Outlook Express was working fine for a time, but now have a problem and
I need help to fix it.

the symptoms are that I have a number of user accounts, but it is locked
in one user account only.

Also after launching it, it opens with 'Local Folders' window open, but
all of the screen is in light grey, meaning nothing is active. This
means I cannot change to another user, or use any of the menus.

It sometimes starts in an 'Off line' mode but also sometimes says it is
on line. When it does start in an on line mode, it has another window
open which allows me to make another folder, but it still receives no
mail, or make the window active, even after making another folder.

As the file menu is inoperative, as stated, as is the Window bar I
cannot minimise the screen or close the application down. To do this I
have to use 'Task Manager', and use the 'End Task' option.

Using this gives the error message that this programme is not
responding, and asks if I wish to close now.

Prier to ending the task, Task Manager states that the programme is
running.
Any help would be most kind.

Again thanks in advance for any help you can offer.

Vaughn

"Vaugh" wrote in message
...
Outlook Express was working fine for a time, but now have a problem and I
need help to fix it.

the symptoms are that I have a number of user accounts, but it is locked
in one user account only.

Also after launching it, it opens with 'Local Folders' window open, but
all of the screen is in light grey, meaning nothing is active. This
means I cannot change to another user, or use any of the menus.

It sometimes starts in an 'Off line' mode but also sometimes says it is
on line. When it does start in an on line mode, it has another window
open which allows me to make another folder, but it still receives no
mail, or make the window active, even after making another folder.

As the file menu is inoperative, as stated, as is the Window bar I
cannot minimise the screen or close the application down. To do this I
have to use 'Task Manager', and use the 'End Task' option.

Using this gives the error message that this programme is not
responding, and asks if I wish to close now.

Prier to ending the task, Task Manager states that the programme is
running.
Any help would be most kind.

Again thanks in advance for any help you can offer.

Vaughn


Well, lets start with the first question:
Are you locked iinto one Windows User Account or one OE Identity or one mail
account in OE??


--
Frank Saunders