"Jim McColl" j_a_mccoll @em-ess-n.com wrote in message

I am membership chairman of a large pensioners group and frequently
send a large number of emails (1100) to members using Worldcast bulk
email program.

Every time I do this, I get about 10 emails back from people telling
me the body of the email was blank. In each and every case the person
having the problem is an OE user. I generally send the emails in HTML
in order to be able to display different sizes and colours of fonts.
Personally I use Outlook and never have these kinds of problems.

I have searched the MS support and see several suggested ways around
this, I see an equal number of messages from people who have tried
these suggestions with no results. Is there a definitive answer to
this problem, that I could pass on to my OE users,most of whom being
pensioners are not very technically oriented ?

Thanks

There is almost never a definitive answer to any such question, since there
are lots of possible causes.

You might send this to your recipients with the problem (send it in plain
text).

From http://www.fjsmjs.com/OE/blnkmess.htm

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
If this doesn't work carry out step 6 and then repeat this step.
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using the last method in
this article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem try step one
(regsvr32 inetcomm.dll) again.

--
Frank Saunders, MS-MVP OE
"Anyone who prefers security over freedom deserves neither."