I have tried the two previously posted replies as to how to try and fix this
with no success.
I have checked the registry item and there is no problem there.
I have created a new Identity and even the new identity does not show
Accounts.
Could this be down to a bad SP3 update?
Any help would be appreciated.

Have you done the following?

No Accounts in Tools drop-down box:

Go to StartRunType: regedit. Locate this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express

On the right-hand side of the page, double click: *No modify accts* value.
{If this value does not exist, on the Edit menu, click DWORD Value. Type: No
modify accts, and press Enter to save the name}.

Change the setting of this value from 1 to 0, click OK.

That should put it back in the drop-down box.

If you have any problems with those instructions, this is a direct registry
modification download that will also put it back:
http://www.kellys-korner-xp.com/regs...modifyundo.reg

And:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169



With only a small number of people downloading SP3 so far, there are not
many OE bugs reported and this is the first about this problem in relation
to SP3.

All I can suggest is to do the following and make sure that Accounts is
visible when SP3 is removed.

If SP3 was downloaded with an anti-virus, or anti-spyware, program running,
you may have a bad installation.

From: http://technet.microsoft.com/en-us/w.../cc164204.aspx

* If the configuration of your antivirus software prevents certain system
files from being changed, SP3 installation might fail. Try temporarily
disabling your antivirus software. You can usually do this by right-clicking
your antivirus program icon (which typically appears in the bottom
right-hand corner of the computer screen) and clicking Disable.

* If you disable your antivirus software before you install the service
pack, be sure that you are aware of the risks involved, and be sure to
enable it after the service pack is installed.

Remove SP3 via Add/Remove Programs, reboot and download and install it
again. Before you do, turn off your anti-virus and any anti-spyware programs
such as Windows Defender. If you use a third party firewall, disable it and
turn on the Windows Firewall in the Control Panel for the installation. Once
SP3 is in and working, you can enable the third party firewall and turn of
the Windows Firewall. Do not keep both running.

Steps to take before you install Windows XP Service Pack 3:
http://support.microsoft.com:80/kb/950717
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"suki750" wrote in message
...
I have tried the two previously posted replies as to how to try and fix
this
with no success.
I have checked the registry item and there is no problem there.
I have created a new Identity and even the new identity does not show
Accounts.
Could this be down to a bad SP3 update?
Any help would be appreciated.

As previously stated I had tried the first two option which did not work.
Thankfully the uninstall and reinstall of SP3 did work after stopping my
anti-virus program while updating.
Maybe there should be a notice telling people to disable these kind of
services when updating as it would have saved a lot of trouble?

Thank you for taking the time to respond and help me solve this problem.

Brian

"Bruce Hagen" wrote:

Have you done the following?

No Accounts in Tools drop-down box:

Go to StartRunType: regedit. Locate this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express

On the right-hand side of the page, double click: *No modify accts* value.
{If this value does not exist, on the Edit menu, click DWORD Value. Type: No
modify accts, and press Enter to save the name}.

Change the setting of this value from 1 to 0, click OK.

That should put it back in the drop-down box.

If you have any problems with those instructions, this is a direct registry
modification download that will also put it back:
http://www.kellys-korner-xp.com/regs...modifyundo.reg

And:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169



With only a small number of people downloading SP3 so far, there are not
many OE bugs reported and this is the first about this problem in relation
to SP3.

All I can suggest is to do the following and make sure that Accounts is
visible when SP3 is removed.

If SP3 was downloaded with an anti-virus, or anti-spyware, program running,
you may have a bad installation.

From: http://technet.microsoft.com/en-us/w.../cc164204.aspx

* If the configuration of your antivirus software prevents certain system
files from being changed, SP3 installation might fail. Try temporarily
disabling your antivirus software. You can usually do this by right-clicking
your antivirus program icon (which typically appears in the bottom
right-hand corner of the computer screen) and clicking Disable.

* If you disable your antivirus software before you install the service
pack, be sure that you are aware of the risks involved, and be sure to
enable it after the service pack is installed.

Remove SP3 via Add/Remove Programs, reboot and download and install it
again. Before you do, turn off your anti-virus and any anti-spyware programs
such as Windows Defender. If you use a third party firewall, disable it and
turn on the Windows Firewall in the Control Panel for the installation. Once
SP3 is in and working, you can enable the third party firewall and turn of
the Windows Firewall. Do not keep both running.

Steps to take before you install Windows XP Service Pack 3:
http://support.microsoft.com:80/kb/950717
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"suki750" wrote in message
...
I have tried the two previously posted replies as to how to try and fix
this
with no success.
I have checked the registry item and there is no problem there.
I have created a new Identity and even the new identity does not show
Accounts.
Could this be down to a bad SP3 update?
Any help would be appreciated.

You're welcome. You did say you tried the first two options, but didn't cite
what those options were.

MS always has release notes for new programs and service packs, but you have
to search for them. (Such as what I included in my reply).

Steps to take before you install Windows XP Service Pack 3:
http://support.microsoft.com:80/kb/950717

Note that when you install /any/ program or update on a computer, you should
do so with your AV program off to insure a clean install. Perhaps MS thinks
people should already know this? I can't answer.

Glad it is working for you now though.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"suki750" wrote in message
...
As previously stated I had tried the first two option which did not work.
Thankfully the uninstall and reinstall of SP3 did work after stopping my
anti-virus program while updating.
Maybe there should be a notice telling people to disable these kind of
services when updating as it would have saved a lot of trouble?

Thank you for taking the time to respond and help me solve this problem.

Brian

"Bruce Hagen" wrote:

Have you done the following?

No Accounts in Tools drop-down box:

Go to StartRunType: regedit. Locate this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express

On the right-hand side of the page, double click: *No modify accts*
value.
{If this value does not exist, on the Edit menu, click DWORD Value. Type:
No
modify accts, and press Enter to save the name}.

Change the setting of this value from 1 to 0, click OK.

That should put it back in the drop-down box.

If you have any problems with those instructions, this is a direct
registry
modification download that will also put it back:
http://www.kellys-korner-xp.com/regs...modifyundo.reg

And:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169



With only a small number of people downloading SP3 so far, there are not
many OE bugs reported and this is the first about this problem in
relation
to SP3.

All I can suggest is to do the following and make sure that Accounts is
visible when SP3 is removed.

If SP3 was downloaded with an anti-virus, or anti-spyware, program
running,
you may have a bad installation.

From: http://technet.microsoft.com/en-us/w.../cc164204.aspx

* If the configuration of your antivirus software prevents certain system
files from being changed, SP3 installation might fail. Try temporarily
disabling your antivirus software. You can usually do this by
right-clicking
your antivirus program icon (which typically appears in the bottom
right-hand corner of the computer screen) and clicking Disable.

* If you disable your antivirus software before you install the service
pack, be sure that you are aware of the risks involved, and be sure to
enable it after the service pack is installed.

Remove SP3 via Add/Remove Programs, reboot and download and install it
again. Before you do, turn off your anti-virus and any anti-spyware
programs
such as Windows Defender. If you use a third party firewall, disable it
and
turn on the Windows Firewall in the Control Panel for the installation.
Once
SP3 is in and working, you can enable the third party firewall and turn
of
the Windows Firewall. Do not keep both running.

Steps to take before you install Windows XP Service Pack 3:
http://support.microsoft.com:80/kb/950717
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"suki750" wrote in message
...
I have tried the two previously posted replies as to how to try and fix
this
with no success.
I have checked the registry item and there is no problem there.
I have created a new Identity and even the new identity does not show
Accounts.
Could this be down to a bad SP3 update?
Any help would be appreciated.

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

suki750 wrote:
As previously stated I had tried the first two option which did not work.
Thankfully the uninstall and reinstall of SP3 did work after stopping my
anti-virus program while updating.
Maybe there should be a notice telling people to disable these kind of
services when updating as it would have saved a lot of trouble?

Thank you for taking the time to respond and help me solve this problem.

Brian

"Bruce Hagen" wrote:

Have you done the following?

No Accounts in Tools drop-down box:

Go to StartRunType: regedit. Locate this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express

On the right-hand side of the page, double click: *No modify accts*
value.
{If this value does not exist, on the Edit menu, click DWORD Value. Type:
No modify accts, and press Enter to save the name}.

Change the setting of this value from 1 to 0, click OK.

That should put it back in the drop-down box.

If you have any problems with those instructions, this is a direct
registry
modification download that will also put it back:
http://www.kellys-korner-xp.com/regs...modifyundo.reg

And:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169



With only a small number of people downloading SP3 so far, there are not
many OE bugs reported and this is the first about this problem in
relation
to SP3.

All I can suggest is to do the following and make sure that Accounts is
visible when SP3 is removed.

If SP3 was downloaded with an anti-virus, or anti-spyware, program
running,
you may have a bad installation.

From: http://technet.microsoft.com/en-us/w.../cc164204.aspx

* If the configuration of your antivirus software prevents certain system
files from being changed, SP3 installation might fail. Try temporarily
disabling your antivirus software. You can usually do this by
right-clicking your antivirus program icon (which typically appears in
the
bottom right-hand corner of the computer screen) and clicking Disable.

* If you disable your antivirus software before you install the service
pack, be sure that you are aware of the risks involved, and be sure to
enable it after the service pack is installed.

Remove SP3 via Add/Remove Programs, reboot and download and install it
again. Before you do, turn off your anti-virus and any anti-spyware
programs such as Windows Defender. If you use a third party firewall,
disable it and turn on the Windows Firewall in the Control Panel for the
installation. Once SP3 is in and working, you can enable the third party
firewall and turn of the Windows Firewall. Do not keep both running.

Steps to take before you install Windows XP Service Pack 3:
http://support.microsoft.com:80/kb/950717
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"suki750" wrote in message
...
I have tried the two previously posted replies as to how to try and fix
this
with no success.
I have checked the registry item and there is no problem there.
I have created a new Identity and even the new identity does not show
Accounts.
Could this be down to a bad SP3 update?
Any help would be appreciated.