Some mail opens a blank page

**Michael Santovec**

You are welcome and thanks for posting back.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Dan Cullen" wrote in message
...
Im very pleased that you could return my email so that I could read
it. I
agree with you that PC Tools likely corrupted the mail or there would
have
been thousands of people that got a corrupted file in their email from
a site
like CNET download.com. My computer appears to be working fine with
the
newly installed CA Security, so I will leave PC Tools off and see if
the CA
Security is enough. .

If I do need to reinstall CA Security I will be sure to custom install
it
and disconnect the email scan before installing it. Yesterday I
disconnected
the email scan as soon as I installed CA Security.

I do not recognize the headers either.

Thanks
--
Dan24

"Michael Santovec" wrote:

For those following this thread, I did receive a sample message from
Dan. And as suspected, the message headers where corrupted.
Possibly
by the PC Tools Anti-virus.

Presumably, the original message left the sender with the headers:

MIME-Version: 1.0
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

This arrived in OE as

MIME-Version: 1.0
tent-Type: text/html; charset=ISO-8859-1
Content-Type: multipart/mixed;
boundary="------------090503040401040505040604"
--------------090503040401040505040604
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

But should have arrived as

MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="------------090503040401040505040604"

--------------090503040401040505040604
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

1) The line "MIME-Version: 1.0" ended with just a carriage-return
when
it should end with a carriage-return and line-feed combination.

2) The line "tent-Type: text/html; charset=ISO-8859-1" is missing the
first 3 characters "Con" and the line is in the wrong place. It
should
be a few lines further down.

3) There should be a blank line before the line
--------------090503040401040505040604
The first blank line in a message ends the header and starts the
body.

My suspicion would be that the PC Tools Anti-virus is causing the
problem due to the location of the error. Some stuff got lost in the
process of the PCTools data being inserted (the multipart/mixed so
that
it can add the Virus scan attachment note at the end). The question
is
why only some messages get corrupted. It could be that something
about
the message is confusing it. Perhaps that the message doesn't
already
have the "Content-Type: multipart/alternative;" which is common with
HTML messages (they have both a plain text and HTML versions). But
having just the HTML is perfectly legal. The problem message itself
was
not terribly large (about 36 KB) and had no attachments.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Michael Santovec" wrote in message
...
Look at the Message Source (Ctrl-F3) for the message. Do you see
the
missing message text? If so, there may be something wrong with the
message format. Possible your anti-virus is corrupting some MIME
headers.

If you would like, you may send me one of the problem messages and
I'll take a look at it. It's best if you zip the message so that I
get an exact copy of it. To do that, do a File, Save As to an EML
file of a problem message. Then Right click the saved EML file and
select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip
file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include
the
headers.

e-mail:

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Dan Cullen" wrote in message
...
Have XP Home Professional Office. Most email is received fine,
but
some have
started to open as a blank page. The only thing on the page is
the
PC Tools
virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on
attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I
installed
CA
Security for protection as it came free with Road Runner
(Time/Warner)
broadband connection that I have used for years. I also added PC
Tools 1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white
page
with
the PC Tools message at the bottom. The email that comes through
fine has
the same PC Tools message. Soome could be a friend that messed up
on
sending
mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

--
Dan24

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