Without any warning I have been unable to access my email account. This also
happens to another user on the same PC.
The OS is XP Pro w/sp2. The error message is below.

The server responded with an error. Account: 'mail.comcast.net', Server:
'mail.comcast.net', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy
Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC90

So far, I have deleted and reinstalled the mail account. I have tried
changing the password. I have uninstalled TCP/IP and then reinstalled it. I
have conferred with Comcast. I got to a rep who after hearing what I had
done suggested a possible virus. AVG did not find anything. After all of
these attempts, I did a power down and restart to be sure that OE was
looking at the latest configuration.
I am running Kaspersky's on line scanner as I write. It will take a while
for it to finish, but as yet is clean.
There is the thought that IE/OE may have gotten corrupted. Unfortunately, I
do not have an XP Pro CD. This box came with the hated Product Recovery
Disc that cleans off everything. That is a NO-OP. However, I have a second
PC on my network that seems to be working. This came with a CD for XP Home.

Question: Is it OK to use the Home CD to repair/reinstall IE/OE as described
in KB 318378?

What have I missed?

Charlie

According to the error message, AVG is the cause.

Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when you see
that option. For some reason, just unchecking it in the security center
causes a conflict with the Windows Security Center.

E-mail scanning is a redundant layer of protection that eats up CPUs, slows
down sending and receiving, and causes a multitude of problems such as
time-outs, account setting changes and has even been responsible for lose of
messages. Your up-to-date A/V program will continue to protect you
sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie Bress" wrote in message
...
Without any warning I have been unable to access my email account. This
also happens to another user on the same PC.
The OS is XP Pro w/sp2. The error message is below.

The server responded with an error. Account: 'mail.comcast.net', Server:
'mail.comcast.net', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy
Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC90

So far, I have deleted and reinstalled the mail account. I have tried
changing the password. I have uninstalled TCP/IP and then reinstalled it.
I have conferred with Comcast. I got to a rep who after hearing what I
had done suggested a possible virus. AVG did not find anything. After all
of these attempts, I did a power down and restart to be sure that OE was
looking at the latest configuration.
I am running Kaspersky's on line scanner as I write. It will take a while
for it to finish, but as yet is clean.
There is the thought that IE/OE may have gotten corrupted. Unfortunately,
I do not have an XP Pro CD. This box came with the hated Product Recovery
Disc that cleans off everything. That is a NO-OP. However, I have a
second PC on my network that seems to be working. This came with a CD for
XP Home.

Question: Is it OK to use the Home CD to repair/reinstall IE/OE as
described in KB 318378?

What have I missed?

Charlie

"Charlie Bress" wrote in message
...
Without any warning I have been unable to access my email account.
This also happens to another user on the same PC.
The OS is XP Pro w/sp2. The error message is below.

The server responded with an error. Account: 'mail.comcast.net',
Server: 'mail.comcast.net', Protocol: POP3, Server Response: '-ERR
AVG POP3 Proxy Server: Cannot connect to the mail server!', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number:
0x800CCC90


Uninstall AVG. Reinstall it but do a customized install where you
DESELECT the e-mail scanning plug-in. I mention to uninstall and
reinstall AVG because disabling its e-mail scanning plug-in is not
permanent: on next reboot, AVG will reenable that plug-in.

E-mail scanning is superfluous and adds no further protection over the
on-access (realtime) scanner. It does, however, move detection
earlier by interrogating the e-mail traffic but what it detects is the
same as what the on-access scanner would detect if you ever tried to
save or open that attachment. That interrogation causes delays
because the AV program has to go looking inside the e-mail traffic
before it can release it to the e-mail client (for received mail) or
to the mail host (for sent mail), and those delays can cause timeouts.