I am using outlook express with XP ie6, but when I receive a mail which has
an attachment (in this case an MS Excel spreadsheet) I can't see it anywhere
on the mail - normally I would have a paperclip symbol on the right hand
side of my header bar to indicate documents attached. I know the attachment
is there somewhere due to the size of the mail. This has only recently
started happening - can you help please.
Thanks
Robert

Ctrl+F3 on the message header will reveal the message source. If there is an
attachment, you will see a lot of encoding. Confirm that first.

What happens if you send yourself a message with an attachment? Try various
types.

Check that the sender is /not/ using Outlook's RTF formatting. Outlook
Express cannot understand that format.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Robert" wrote in message
...
I am using outlook express with XP ie6, but when I receive a mail which has
an attachment (in this case an MS Excel spreadsheet) I can't see it
anywhere on the mail - normally I would have a paperclip symbol on the
right hand side of my header bar to indicate documents attached. I know
the attachment is there somewhere due to the size of the mail. This has
only recently started happening - can you help please.
Thanks
Robert

"Robert" wrote in message
...
I am using outlook express with XP ie6, but when I receive a mail which has
an attachment (in this case an MS Excel spreadsheet) I can't see it
anywhere on the mail - normally I would have a paperclip symbol on the
right hand side of my header bar to indicate documents attached. I know
the attachment is there somewhere due to the size of the mail. This has
only recently started happening - can you help please.
Thanks
Robert


If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

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