen" wrote:

Do they sit in the Outbox? Any error message? Have you tried removing
Norton
completely. It, and McAfee, are notorious for not working well with
OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from
the
old
one and just discovered that I cannot send mail with attachments. I
am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried
various
suggestions in the posts with no luck; Norton is set to NOT scan
outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there
isn't
an
attachment with it. Any suggestions would be appreciated.

"Curly" wrote in message
...
New Info! It's definitely not Norton and it isn't even any of the
other
aforementioned problems. Instead, it is a modem issue. When we got
the new
computer, we also got an external modem to combat the terrible dial-up
conditions we have in our rural area and it has definitely helped.
So, now I
know that the internal modem will send attachments, but the external
one
won't. Any suggestions on how I might proceed now?


Analog data modem?
Cable modem?
DSL modem?

Which one are you talking about? Are you using a router? So what
actually is your setup?

Your MTU settings was going to be my next suggestion, in fact. See:

Outlook or Outlook Express hangs after you send an e-mail message with an
attachment:
http://support.microsoft.com/?kbid=315008

QP
If You Connect by DSL, Cable Modem, or LAN on Windows XP

NOTE: If the issue continues to occur, repeat the preceding steps, but type
a different MTU value between 1,454 and 576. When you test additional MTU
values, try 576 and then increase the number to 600. If setting the MTU
value to 600 does not resolve the issue, increase the value by 100 until you
reach 1,400. If the issue continues to occur, try 1,454 and then stop. When
you are finished, if the issue is still not resolved, change the MTU value
back to 576.
/QP
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Curly wrote:
New Info! It's definitely not Norton and it isn't even any of the other
aforementioned problems. Instead, it is a modem issue. When we got the
new
computer, we also got an external modem to combat the terrible dial-up
conditions we have in our rural area and it has definitely helped. So,
now
I know that the internal modem will send attachments, but the external one
won't. Any suggestions on how I might proceed now?

"Bruce Hagen" wrote:

Sure sounds like a problem with Norton to me. Some times just turning off
e-mail scanning is no enough and the program must be installed in custom
mode and e-mail scanning refused when you get that option.

Never the less, Norton has been screwing up OE for years, and yes, you
can
use it for a long time before a problem turns up. See this first:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

If nothing there helps, I would get rid of Norton completely. I wouldn't
own, or work on a machine that used it. This machine came with a free
trial
of Norton, and I removed it before I even set up an e-mail account.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I
don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
Yes, they just sit in the outbox. The error message is as follows... "A
time-out occurred while communicating with the server. Subject 'Fw: Note
To
Self', Account: 'Julie Mello', Server: 'sendmail.mello.com', Protocol:
SMTP,
Port: 587, Secure(SSL): No, Error Number: 0x800CCC19". I have never had
any
trouble with Norton in the past, but I turned it off and tried to send
again
with still the same results.

"Bruce Hagen" wrote:

Do they sit in the Outbox? Any error message? Have you tried removing
Norton
completely. It, and McAfee, are notorious for not working well with OE.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Curly" wrote in message
...
I have started up my new computer, transferred all of my data from the
old
one and just discovered that I cannot send mail with attachments. I
am
using
XP Pro as opposed to XP Home before, but still OE6. Have tried
various
suggestions in the posts with no luck; Norton is set to NOT scan
outgoing
email, tried deleting and replacing Outbox .dbx file, created a new
identity
on OE with the same results. Will send text emails as long as there
isn't
an
attachment with it. Any suggestions would be appreciated.

OE Tools Accounts Mail [account] Properties Advanced Break apart
messages larger than... (uncheck).

If still no joy, Your current Identity may be damaged, especially if its the
default Main Identity. Try one or more of your accounts in a new Named
Identity (File Identities Add new identity). Assuming all is well, (1)
compact all folders in the old identity, (2) import messages from the old
identity into the new one, and then (3) delete the old one (File
Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Curly wrote:
I have started up my new computer, transferred all of my data from the old
one and just discovered that I cannot send mail with attachments. I am
using XP Pro as opposed to XP Home before, but still OE6. Have tried
various suggestions in the posts with no luck; Norton is set to NOT scan
outgoing email, tried deleting and replacing Outbox .dbx file, created a
new identity on OE with the same results. Will send text emails as long as
there isn't an attachment with it. Any suggestions would be appreciated.

Break apart option was not checked. I tried a New Identity with two
different email accounts with the same results, no improvement. I always
archive messages in created folders and am pretty good about maintaining the
Deleted items. Can send text only messages fine. Disabled Norton, but still
no help.

"PA Bear" wrote:

OE Tools Accounts Mail [account] Properties Advanced Break apart
messages larger than... (uncheck).

If still no joy, Your current Identity may be damaged, especially if its the
default Main Identity. Try one or more of your accounts in a new Named
Identity (File Identities Add new identity). Assuming all is well, (1)
compact all folders in the old identity, (2) import messages from the old
identity into the new one, and then (3) delete the old one (File
Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Curly wrote:
I have started up my new computer, transferred all of my data from the old
one and just discovered that I cannot send mail with attachments. I am
using XP Pro as opposed to XP Home before, but still OE6. Have tried
various suggestions in the posts with no luck; Norton is set to NOT scan
outgoing email, tried deleting and replacing Outbox .dbx file, created a
new identity on OE with the same results. Will send text emails as long as
there isn't an attachment with it. Any suggestions would be appreciated.