We have a client with two workstations that send messages out to the
recipient repeatedly. The message sends, of course, but never leaves the
outbox. We have scanned for viral infections and even archived the 2+GB dbx
for the sent items and outbox folders. What are we missing? Could it be
time to move up to Outlook 2003 or is this a virus that we have failed to
totally remove. It seems that the problem will stop after we "fix" it only
to continue a couple of days later.

Thanks in advance

Did you delete outbox.dbx and sent items.dbx after archiving the messages?
--
Ron Sommer

"Jason" wrote in message
...
We have a client with two workstations that send messages out to the
recipient repeatedly. The message sends, of course, but never leaves the
outbox. We have scanned for viral infections and even archived the 2+GB
dbx
for the sent items and outbox folders. What are we missing? Could it be
time to move up to Outlook 2003 or is this a virus that we have failed to
totally remove. It seems that the problem will stop after we "fix" it
only
to continue a couple of days later.

Thanks in advance

"Ron Sommer" wrote:

Did you delete outbox.dbx and sent items.dbx after archiving the messages?
--
Ron Sommer

"Jason" wrote in message
...
We have a client with two workstations that send messages out to the
recipient repeatedly. The message sends, of course, but never leaves the
outbox. We have scanned for viral infections and even archived the 2+GB
dbx
for the sent items and outbox folders. What are we missing? Could it be
time to move up to Outlook 2003 or is this a virus that we have failed to
totally remove. It seems that the problem will stop after we "fix" it
only
to continue a couple of days later.

Thanks in advance





We moved the contents of the folder to the desktop to store and left the
DBX's intact. Should we delete them also and start from scratch?

Thanks

"Jason" wrote in message
...


"Ron Sommer" wrote:

Did you delete outbox.dbx and sent items.dbx after archiving the
messages?
--
Ron Sommer

"Jason" wrote in message
...
We have a client with two workstations that send messages out to the
recipient repeatedly. The message sends, of course, but never leaves
the
outbox. We have scanned for viral infections and even archived the
2+GB
dbx
for the sent items and outbox folders. What are we missing? Could it
be
time to move up to Outlook 2003 or is this a virus that we have failed
to
totally remove. It seems that the problem will stop after we "fix" it
only
to continue a couple of days later.

Thanks in advance





We moved the contents of the folder to the desktop to store and left the
DBX's intact. Should we delete them also and start from scratch?

Thanks

Yes
Empty Sent Items and Outbox.
Tools, Options, Maintenance tab, Store Folder button, right click, Select
All, right click copy.
Close OE.
Start, Run, right click, Paste.
OK
Delete Sent Items.dbx and Outbox.dbx. These are hidden files. Show hidden
and system folders must be selected under Folder Options.
Restart OE.

Delete the Outbox and Sent Items.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folders in question {Outbox.dbx &
Sent Items.dbx} and delete them. New ones will be created automatically
when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jason" wrote in message
...


"Ron Sommer" wrote:

Did you delete outbox.dbx and sent items.dbx after archiving the
messages?
--
Ron Sommer

"Jason" wrote in message
...
We have a client with two workstations that send messages out to the
recipient repeatedly. The message sends, of course, but never leaves
the
outbox. We have scanned for viral infections and even archived the
2+GB
dbx
for the sent items and outbox folders. What are we missing? Could it
be
time to move up to Outlook 2003 or is this a virus that we have failed
to
totally remove. It seems that the problem will stop after we "fix" it
only
to continue a couple of days later.

Thanks in advance





We moved the contents of the folder to the desktop to store and left the
DBX's intact. Should we delete them also and start from scratch?

Thanks

Thanks for the Help Bruce and Ron. That seems to have fixed the problem.
Now all I have to do is convince them to switch to Outlook 2003.



"Bruce Hagen" wrote:

Delete the Outbox and Sent Items.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folders in question {Outbox.dbx &
Sent Items.dbx} and delete them. New ones will be created automatically
when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Jason" wrote in message
...


"Ron Sommer" wrote:

Did you delete outbox.dbx and sent items.dbx after archiving the
messages?
--
Ron Sommer

"Jason" wrote in message
...
We have a client with two workstations that send messages out to the
recipient repeatedly. The message sends, of course, but never leaves
the
outbox. We have scanned for viral infections and even archived the
2+GB
dbx
for the sent items and outbox folders. What are we missing? Could it
be
time to move up to Outlook 2003 or is this a virus that we have failed
to
totally remove. It seems that the problem will stop after we "fix" it
only
to continue a couple of days later.

Thanks in advance





We moved the contents of the folder to the desktop to store and left the
DBX's intact. Should we delete them also and start from scratch?

Thanks