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Hello,
We have Outlook Express 6, and have e-mails going back a few years in the inbox. Today I noticed that it had deleted just about all the messages from this year. However, when examining the inbox sub-folders, I noticed a new folder called "temp", which had all the e-mails leading up to June, but nothing from June to present. Does anybody have any idea why this might be happening, and if I can do anything to recover the lost e-mails? If it makes a difference, we have AVG anti-virus and not mcafee. Also, we didn't get any e-mails saying that the inbox was overfull. Just woke up one morning and it had all vanished. Thanks. |
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#2
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You won't get an e-mail saying your OE Inbox is overfull. That is your
maintenance and has nothing to do with your ISP. The two most common reasons for what you describe is disruption of the compacting process, (never touch anything until it's finished), or bloated folders. More on that below. Why does OE insist on compacting folders when I close it?: http://www.insideoe.com/faqs/why.htm#compact Why Mail Disappears: http://www.insideoe.com/problems/bugs.htm#mailgone About File Corruption: http://www.microsoft.com/windows/IE/...orruption.mspx Recovery tools: If you are running XP/SP2, and are fully patched, then you should have a backup of your dbx files in the Recycle Bin, copied as bak files. To restore a bak folder to the message store folder, first close OE and locate the Message Store in Windows Explorer. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WinXP, the .dbx files are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. In Windows Explorer, click on the dbx file for the missing, or empty, folder and drag it to the Desktop. It can be deleted later once you have successfully restored the bak file. Minimize the Message Store. Open OE and, if the folder is missing, create a folder with the *exact* same name as the bak file you want to restore but without the .bak. Eg: If the file is Saved.bak, the new folder should be named Saved. Open the new folder and then close OE. If the folder is there, but just empty, continue on to the next step. Open the Recycle bin and right click on the bak file for the folder in question and click Restore. Open the Message Store back up and change the file extension from .bak to .dbx. Close the Message Store and open OE. The messages should now be back in the folder. If the messages are successfully restored, you can go ahead and delete the old dbx file that you moved to the Desktop. If you do not have bak copies of your dbx files in the Recycle Bin, then: DBXpress run in Extract From Disk Mode is the best chance to recover messages: http://www.oehelp.com/DBXpress/Default.aspx And see: http://www.oehelp.com/OETips.aspx#4 A general warning to help avoid this in the futu Do not archive mail in default OE folders. They will eventually become corrupted. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs, slows down sending and receiving, and causes a multitude of problems such as time-outs, account setting changes and has even been responsible for lose of messages. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 And backup often. Backup and Resto http://www.insideoutlookexpress.com/backup/ http://www.oehelp.com/backup.aspx And this good one click backup program. Outlook Express Quick Backup (OEQB): http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Alex" wrote in message ... Hello, We have Outlook Express 6, and have e-mails going back a few years in the inbox. Today I noticed that it had deleted just about all the messages from this year. However, when examining the inbox sub-folders, I noticed a new folder called "temp", which had all the e-mails leading up to June, but nothing from June to present. Does anybody have any idea why this might be happening, and if I can do anything to recover the lost e-mails? If it makes a difference, we have AVG anti-virus and not mcafee. Also, we didn't get any e-mails saying that the inbox was overfull. Just woke up one morning and it had all vanished. Thanks. |
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