sarah wrote:
clicking SEND/RECEIVE brings in my mail but refuses to SEND messages. This
problem just started yesterday and I have not changed my settings or info.
Getting this error message: Server: smtp.iinet.com
protocol: SMTP, Port 25, secure(SSL) No. socket Error: 10053 Error number:
0x800CCC0F Thanks in advance for any help.


My dad just called me whining about a similar problem. I have to note we just
installed the latest Norton's System Works yesterday so I suspect I know what
the answer may be. Now just now, I told him to reboot and he was able to send
his mail out. Then he wrote a third message and it wouldn't send. Here's his
error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E".

My old man is 84 years old, so any instructions need to be pretty specific.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com

"Mortimer Schnerd, RN" mschnerdatcarolina.rr.com wrote in message
...
sarah wrote:
clicking SEND/RECEIVE brings in my mail but refuses to SEND messages.
This
problem just started yesterday and I have not changed my settings or
info.
Getting this error message: Server: smtp.iinet.com
protocol: SMTP, Port 25, secure(SSL) No. socket Error: 10053 Error
number:
0x800CCC0F Thanks in advance for any help.


My dad just called me whining about a similar problem. I have to note we
just installed the latest Norton's System Works yesterday so I suspect I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

My old man is 84 years old, so any instructions need to be pretty
specific.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com



It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Bruce Hagen wrote:
My dad just called me whining about a similar problem. I have to note we
just installed the latest Norton's System Works yesterday so I suspect I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).
To remove Norton completely:


I solved the problem today and here's how: the thoughts of deleting Norton's
was extremely unpalatable since we just got through paying $79 for it and spent
considerable time installing it with my heart in my throat, since I was doing it
long distance via PCAnywhere. It's always a crapshoot when you run an
installation with anything else going. Also, Norton's had warned me early in
the installation process that it often had problems with Zone Alarm and
suggested it be removed first, then install Norton's, then reinstall Zone Alarm.
If I'd been sitting in front of my dad's computer, I'd have been willing to do
all that. But I had visions to opening a can of worms I couldn't handle from a
distance and so chose to take my chances.

So anyway, I installed Norton's and shortly after my father calls me with the
tale of woe about not being able to send emails. He could receive but not send.
I went into Norton's and disabled the outbound mail scan. No joy. I re-enabled
it since it seemed to make no difference.

I read on the internet suggestions about seeing if you could telnet the server
directly. Telnet failed trying to connect to both the POP server and the SMTP
server. What next?

I remembered the warning about Zone Alarm and turned it off. Bingo! The mail
operated perfectly again. But this was an imperfect solution as my dad needs a
firewall. I started it up again. The outbound mail jammed again. I went into
the program settings and made sure that Outlook Express had the three stripes of
a trusted application and I had check marks across the board (one of them had
been blank). Then I went to Zone Alarm's email tab and turned off the outbound
scanning. Eureka! Everything now works as it should.

Windows XP Pro SP2
Norton's Systemworks 2008
Zone Alarm Pro v7.0.337

Something to add to your bag of tricks. I appreciate you trying though...
particularly doing it so quickly.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com

"Mortimer Schnerd, RN" mschnerdatcarolina.rr.com wrote in message
...
Bruce Hagen wrote:
My dad just called me whining about a similar problem. I have to note
we
just installed the latest Norton's System Works yesterday so I suspect I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).
To remove Norton completely:


I solved the problem today and here's how: the thoughts of deleting
Norton's was extremely unpalatable since we just got through paying $79
for it and spent considerable time installing it with my heart in my
throat, since I was doing it long distance via PCAnywhere. It's always a
crapshoot when you run an installation with anything else going. Also,
Norton's had warned me early in the installation process that it often had
problems with Zone Alarm and suggested it be removed first, then install
Norton's, then reinstall Zone Alarm. If I'd been sitting in front of my
dad's computer, I'd have been willing to do all that. But I had visions
to opening a can of worms I couldn't handle from a distance and so chose
to take my chances.

So anyway, I installed Norton's and shortly after my father calls me with
the tale of woe about not being able to send emails. He could receive but
not send. I went into Norton's and disabled the outbound mail scan. No
joy. I re-enabled it since it seemed to make no difference.

I read on the internet suggestions about seeing if you could telnet the
server directly. Telnet failed trying to connect to both the POP server
and the SMTP server. What next?

I remembered the warning about Zone Alarm and turned it off. Bingo! The
mail operated perfectly again. But this was an imperfect solution as my
dad needs a firewall. I started it up again. The outbound mail jammed
again. I went into the program settings and made sure that Outlook
Express had the three stripes of a trusted application and I had check
marks across the board (one of them had been blank). Then I went to Zone
Alarm's email tab and turned off the outbound scanning. Eureka!
Everything now works as it should.

Windows XP Pro SP2
Norton's Systemworks 2008
Zone Alarm Pro v7.0.337

Something to add to your bag of tricks. I appreciate you trying though...
particularly doing it so quickly.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com




I can see this happening. ZA has issues of it's own with OE.

E-mail scanning in and out should always be disabled.

Is this version of ZA have an anti-virus? You should not have two AVs
running at the same time, nor should you have two firewalls running at the
same time.

I can understand you not wanting to throw away the $79.00 you paid, but I
have had new machines with free 90 day trials of Norton and McAfee and in
all cases, I removed the programs before setting up the computer.

If there are e-mail issues in the future, look at Norton first. It can work
fine for a long time and then suddenly, perhaps from a Symantec update,
everything goes to hell.

In some cases, Norton and McAfee have been responsible for wiping out the
entire message store.

I use Avast, and the Windows firewall with a router and I have never been
attacked in any form.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Bruce Hagen wrote:
I can see this happening. ZA has issues of it's own with OE.

E-mail scanning in and out should always be disabled.

Is this version of ZA have an anti-virus? You should not have two AVs
running at the same time, nor should you have two firewalls running at the
same time.


And I don't. Norton's SystemWorks includes antivirus but no firewall.
ZoneAlarm Pro has the firewall.


I can understand you not wanting to throw away the $79.00 you paid, but I
have had new machines with free 90 day trials of Norton and McAfee and in
all cases, I removed the programs before setting up the computer.


Throwing away a freebie isn't the same as throwing away a $79 update to a
program that has done yeoman service up until yesterday.


If there are e-mail issues in the future, look at Norton first. It can work
fine for a long time and then suddenly, perhaps from a Symantec update,
everything goes to hell.

In some cases, Norton and McAfee have been responsible for wiping out the
entire message store.


I've had that experience with McAfee... which is why I'm with Norton's now. And
it works fine on my computer here.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com

"Mortimer Schnerd, RN" mschnerdatcarolina.rr.com wrote in message
...
Bruce Hagen wrote:
My dad just called me whining about a similar problem. I have to note
we
just installed the latest Norton's System Works yesterday so I suspect I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).
To remove Norton completely:


I solved the problem today and here's how: the thoughts of deleting
Norton's was extremely unpalatable since we just got through paying $79
for it and spent considerable time installing it with my heart in my
throat, since I was doing it long distance via PCAnywhere. It's always a
crapshoot when you run an installation with anything else going. Also,
Norton's had warned me early in the installation process that it often had
problems with Zone Alarm and suggested it be removed first, then install
Norton's, then reinstall Zone Alarm. If I'd been sitting in front of my
dad's computer, I'd have been willing to do all that. But I had visions
to opening a can of worms I couldn't handle from a distance and so chose
to take my chances.

So anyway, I installed Norton's and shortly after my father calls me with
the tale of woe about not being able to send emails. He could receive but
not send. I went into Norton's and disabled the outbound mail scan. No
joy. I re-enabled it since it seemed to make no difference.

I read on the internet suggestions about seeing if you could telnet the
server directly. Telnet failed trying to connect to both the POP server
and the SMTP server. What next?

I remembered the warning about Zone Alarm and turned it off. Bingo! The
mail operated perfectly again. But this was an imperfect solution as my
dad needs a firewall. I started it up again. The outbound mail jammed
again. I went into the program settings and made sure that Outlook
Express had the three stripes of a trusted application and I had check
marks across the board (one of them had been blank). Then I went to Zone
Alarm's email tab and turned off the outbound scanning. Eureka!
Everything now works as it should.

Windows XP Pro SP2
Norton's Systemworks 2008
Zone Alarm Pro v7.0.337

Something to add to your bag of tricks. I appreciate you trying though...
particularly doing it so quickly.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com

"banty" escribió en el mensaje
...

"Mortimer Schnerd, RN" mschnerdatcarolina.rr.com wrote in message
...
Bruce Hagen wrote:
My dad just called me whining about a similar problem. I have to note
we
just installed the latest Norton's System Works yesterday so I suspect
I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail',
Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do
not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).
To remove Norton completely:


I solved the problem today and here's how: the thoughts of deleting
Norton's was extremely unpalatable since we just got through paying $79
for it and spent considerable time installing it with my heart in my
throat, since I was doing it long distance via PCAnywhere. It's always a
crapshoot when you run an installation with anything else going. Also,
Norton's had warned me early in the installation process that it often
had problems with Zone Alarm and suggested it be removed first, then
install Norton's, then reinstall Zone Alarm. If I'd been sitting in front
of my dad's computer, I'd have been willing to do all that. But I had
visions to opening a can of worms I couldn't handle from a distance and
so chose to take my chances.

So anyway, I installed Norton's and shortly after my father calls me with
the tale of woe about not being able to send emails. He could receive
but not send. I went into Norton's and disabled the outbound mail scan.
No joy. I re-enabled it since it seemed to make no difference.

I read on the internet suggestions about seeing if you could telnet the
server directly. Telnet failed trying to connect to both the POP server
and the SMTP server. What next?

I remembered the warning about Zone Alarm and turned it off. Bingo! The
mail operated perfectly again. But this was an imperfect solution as my
dad needs a firewall. I started it up again. The outbound mail jammed
again. I went into the program settings and made sure that Outlook
Express had the three stripes of a trusted application and I had check
marks across the board (one of them had been blank). Then I went to Zone
Alarm's email tab and turned off the outbound scanning. Eureka!
Everything now works as it should.

Windows XP Pro SP2
Norton's Systemworks 2008
Zone Alarm Pro v7.0.337

Something to add to your bag of tricks. I appreciate you trying
though... particularly doing it so quickly.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com