Do you have this Registry key?...

HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4

If not, STOP!

If so, is there a DWORD named UseOutlook (NB: no space) and is its value set
to 1 (one)?

If not, STOP!

If so, Address Book is configured to share contacts with Outlook, even if
you don't use it (can happen with the install of Office). Change the value
to 0 (zero) and all should be well. (If that DWORD is not present, don't
create it, and don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. http://www.insideoe.com/files/wab.htm#share
http://support.microsoft.com/?kbid=191946
--
~PA Bear


gunner2 wrote:
I did reinstall Microsoft Works Suite 2004 and requested for an update for
my computer to microsoft at that time. I know there are office programs in
both products i.e. Word. Do you see a protential problem there. Thank
you.

"PA Bear" wrote:

Is MS Office and/or MS Outlook also installed?

Did you just install MS Office 2003 SP3?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

gunner2 wrote:
multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on line with
provider so I know all the ins and outs are correct. Went to sent test
mail,
clicked the "Create Mail" button and got an error message "There was an
error
opening this message. An error has occurred." I tryed uninstalling it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do not
show
all information in them.
Does anyone have a suggestion on how to correct this problem without
wiping
the machine? Thanks.

"N. Miller" wrote:

On Thu, 20 Sep 2007 23:30:00 -0700, gunner2 wrote:

Mr. Miller am I not in the OUTLOOK EXPRESS 6 GENERAL area?

No. You are in 'microsoft.public.windows.inetexplorer.ie6_outlook express'.
If you wanted "General", you should have posted to
'microsoft.public.outlookexpress.general'.

And your news reader is: "X-Newsreader: Microsoft CDO for Windows 2000",
which doesn't reveal your actual client (MS Outlook Express 6 *does* access
these groups).
I am sorry that I assumed that the person responding to this thread would not
know what discussion the thread was entered into. If the case is he didn't
know, why didn't he not just ask like you have?

He *did* assume that you were using MS Outlook Express...

Thank you. I stated that I was using windows xp-home.
Yes, but...

I did state that I was using internet explorer 7...

Yes, but...

...and yes I do have SP2 installed.

It is good form, when posting for assistance to include *all* information
which might have some relevance.

Thank you for asking. I have spent hours reading
"Help About".

Well that was a waste of time. I can learn all that I need to know from
"Help About" in less than a minute; considering that all that is written in
"Help About" is the version number of the application, and a list of file
version numbers.

I know more than most people do about computers...

I wonder...

...but I have to admit I am a small fry in a big ocean when it comes to
the technical side of how a computer works.

I hope you will pardon my sarcasm, but it shows.

I miss the simple days of DOS. I don't understand why he send me links for
instructions for windows 95-98-2000.

The first link he posted (he didn't send it to anyone, he *posted* it to a
news server. Using a *proper* news client, not the "Microsoft CDO for
Windows 2000" thingy. Like so: "X-Newsreader: Microsoft Outlook Express
6.00.2900.3138") has a section labeled "Applies To", thus:

| APPLIES TO
| ‧ Microsoft Outlook Express 6.0
| ‧ Microsoft Outlook Express 5.0
| ‧ Microsoft Outlook Express 5.0
| ‧ Microsoft Outlook Express 5.0

The second link he posted has:

| APPLIES TO
| ‧ Microsoft Outlook Express 5.5
| ‧ Microsoft Outlook Express 5.01 Service Pack 2
| ‧ Microsoft Outlook Express 5.0
| ‧ Microsoft Outlook Express 5.5
| ‧ Microsoft Outlook Express 5.01 Service Pack 1
| ‧ Microsoft Outlook Express 5.0
| ‧ Microsoft Outlook Express 5.5
| ‧ Microsoft Outlook Express 5.01
| ‧ Microsoft Outlook Express 5.0
| ‧ Microsoft Outlook Express 5.5
| ‧ Microsoft Outlook Express 5.01 Service Pack 2

And the third:

| APPLIES TO
| ‧ Microsoft Outlook Express 5.0

I don't think that was reasonable.

I have used MS Outlook Express 5.5 under Windows ME, and MS Outlook Express
under Windows MCE 2005 (my current OS). I can assure you that, functionally,
there is no significant difference between OE5.5 and OE6; nor between OE
under Windows ME, or OE under Windows MCE 2005. What ever applies to OE 5
applies to OE6, as well, whether it is running under Windows 95, Windows 98,
Windows 2000, or Windows XP. Whether Windows XP is Home Edition, Church
Edition, or School Edition. His response was reasonable, assuming that you
were asking about MSOE. As I said, I have seen people post here for
assistance with MS Outlook (which has its own dedicate groups on the MSFT
NNTP servers), and even for assistance with Mozilla Thunderird (which has
its own dedicated NNTP servers run by the Mozilla Foundation.)

But he did post links to MSKB articles about MS Outlook Express. It remains
for you to post whether you attempted the listed fixes, and what happens
when you tried.


I thank you for your questions and hope my answers will help
you lead me to the information that I need.

To restate your first problem from your original post:

| 1-clicked the "Create Mail" button and got an error message "There was
| an error opening this message. An error has occurred."

That has never happened to me. Probably because I only rarely use MS Outlook
Express. I did, just now, use it to post to a "Test" news group accessible
only to subscribers of my ISP news service. So I could see what my copy of
MSOE reports in the headers. Same as Michael's:

| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138

From the first link:

| SYMPTOMS
| When you send a message in Outlook Express, you may receive one of the following
| error messages:
| Outlook Express: There was an error opening this message.
| An error has occurred.

From the second link:

| SYMPTOMS
| When you attempt to create a new e-mail message or newsgroup post...
| -or-
| There was an error opening this message.
| An error has occurred.

Look familiar? However, I have received the other listed symptom:

From the first link:

| The Address Book failed to load. Outlook Express is incorrectly configured,
| please re-install.

From the second link:

| , or you attempt
| to open the Address Book in Microsoft Outlook Express, you may receive the following
| error message: Address Book failed to load. Outlook Express is incorrectly configured,
| please re-install. This message is followed by one of the following error messages:
| Unable to open the Address Book. The Address Book may not be installed properly.

The solution, posted by a helpful poster in these groups was to use the
command line access control list editor ('cacls /?' at the command prompt
well get you the help for the command) to modify the permissions for the
Windows Address Book. The only problem is, I don't know which folder you
need to check for modifying the ACLS for your problem.

To restate your second problem from your original post:

| 2- Can not opem emails that have attachments and some without do not show
| all information in them.

Alas, none of the links Michael posted cover this problem. But I have seen
recent posts about the same subject.

Here is one posted just the day before your post:

| Subject: OE6 fails to display e-mails
| Date: Wed, 19 Sep 2007 17:50:02 -0700
| Message-ID:

Frank Saunders posted a reply to 'edthanet' including more links to MSKB
articles. Search on the "Subject:" line.

I use a proper news reader (I prefer 40tude Dialog over MS Outlook Express
for news groups); but, it is set to purge posts after only 10 days (read
posts), or 20 days (unread posts), so I don't have any older posts in my
lists to check. From the "Microsoft CDO for Windows 2000" reader (which is
really just your web browser, in conjunction with something MSFT calls a
"Collaborative Data Object" on their web server), you should see the full
range of available posts for up to the retention period of the NNTP server.

--
Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

sorry it took me so long to repond, Sunday family life rather full.
Yes I do have HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4.
No I do not have a DWORD named UseOutlook. In WAB4 I have:
(default) REG_SZ (Value not set)
FirstRun REG_DWORD 0x00000001 (1)
Please advice next step. Thank you.


"PA Bear" wrote:

Do you have this Registry key?...

HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4

If not, STOP!

If so, is there a DWORD named UseOutlook (NB: no space) and is its value set
to 1 (one)?

If not, STOP!

If so, Address Book is configured to share contacts with Outlook, even if
you don't use it (can happen with the install of Office). Change the value
to 0 (zero) and all should be well. (If that DWORD is not present, don't
create it, and don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. http://www.insideoe.com/files/wab.htm#share
http://support.microsoft.com/?kbid=191946
--
~PA Bear


gunner2 wrote:
I did reinstall Microsoft Works Suite 2004 and requested for an update for
my computer to microsoft at that time. I know there are office programs in
both products i.e. Word. Do you see a protential problem there. Thank
you.

"PA Bear" wrote:

Is MS Office and/or MS Outlook also installed?

Did you just install MS Office 2003 SP3?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

gunner2 wrote:
multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on line with
provider so I know all the ins and outs are correct. Went to sent test
mail,
clicked the "Create Mail" button and got an error message "There was an
error
opening this message. An error has occurred." I tryed uninstalling it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do not
show
all information in them.
Does anyone have a suggestion on how to correct this problem without
wiping
the machine? Thanks.

Yes I did read the articles, the first link seems to be my problem but the
instructions for correcting them were given for windows 95 and 98. I was not
sure if they would work in XP. If they will please let me know. Thank you.

"Michael Santovec" wrote:

Did you read the articles?

All three of those apply to creating a message as they say in the
articles.

And the first two apply to OE 5, 5.5 and 6, even though the articles may
not mention all of them (the first mentions 5 and 6, the second mentions
5 and 5.5 but also applies to 6).

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gunner2" wrote in message
...
Please read my question again. I WAS NOT TRYING TO READ A MESSAGE...I
WAS
TRYING TO CREATE A MESSAGE, I don't know why it keeps giving me that
message
when I was hitting create mail. All the links you sent were for
programs
that I am not running. Will they work with my programs?



1) Err Msg: The Message Could Not Be Sent. Some recipients not valid
(Outlook Express: There was an error opening this message)
(The Address Book failed to load. OE is incorrectly configured)
(Corrupted or mismatched WAB32.DLL file)
http://support.microsoft.com/?kbid=239135
OLEXP: Error Message: Address Book Failed to Load
(There was an error opening this message)
http://support.microsoft.com/?kbid=269777
http://support.microsoft.com/?kbid=310873

2) Are you getting any error message?
When you can't open, is that the message itself or the attachment?
And for other messages, what is missing?

Maybe some of these apply:

If you haven't already done it, shutdown and restart Windows. This
sometimes fixes the problem.
- If you still have a problem then try Start, Run and enter:
regsvr32 inetcomm.dll
- If that doesn't help, then see if the fix in this article applies:
OLEXP: Message Appears Blank and Has an ATT000XX.txt or
ATT000XX.htm
Attachment
http://support.microsoft.com/?kbid=312351
- If that doesn't help, then in Internet Explorer, select View,
Encoding and uncheck Auto-Select and choose instead "Western European
(ISO)". Then try reading your messages.
- If the problem is only with HTML messages, and you have OE6 with
SP1+, go to Tools, Options, Read and uncheck Read All Messages in
Plain
Text. For a quick workaround for the current message, press
ALT+Shift+H

Blank From column
Tools, Options, Read, Fonts, Western European (ISO) for the default
encoding.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gunner2" wrote in message
...
multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on line
with
provider so I know all the ins and outs are correct. Went to sent
test
mail,
clicked the "Create Mail" button and got an error message "There
was
an
error
opening this message. An error has occurred." I tryed uninstalling
it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do
not
show
all information in them.
Does anyone have a suggestion on how to correct this problem
without
wiping
the
machine? Thanks.

The procedure for running the system file checker is somewhat different
for XP. The procedure is he
Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)
http://support.microsoft.com/?kbid=310747

The note about renaming folders.dbx would still apply in XP. But more
information on that is he
http://www.insideoe.com/problems/errors.htm#foldersdbx

The second article on the Read only setting and the registry would also
apply to XP.

Overall, your problem points to something being wrong with the address
book.
So you may want to start he
The Windows Address Book (WAB)
http://www.insideoe.com/files/wab.htm


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gunner2" wrote in message
news
Yes I did read the articles, the first link seems to be my problem but
the
instructions for correcting them were given for windows 95 and 98. I
was not
sure if they would work in XP. If they will please let me know.
Thank you.

"Michael Santovec" wrote:

Did you read the articles?

All three of those apply to creating a message as they say in the
articles.

And the first two apply to OE 5, 5.5 and 6, even though the articles
may
not mention all of them (the first mentions 5 and 6, the second
mentions
5 and 5.5 but also applies to 6).

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gunner2" wrote in message
...
Please read my question again. I WAS NOT TRYING TO READ A
MESSAGE...I
WAS
TRYING TO CREATE A MESSAGE, I don't know why it keeps giving me
that
message
when I was hitting create mail. All the links you sent were for
programs
that I am not running. Will they work with my programs?



1) Err Msg: The Message Could Not Be Sent. Some recipients not
valid
(Outlook Express: There was an error opening this message)
(The Address Book failed to load. OE is incorrectly configured)
(Corrupted or mismatched WAB32.DLL file)
http://support.microsoft.com/?kbid=239135
OLEXP: Error Message: Address Book Failed to Load
(There was an error opening this message)
http://support.microsoft.com/?kbid=269777
http://support.microsoft.com/?kbid=310873

2) Are you getting any error message?
When you can't open, is that the message itself or the attachment?
And for other messages, what is missing?

Maybe some of these apply:

If you haven't already done it, shutdown and restart Windows.
This
sometimes fixes the problem.
- If you still have a problem then try Start, Run and enter:
regsvr32 inetcomm.dll
- If that doesn't help, then see if the fix in this article
applies:
OLEXP: Message Appears Blank and Has an ATT000XX.txt or
ATT000XX.htm
Attachment
http://support.microsoft.com/?kbid=312351
- If that doesn't help, then in Internet Explorer, select View,
Encoding and uncheck Auto-Select and choose instead "Western
European
(ISO)". Then try reading your messages.
- If the problem is only with HTML messages, and you have OE6
with
SP1+, go to Tools, Options, Read and uncheck Read All Messages in
Plain
Text. For a quick workaround for the current message, press
ALT+Shift+H

Blank From column
Tools, Options, Read, Fonts, Western European (ISO) for the
default
encoding.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"gunner2" wrote in message
...
multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on
line
with
provider so I know all the ins and outs are correct. Went to
sent
test
mail,
clicked the "Create Mail" button and got an error message "There
was
an
error
opening this message. An error has occurred." I tryed
uninstalling
it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do
not
show
all information in them.
Does anyone have a suggestion on how to correct this problem
without
wiping
the
machine? Thanks.

Gunner, we seem to have a similar problem. I am running windows xp Home and
use Oex6 for e-mail, utilising AVG software for virus protection. I am able
to receive mail as per normal but when I attempt to either reply to a mail or
create a new mail I receive an error window which only states that "The
Address Book failed to load. Outlook Express is incorrectly configured,
please re-install." I have re-installed twice - no change! This is a recent
event for me because up until 24th Oct all was fine! Having opened OEX6 and
attempted to click on address book I get the same error.
However, when I open Outlook the address book/contacts works fine and I can
send mail so where is the problem? Anyone any ideas?
When you find out the answer to your problem maybe I can sort mine too!!
Cheers Huggy

"gunner2" wrote:

multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on line with
provider so I know all the ins and outs are correct. Went to sent test mail,
clicked the "Create Mail" button and got an error message "There was an
error
opening this message. An error has occurred." I tryed uninstalling it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do not show
all information in them.
Does anyone have a suggestion on how to correct this problem without wiping
the
machine? Thanks.

It's always best to start your own thread.

Courtesy of Michael Santovec:
http://pages.prodigy.net/michael_santovec/techhelp.htm

All of those have the same cause. Something is screwed up with your address
book.

It could be any of several specific problems, which include:
- corrupted WAB file
- corrupted or mismatched DLL files for the address book
- having OE set to use the Outlook98/2000+ contacts instead of the WAB
file and there is something wrong at the Outlook end

For specifics, take a look at:

Err Msg: The Message Could Not Be Sent. Some recipients not valid
(Outlook Express: There was an error opening this message)
(The Address Book failed to load. OE is incorrectly configured)
(Corrupted or mismatched WAB32.DLL file)
http://support.microsoft.com/?kbid=239135
OLEXP: Error Message: Address Book Failed to Load
(There was an error opening this message)
http://support.microsoft.com/?kbid=269777
http://support.microsoft.com/?kbid=310873
OLEXP: MSIMN Caused an Invalid Page Fault in Module Wab32.dll
http://support.microsoft.com/?kbid=247706
Err Msg: Address Book Failed To Load, Outlook Express Is...
http://support.microsoft.com/?kbid=191946
Err Msg: Unable to Open Address Book, a Component Is Missing
http://support.microsoft.com/?kbid=192321

The Windows Address Book (WAB)
http://www.insideoe.com/files/wab.htm

To share Contacts between Outlook and Outlook Express
http://www.slipstick.com/contacts/oeshare.htm
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"SteveH" wrote in message
...
Gunner, we seem to have a similar problem. I am running windows xp Home
and
use Oex6 for e-mail, utilising AVG software for virus protection. I am
able
to receive mail as per normal but when I attempt to either reply to a mail
or
create a new mail I receive an error window which only states that "The
Address Book failed to load. Outlook Express is incorrectly configured,
please re-install." I have re-installed twice - no change! This is a
recent
event for me because up until 24th Oct all was fine! Having opened OEX6
and
attempted to click on address book I get the same error.
However, when I open Outlook the address book/contacts works fine and I
can
send mail so where is the problem? Anyone any ideas?
When you find out the answer to your problem maybe I can sort mine too!!
Cheers Huggy

"gunner2" wrote:

multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on line with
provider so I know all the ins and outs are correct. Went to sent test
mail,
clicked the "Create Mail" button and got an error message "There was an
error
opening this message. An error has occurred." I tryed uninstalling it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do not show
all information in them.
Does anyone have a suggestion on how to correct this problem without
wiping
the
machine? Thanks.

I can't help you, all the things that were listed here worked or were out of
my level of skill to try(ie messing with the registry). I finally did a non
distructive restore which corrected the problems. Your problem does not seem
as desperate as mine. Good Luck. Gunner

"SteveH" wrote:

Gunner, we seem to have a similar problem. I am running windows xp Home and
use Oex6 for e-mail, utilising AVG software for virus protection. I am able
to receive mail as per normal but when I attempt to either reply to a mail or
create a new mail I receive an error window which only states that "The
Address Book failed to load. Outlook Express is incorrectly configured,
please re-install." I have re-installed twice - no change! This is a recent
event for me because up until 24th Oct all was fine! Having opened OEX6 and
attempted to click on address book I get the same error.
However, when I open Outlook the address book/contacts works fine and I can
send mail so where is the problem? Anyone any ideas?
When you find out the answer to your problem maybe I can sort mine too!!
Cheers Huggy

"gunner2" wrote:

multiple things happening at once.
Running Windows xp-home. IE7, CA security Suite
1-Just set it up again after having to reset computer. Was on line with
provider so I know all the ins and outs are correct. Went to sent test mail,
clicked the "Create Mail" button and got an error message "There was an
error
opening this message. An error has occurred." I tryed uninstalling it
through windows components in add and remove with no change.
2- Can not opem emails that have attachments and some without do not show
all information in them.
Does anyone have a suggestion on how to correct this problem without wiping
the
machine? Thanks.