Hi --

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely intact
in Outlook Express. (The copies that remain at the gmail website don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail POP
settings exactly the same as mine. Despite that, each of the test messages
that I have sent her, (and they are very elementary, a background midi,
colored border, colored background, colored text) arrives in my friend's
Outlook Express Inbox almost completely stripped of code. She can see an
inserted graphic but not aligned as it was placed, no background color, no
marquees, etc. When I look for the source code in one of her replies to me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.

Outlook Express never modifies an incoming message. If HTML code is
missing that you sent, it happened before it got to OE.

Did you have her look at the Message Source (Ctrl-F3)? If she is just
looking at the rendered message, it could be that she has set Tools,
Options Read, Read All Messages in plain text.

Are you certain that she is using Outlook Express and not Office
Outlook? If uncertain, look at the Message Source for one of the
messages from her for the X-mailer or User-agent header. Some older
versions of Outlook have limited HTML support.

When I look at Gmail web site, HTML is rendered in messages. Linked
images are not automatically displayed, but there is an option to do
that at the top of the message. Gmail might not render everything you
can do in stationery, but should render the basic stuff.

If the above issues don't apply, it could be some security program on
her PC that is filtering out the HTML.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website
don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail
POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background
midi,
colored border, colored background, colored text) arrives in my
friend's
Outlook Express Inbox almost completely stripped of code. She can see
an
inserted graphic but not aligned as it was placed, no background
color, no
marquees, etc. When I look for the source code in one of her replies
to me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.

Thanks, Michael. I did check all those things.

She is using a newer version of Outlook Express as her computer is less than
a year old.
She is seeing HTML to the extent that there is a picture inside the message.
Her anti-virus is Avast, same as mine.

So the mystery continues.

Zan


"Michael Santovec" wrote in message
...
Outlook Express never modifies an incoming message. If HTML code is
missing that you sent, it happened before it got to OE.

Did you have her look at the Message Source (Ctrl-F3)? If she is just
looking at the rendered message, it could be that she has set Tools,
Options Read, Read All Messages in plain text.

Are you certain that she is using Outlook Express and not Office Outlook?
If uncertain, look at the Message Source for one of the messages from her
for the X-mailer or User-agent header. Some older versions of Outlook
have limited HTML support.

When I look at Gmail web site, HTML is rendered in messages. Linked
images are not automatically displayed, but there is an option to do that
at the top of the message. Gmail might not render everything you can do
in stationery, but should render the basic stuff.

If the above issues don't apply, it could be some security program on her
PC that is filtering out the HTML.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background midi,
colored border, colored background, colored text) arrives in my friend's
Outlook Express Inbox almost completely stripped of code. She can see an
inserted graphic but not aligned as it was placed, no background color,
no
marquees, etc. When I look for the source code in one of her replies to
me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.

If she is using Windows Vista (which many but not all newer PCs come
with), then she won't have Outlook Express. With Vista, she might be
using Windows Mail (WM) which is the replacement for Outlook Express
there. But WM is similar to OE in it's handling of HTML.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"tempgal" wrote in message
...
Thanks, Michael. I did check all those things.

She is using a newer version of Outlook Express as her computer is
less than a year old.
She is seeing HTML to the extent that there is a picture inside the
message.
Her anti-virus is Avast, same as mine.

So the mystery continues.

Zan


"Michael Santovec" wrote in message
...
Outlook Express never modifies an incoming message. If HTML code is
missing that you sent, it happened before it got to OE.

Did you have her look at the Message Source (Ctrl-F3)? If she is
just looking at the rendered message, it could be that she has set
Tools, Options Read, Read All Messages in plain text.

Are you certain that she is using Outlook Express and not Office
Outlook? If uncertain, look at the Message Source for one of the
messages from her for the X-mailer or User-agent header. Some older
versions of Outlook have limited HTML support.

When I look at Gmail web site, HTML is rendered in messages. Linked
images are not automatically displayed, but there is an option to do
that at the top of the message. Gmail might not render everything
you can do in stationery, but should render the basic stuff.

If the above issues don't apply, it could be some security program on
her PC that is filtering out the HTML.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem
but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website
don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail
POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background
midi,
colored border, colored background, colored text) arrives in my
friend's
Outlook Express Inbox almost completely stripped of code. She can
see an
inserted graphic but not aligned as it was placed, no background
color, no
marquees, etc. When I look for the source code in one of her
replies to me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.

"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background midi,
colored border, colored background, colored text) arrives in my friend's
Outlook Express Inbox almost completely stripped of code. She can see an
inserted graphic but not aligned as it was placed, no background color, no
marquees, etc. When I look for the source code in one of her replies to
me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.



Tools | Options | Read
Uncheck "Read all messages in Plain Text"

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Thanks, Frank, but it's not that. Some of the images are present and some
of the code. Stripped out is the image alignment specification, the body
background color, and anything put into the style tag, such as border
colors.

I found out that she did a "typical" install of Avast anti-virus, which
includes Internet Mail, Outlook and Exchange email scanning, and I'm
wondering if that is the culprit, even though her email client is Outlook
Express.

Zan
____________________

"Frank Saunders MS-MVP IE,OE/WM" wrote in message
...
"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background midi,
colored border, colored background, colored text) arrives in my friend's
Outlook Express Inbox almost completely stripped of code. She can see an
inserted graphic but not aligned as it was placed, no background color,
no
marquees, etc. When I look for the source code in one of her replies to
me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.



Tools | Options | Read
Uncheck "Read all messages in Plain Text"

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Email scanning should be turned off in any anti-virus. You may have to
uninstall it and then do a custom install

"tempgal" wrote in message
...
Thanks, Frank, but it's not that. Some of the images are present and some
of the code. Stripped out is the image alignment specification, the body
background color, and anything put into the style tag, such as border
colors.

I found out that she did a "typical" install of Avast anti-virus, which
includes Internet Mail, Outlook and Exchange email scanning, and I'm
wondering if that is the culprit, even though her email client is Outlook
Express.

"Frank Saunders MS-MVP IE,OE/WM" wrote in message
...
"tempgal" wrote in message
...

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background midi,
colored border, colored background, colored text) arrives in my friend's
Outlook Express Inbox almost completely stripped of code. She can see
an
inserted graphic but not aligned as it was placed, no background color,
no
marquees, etc. When I look for the source code in one of her replies to
me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Tools | Options | Read
Uncheck "Read all messages in Plain Text"

"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background midi,
colored border, colored background, colored text) arrives in my friend's
Outlook Express Inbox almost completely stripped of code. She can see an
inserted graphic but not aligned as it was placed, no background color, no
marquees, etc. When I look for the source code in one of her replies to
me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.