I am membership chairman of a large pensioners group and frequently send a
large number of emails (1100) to members using Worldcast bulk email
program.

Every time I do this, I get about 10 emails back from people telling me the
body of the email was blank. In each and every case the person having the
problem is an OE user. I generally send the emails in HTML in order to be
able to display different sizes and colours of fonts. Personally I use
Outlook and never have these kinds of problems.

I have searched the MS support and see several suggested ways around this, I
see an equal number of messages from people who have tried these suggestions
with no results. Is there a definitive answer to this problem, that I could
pass on to my OE users,most of whom being pensioners are not very
technically oriented ?

Thanks

"Jim McColl" j_a_mccoll @em-ess-n.com wrote in message

I am membership chairman of a large pensioners group and frequently
send a large number of emails (1100) to members using Worldcast bulk
email program.

Every time I do this, I get about 10 emails back from people telling
me the body of the email was blank. In each and every case the person
having the problem is an OE user. I generally send the emails in HTML
in order to be able to display different sizes and colours of fonts.
Personally I use Outlook and never have these kinds of problems.

I have searched the MS support and see several suggested ways around
this, I see an equal number of messages from people who have tried
these suggestions with no results. Is there a definitive answer to
this problem, that I could pass on to my OE users,most of whom being
pensioners are not very technically oriented ?

Thanks

There is almost never a definitive answer to any such question, since there
are lots of possible causes.

You might send this to your recipients with the problem (send it in plain
text).

From http://www.fjsmjs.com/OE/blnkmess.htm

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press Enter
If this doesn't work carry out step 6 and then repeat this step.
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using the last method in
this article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available he
http://www.kellys-korner-xp.com/regs...cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem try step one
(regsvr32 inetcomm.dll) again.

--
Frank Saunders, MS-MVP OE
"Anyone who prefers security over freedom deserves neither."

on 2/2/2006, Jim McColl asked :
I am membership chairman of a large pensioners group and frequently send a
large number of emails (1100) to members using Worldcast bulk email program.

Every time I do this, I get about 10 emails back from people telling me the
body of the email was blank. In each and every case the person having the
problem is an OE user. I generally send the emails in HTML in order to be
able to display different sizes and colours of fonts. Personally I use
Outlook and never have these kinds of problems.

I have searched the MS support and see several suggested ways around this, I
see an equal number of messages from people who have tried these suggestions
with no results. Is there a definitive answer to this problem, that I could
pass on to my OE users,most of whom being pensioners are not very technically
oriented ?

Thanks
Jim,

The same 10 of 1100 is a very small percentage. I wonder if creating a
webpage every month and forwarding the link, might be another solution,
if these ten subscribers are stubborn about reading their e-mail in a
text format only.

I read all my Outlook Express e-mail in text only format, and send
e-mail in text only format. The two newsletters that send in HTML,
also provide a typed web-link instead of a fancy graphic link for the
newsletter.

Good Luck

JR the postman

Frank - I normally send a link to a URL when a new version of the newsletter
is available on the web site.

The problem arises when I send bulletin which I do periodically when there
is important news that we need to share with our members. Sometimes, I
boiler plate the text from another document or email into the email that I
want to send. Also the 10 or 11 complaints I receive are most likely are
just the tip of the iceberg.. Typically, I'm sure a lot of people just don't
bother responding.

Why is it the O7NE has these type of problems and other mail client don't?
Asking someone to turn off email scanning in his mail client is ridiculous.
I realize there is a fundamental incompatibility with Norton AV, but you
would think the parties would have sorted this out by now.


"Postman delivers" wrote in message
...
on 2/2/2006, Jim McColl asked :
I am membership chairman of a large pensioners group and frequently send
a large number of emails (1100) to members using Worldcast bulk email
program.

Every time I do this, I get about 10 emails back from people telling me
the body of the email was blank. In each and every case the person having
the problem is an OE user. I generally send the emails in HTML in order
to be able to display different sizes and colours of fonts. Personally I
use Outlook and never have these kinds of problems.

I have searched the MS support and see several suggested ways around
this, I see an equal number of messages from people who have tried these
suggestions with no results. Is there a definitive answer to this
problem, that I could pass on to my OE users,most of whom being
pensioners are not very technically oriented ?

Thanks
Jim,

The same 10 of 1100 is a very small percentage. I wonder if creating a
webpage every month and forwarding the link, might be another solution, if
these ten subscribers are stubborn about reading their e-mail in a text
format only.

I read all my Outlook Express e-mail in text only format, and send e-mail
in text only format. The two newsletters that send in HTML, also provide
a typed web-link instead of a fancy graphic link for the newsletter.

Good Luck

JR the postman