I once was able to access email from my own user area or my wife's by just
switching identities, and she could do the same. All of a sudden it doesn't
work on either of my two networked computers. She can't get mail at all.
She keeps getting a request for a password. I had set us up with no
passwords at all. I have set everything the same as my email account, which
works for me, but those settings (pop, smtp, etc.) won't work for her.
Please help. Thanks

You can set up identities without passwords (File, Identities, Manage
Identities), but mail POP3 servers always have passwords. You can tell
OE to save the password in Tools, Accounts, Mail, Properties, Servers so
that when you go to get mail, OE will supply the password to the mail
server without bugging you.

The Invalid password error message can mean that any of the following
are wrong:
- POP3 server name
- Incoming Mail Server Account Name (some require the full e-mail
address , others just want the user part)
- Incoming Mail Server Password (often case sensitive)
- Incorrect use of Secure Password Authentication (SPA) - few severs
use this
- Incorrect use of SSL - few servers use this, but it's becoming more
common
- The mail server is having temporary problems
- Anti-Virus scanning e-mail or anti-spam program interfering with the
mail server logon
Check these settings in Outlook Express at Tools, Accounts, Mail,
Properties, Servers (Advanced tab for SSL). Check with your mail
service (generally your ISP) for the correct values. If the values seem
correct, retype them and click APPLY. In the event that the account
settings are corrupted in the registry, it might be necessary to delete
the mail account, restart OE and then set up the account again. In some
cases it might be necessary to set up a new identity in OE and create
the mail account there.

Also see:
Cannot Save E-Mail Account Password in Outlook Express
(Webroot Software Window Washer)
http://support.microsoft.com/?kbid=228713
Save password setting not retained in Outlook or Outlook Express
http://support.microsoft.com/?kbid=290684
Outlook Express and Outlook repeatedly prompt you for your password with
Exchange server
http://support.microsoft.com/?kbid=236032


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Norman D" wrote in message
. ..
I once was able to access email from my own user area or my wife's by
just switching identities, and she could do the same. All of a sudden
it doesn't work on either of my two networked computers. She can't get
mail at all. She keeps getting a request for a password. I had set us
up with no passwords at all. I have set everything the same as my
email account, which works for me, but those settings (pop, smtp, etc.)
won't work for her. Please help. Thanks