Have XP Home Professional Office. Most email is received fine, but some have
started to open as a blank page. The only thing on the page is the PC Tools
virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools 1.5
and Spybot. I've uninstalled the last two programs, but nothing changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page with
the PC Tools message at the bottom. The email that comes through fine has
the same PC Tools message. Soome could be a friend that messed up on sending
mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

--
Dan24

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've gotten CA Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides no
additional protection, it's related to your problem, and even Symantec says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but some
have started to open as a blank page. The only thing on the page is the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page with
the PC Tools message at the bottom. The email that comes through fine has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

1 I'm using Outlook Express

2 My subscription to Symantec NAV expired in February and I did not renew
it. That's when I switched to CA Security since it's free. Do I need to
renew my subscription to Symantec NAV first or did I misuderstand. I was
hoping to avoid the expense of resubscribing to NAV.

You said,
" Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments... keep Auto-Protect enabled and run LiveUpdate regularly.

Just wanted to check before I disenable anything.
--
Dan24


"PA Bear [MS MVP]" wrote:

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've gotten CA Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides no
additional protection, it's related to your problem, and even Symantec says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but some
have started to open as a blank page. The only thing on the page is the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page with
the PC Tools message at the bottom. The email that comes through fine has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

The tool mentioned by Robear,
http://service1.symantec.com/SUPPORT...05033108162039 ,
is for totally removing Norton. Norton's regular uninstall does not finish
the job. Somewhere they give an excuse for this intentional behavior.

"Dan Cullen" wrote in message
...
1 I'm using Outlook Express

2 My subscription to Symantec NAV expired in February and I did not renew
it. That's when I switched to CA Security since it's free. Do I need to
renew my subscription to Symantec NAV first or did I misuderstand. I was
hoping to avoid the expense of resubscribing to NAV.

You said,
" Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments... keep Auto-Protect enabled and run LiveUpdate
regularly.

Just wanted to check before I disenable anything.
--
Dan24


"PA Bear [MS MVP]" wrote:

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it
to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g.,
browsing; reading email; chatting) until you've gotten CA Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and
LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides
no
additional protection, it's related to your problem, and even Symantec
says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.

Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but
some
have started to open as a blank page. The only thing on the page is
the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Look at the Message Source (Ctrl-F3) for the message. Do you see the
missing message text? If so, there may be something wrong with the
message format. Possible your anti-virus is corrupting some MIME
headers.

If you would like, you may send me one of the problem messages and I'll
take a look at it. It's best if you zip the message so that I get an
exact copy of it. To do that, do a File, Save As to an EML file of a
problem message. Then Right click the saved EML file and select Send
To, Compressed (zipped) folder. Then e-mail me the resulting ZIP file.
Alternately, you can do a Message, Forward As Attachment of a problem
message. This is not as good as the zip file since the headers can be
modified in transit which may obscure the problem. A simple Forward is
worthless since it does not include the headers.

e-mail:

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Dan Cullen" wrote in message
...
Have XP Home Professional Office. Most email is received fine, but
some have
started to open as a blank page. The only thing on the page is the PC
Tools
virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC
Tools 1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending
mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

--
Dan24

You misunderstood. You need to uninstall all Norton-related applications
and then run the Removal Tool to rid the machine of all Norton crapware.
(See this discussion: http://windowssecrets.com/comp/080207#story1). Ignore
the sections on the Norton Removal Tool page about having your Product ID
and reinstalling the application.

Furthermore, the presence of the Norton leftovers *may* have compromised
your original install of CA [Internet] Security, so I'm having you uninstall
before doing the Norton-related steps and then reinstall it.

The information pertaining NAV Auto-Protect applies to similar real-time
protection in all anti-virus applications, not just NAV.
--
~PA Bear


Dan Cullen wrote:
1 I'm using Outlook Express

2 My subscription to Symantec NAV expired in February and I did not renew
it. That's when I switched to CA Security since it's free. Do I need to
renew my subscription to Symantec NAV first or did I misuderstand. I was
hoping to avoid the expense of resubscribing to NAV.

You said,
" Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments... keep Auto-Protect enabled and run LiveUpdate
regularly.

Just wanted to check before I disenable anything.

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it
to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) until you've gotten CA Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and
LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides
no
additional protection, it's related to your problem, and even Symantec
says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but some
have started to open as a blank page. The only thing on the page is the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

Thanks for the help. I used the Norton removal tool and it took most of the
day to get CA Security back up. They email the download link and it takes a
while. Have to wait to see if the email has any more problems.

I now have the Windows firewall disaabled and the CA Security firewall on.
Also, I disabled the CA Security email scan and ran a virus check with no
problems. Though the yellow warning triangle (Attention Needed) lit up
beside the AntiVirus segment as soon as I turned the email scan off.

This makes two times you have helped me out. Assuming you are the one and
only Pa Bear on this site. Had trouble with a small IE screen, but the IE
Maximizer download you recommended has worked fine.

You've been a great deal of help again.
--
Dan24


"PA Bear [MS MVP]" wrote:

You misunderstood. You need to uninstall all Norton-related applications
and then run the Removal Tool to rid the machine of all Norton crapware.
(See this discussion: http://windowssecrets.com/comp/080207#story1). Ignore
the sections on the Norton Removal Tool page about having your Product ID
and reinstalling the application.

Furthermore, the presence of the Norton leftovers *may* have compromised
your original install of CA [Internet] Security, so I'm having you uninstall
before doing the Norton-related steps and then reinstall it.

The information pertaining NAV Auto-Protect applies to similar real-time
protection in all anti-virus applications, not just NAV.
--
~PA Bear


Dan Cullen wrote:
1 I'm using Outlook Express

2 My subscription to Symantec NAV expired in February and I did not renew
it. That's when I switched to CA Security since it's free. Do I need to
renew my subscription to Symantec NAV first or did I misuderstand. I was
hoping to avoid the expense of resubscribing to NAV.

You said,
" Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments... keep Auto-Protect enabled and run LiveUpdate
regularly.

Just wanted to check before I disenable anything.

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it
to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) until you've gotten CA Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and
LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides
no
additional protection, it's related to your problem, and even Symantec
says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but some
have started to open as a blank page. The only thing on the page is the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

YW, Dan, and thanks again for your valuable feedback. It really does make a
difference!

Tip: Save that download link and Product or User ID for CA Internet Security
in case you ever need to reinstall it again.

PS: If you like what you see here, check out AumHa Forums: http://aumha.net.
(Much better signal to noise ratio overall than the newsgroups.)

The one & only...
--
~PA Bear


Dan Cullen wrote:
Thanks for the help. I used the Norton removal tool and it took most of
the
day to get CA Security back up. They email the download link and it takes
a
while. Have to wait to see if the email has any more problems.

I now have the Windows firewall disaabled and the CA Security firewall on.
Also, I disabled the CA Security email scan and ran a virus check with no
problems. Though the yellow warning triangle (Attention Needed) lit up
beside the AntiVirus segment as soon as I turned the email scan off.

This makes two times you have helped me out. Assuming you are the one and
only Pa Bear on this site. Had trouble with a small IE screen, but the IE
Maximizer download you recommended has worked fine.

You've been a great deal of help again.

You misunderstood. You need to uninstall all Norton-related applications
and then run the Removal Tool to rid the machine of all Norton crapware.
(See this discussion: http://windowssecrets.com/comp/080207#story1).
Ignore the sections on the Norton Removal Tool page about having your
Product ID and reinstalling the application.

Furthermore, the presence of the Norton leftovers *may* have compromised
your original install of CA [Internet] Security, so I'm having you
uninstall before doing the Norton-related steps and then reinstall it.

The information pertaining NAV Auto-Protect applies to similar real-time
protection in all anti-virus applications, not just NAV.
--
~PA Bear


Dan Cullen wrote:
1 I'm using Outlook Express

2 My subscription to Symantec NAV expired in February and I did not
renew
it. That's when I switched to CA Security since it's free. Do I need
to
renew my subscription to Symantec NAV first or did I misuderstand. I
was
hoping to avoid the expense of resubscribing to NAV.

You said,
" Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments... keep Auto-Protect enabled and run LiveUpdate
regularly.

Just wanted to check before I disenable anything.

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it
to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) until you've gotten CA
Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and
LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides
no
additional protection, it's related to your problem, and even Symantec
says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus
Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum
protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
you
have the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but
some
have started to open as a blank page. The only thing on the page is
the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC
Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

For those following this thread, I did receive a sample message from
Dan. And as suspected, the message headers where corrupted. Possibly
by the PC Tools Anti-virus.

Presumably, the original message left the sender with the headers:

MIME-Version: 1.0
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

This arrived in OE as

MIME-Version: 1.0
tent-Type: text/html; charset=ISO-8859-1
Content-Type: multipart/mixed;
boundary="------------090503040401040505040604"
--------------090503040401040505040604
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

But should have arrived as

MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="------------090503040401040505040604"

--------------090503040401040505040604
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199


1) The line "MIME-Version: 1.0" ended with just a carriage-return when
it should end with a carriage-return and line-feed combination.

2) The line "tent-Type: text/html; charset=ISO-8859-1" is missing the
first 3 characters "Con" and the line is in the wrong place. It should
be a few lines further down.

3) There should be a blank line before the line
--------------090503040401040505040604
The first blank line in a message ends the header and starts the body.

My suspicion would be that the PC Tools Anti-virus is causing the
problem due to the location of the error. Some stuff got lost in the
process of the PCTools data being inserted (the multipart/mixed so that
it can add the Virus scan attachment note at the end). The question is
why only some messages get corrupted. It could be that something about
the message is confusing it. Perhaps that the message doesn't already
have the "Content-Type: multipart/alternative;" which is common with
HTML messages (they have both a plain text and HTML versions). But
having just the HTML is perfectly legal. The problem message itself was
not terribly large (about 36 KB) and had no attachments.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Michael Santovec" wrote in message
...
Look at the Message Source (Ctrl-F3) for the message. Do you see the
missing message text? If so, there may be something wrong with the
message format. Possible your anti-virus is corrupting some MIME
headers.

If you would like, you may send me one of the problem messages and
I'll take a look at it. It's best if you zip the message so that I
get an exact copy of it. To do that, do a File, Save As to an EML
file of a problem message. Then Right click the saved EML file and
select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.

e-mail:

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Dan Cullen" wrote in message
...
Have XP Home Professional Office. Most email is received fine, but
some have
started to open as a blank page. The only thing on the page is the
PC Tools
virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on
attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed
CA
Security for protection as it came free with Road Runner
(Time/Warner)
broadband connection that I have used for years. I also added PC
Tools 1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through
fine has
the same PC Tools message. Soome could be a friend that messed up on
sending
mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

--
Dan24

Im very pleased that you could return my email so that I could read it. I
agree with you that PC Tools likely corrupted the mail or there would have
been thousands of people that got a corrupted file in their email from a site
like CNET download.com. My computer appears to be working fine with the
newly installed CA Security, so I will leave PC Tools off and see if the CA
Security is enough. .

If I do need to reinstall CA Security I will be sure to custom install it
and disconnect the email scan before installing it. Yesterday I disconnected
the email scan as soon as I installed CA Security.

I do not recognize the headers either.

Thanks
--
Dan24


"Michael Santovec" wrote:

For those following this thread, I did receive a sample message from
Dan. And as suspected, the message headers where corrupted. Possibly
by the PC Tools Anti-virus.

Presumably, the original message left the sender with the headers:

MIME-Version: 1.0
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

This arrived in OE as

MIME-Version: 1.0
tent-Type: text/html; charset=ISO-8859-1
Content-Type: multipart/mixed;
boundary="------------090503040401040505040604"
--------------090503040401040505040604
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199

But should have arrived as

MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="------------090503040401040505040604"

--------------090503040401040505040604
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
X-sbi: nemoe-nl
X-NemoeTrack: 3009199


1) The line "MIME-Version: 1.0" ended with just a carriage-return when
it should end with a carriage-return and line-feed combination.

2) The line "tent-Type: text/html; charset=ISO-8859-1" is missing the
first 3 characters "Con" and the line is in the wrong place. It should
be a few lines further down.

3) There should be a blank line before the line
--------------090503040401040505040604
The first blank line in a message ends the header and starts the body.

My suspicion would be that the PC Tools Anti-virus is causing the
problem due to the location of the error. Some stuff got lost in the
process of the PCTools data being inserted (the multipart/mixed so that
it can add the Virus scan attachment note at the end). The question is
why only some messages get corrupted. It could be that something about
the message is confusing it. Perhaps that the message doesn't already
have the "Content-Type: multipart/alternative;" which is common with
HTML messages (they have both a plain text and HTML versions). But
having just the HTML is perfectly legal. The problem message itself was
not terribly large (about 36 KB) and had no attachments.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Michael Santovec" wrote in message
...
Look at the Message Source (Ctrl-F3) for the message. Do you see the
missing message text? If so, there may be something wrong with the
message format. Possible your anti-virus is corrupting some MIME
headers.

If you would like, you may send me one of the problem messages and
I'll take a look at it. It's best if you zip the message so that I
get an exact copy of it. To do that, do a File, Save As to an EML
file of a problem message. Then Right click the saved EML file and
select Send To, Compressed (zipped) folder. Then e-mail me the
resulting ZIP file. Alternately, you can do a Message, Forward As
Attachment of a problem message. This is not as good as the zip file
since the headers can be modified in transit which may obscure the
problem. A simple Forward is worthless since it does not include the
headers.

e-mail:

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Dan Cullen" wrote in message
...
Have XP Home Professional Office. Most email is received fine, but
some have
started to open as a blank page. The only thing on the page is the
PC Tools
virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on
attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed
CA
Security for protection as it came free with Road Runner
(Time/Warner)
broadband connection that I have used for years. I also added PC
Tools 1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through
fine has
the same PC Tools message. Soome could be a friend that messed up on
sending
mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.

--
Dan24