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Can anyone please help? I am suddenly unable to delete emails from my
inbox... they won't even drag into the deleted items folder. I have managed to create a new folder to drag some of them into successfully and then delete that whole folder but some of the emails won't even do that. They are permanently stuck in my inbox and if i try to click on one of them to move it, it freezes the whole of outlook express and I have to shut it down completely. Any ideas? Many thanks, Julie. |
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"julie" wrote in message
... Can anyone please help? I am suddenly unable to delete emails from my inbox... they won't even drag into the deleted items folder. I have managed to create a new folder to drag some of them into successfully and then delete that whole folder but some of the emails won't even do that. They are permanently stuck in my inbox and if i try to click on one of them to move it, it freezes the whole of outlook express and I have to shut it down completely. Any ideas? Many thanks, Julie. Deleted Items is probably corrupt. Go to Tools | Options | Maintenance | Store Folder and see where OE is storing its data files. Close OE. Go to the store folder with Windows Explorer and delete Deleted Items.dbx. With Win2K, WinXP and Win2K3 it will be a hidden file. OE will build a new one when you reopen it. If Deleted Items has messages you want to keep, instead of deleting it move (not copy) it to an empty Windows folder. Then use DBXtract on the old Deleted Items.dbx. DBXtract ($7): http://www.oehelp.com/DBXtract/ You can drag the recovered messages from the Windows folder back into an OE folder in the Folder List in an open OE. See http://insideoe.tomsterdam.com/faqs/why.htm#cantdel -- Frank Saunders, MS-MVP IE, OE/WM I won't answer email. |
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Thanks for the advice. I've tried this already but although it seemed to
remedy the problem for a few minutes, it then reverted straight back to the same problem again. Also, there are 3 emails that just wont delete no matter what i try and keep freezing and crashing the program every time i try to move or delete them, even after deleting the deleted items folder. Any other ideas? Many thanks, |
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Was OE closed when you deleted Deleted Items.dbx?
If so, see if the messages will delete while working offline. File | Work Offline & View | Layout: Uncheck the Preview Pane. If still no joy, can you move all the messages out of the Inbox to a local folder you create with the exception of the three bad messages? If you can, do so and then close OE and delete the Inbox.dbx file. A new, empty Inbox will be created when you open OE. General precautions for Outlook Express: Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Backup & Resto http://www.insideoutlookexpress.com/backup/ This is a great two click program: Outlook Express Quick Backup (OEQB) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "julie" wrote in message news ![]() Thanks for the advice. I've tried this already but although it seemed to remedy the problem for a few minutes, it then reverted straight back to the same problem again. Also, there are 3 emails that just wont delete no matter what i try and keep freezing and crashing the program every time i try to move or delete them, even after deleting the deleted items folder. Any other ideas? Many thanks, |
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