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#1
October 9th 08, 05:46 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
Hi I am having this problem for the last week. OE6 shuts down
after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem 
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#2
October 9th 08, 05:54 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
What other posting? What error message? Is this always the same attachment?
Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#3
October 10th 08, 03:38 AM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
It would appear that the OP is attempting a "Me, too!" reply to
http://groups.google.com/group/micro...10f76e3a131d1c Bruce Hagen wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#4
October 10th 08, 09:28 AM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512
ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#5
October 10th 08, 03:50 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
Delete your TIFs and if that doesn't help, try getting rid of Norton. It has
never played well with OE. For IE6: Clear the Temporary Internet Files: In IE | Tools | Internet Options | Delete Files button. And check the box to Delete Offline content. For IE7: Tools | Internet Options | General Tab | Browsing History | Delete Temporary Internet Files. Download and run the Norton Removal Tool: http://service1.symantec.com/SUPPORT...05033108162039 Symantec uninstaller may not finish the job: http://windowssecrets.com/comp/080207#story1 I would suggest either Avast, (freeware), or NOD32, (not free). In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#6
October 10th 08, 08:09 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It doesn't
matter if I'm opening an attachment or saving an attachment to disk.... every 2nd time causes OE6 to crash. Any type of 2nd attacment causes a crash, Word, Excel, ppt, pdf, jpg, you name the file type. "Bruce Hagen" wrote: Delete your TIFs and if that doesn't help, try getting rid of Norton. It has never played well with OE. For IE6: Clear the Temporary Internet Files: In IE | Tools | Internet Options | Delete Files button. And check the box to Delete Offline content. For IE7: Tools | Internet Options | General Tab | Browsing History | Delete Temporary Internet Files. Download and run the Norton Removal Tool: http://service1.symantec.com/SUPPORT...05033108162039 Symantec uninstaller may not finish the job: http://windowssecrets.com/comp/080207#story1 I would suggest either Avast, (freeware), or NOD32, (not free). In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#7
October 10th 08, 08:15 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
Hi All,
I contacted Norton about the problem, they uninstalled the version that I had and installed the 2009 version. This solved the problem. I would recommend anyone with this problem to contact Norton support on their live chat about it. I found them very helpfull. "John H" wrote: I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It doesn't matter if I'm opening an attachment or saving an attachment to disk.... every 2nd time causes OE6 to crash. Any type of 2nd attacment causes a crash, Word, Excel, ppt, pdf, jpg, you name the file type. "Bruce Hagen" wrote: Delete your TIFs and if that doesn't help, try getting rid of Norton. It has never played well with OE. For IE6: Clear the Temporary Internet Files: In IE | Tools | Internet Options | Delete Files button. And check the box to Delete Offline content. For IE7: Tools | Internet Options | General Tab | Browsing History | Delete Temporary Internet Files. Download and run the Norton Removal Tool: http://service1.symantec.com/SUPPORT...05033108162039 Symantec uninstaller may not finish the job: http://windowssecrets.com/comp/080207#story1 I would suggest either Avast, (freeware), or NOD32, (not free). In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#8
October 10th 08, 08:30 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
I just unchecked the MS Office Plug In in NAV2008 and that solved the problem.
"Moss" wrote: Hi All, I contacted Norton about the problem, they uninstalled the version that I had and installed the 2009 version. This solved the problem. I would recommend anyone with this problem to contact Norton support on their live chat about it. I found them very helpfull. "John H" wrote: I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It doesn't matter if I'm opening an attachment or saving an attachment to disk.... every 2nd time causes OE6 to crash. Any type of 2nd attacment causes a crash, Word, Excel, ppt, pdf, jpg, you name the file type. "Bruce Hagen" wrote: Delete your TIFs and if that doesn't help, try getting rid of Norton. It has never played well with OE. For IE6: Clear the Temporary Internet Files: In IE | Tools | Internet Options | Delete Files button. And check the box to Delete Offline content. For IE7: Tools | Internet Options | General Tab | Browsing History | Delete Temporary Internet Files. Download and run the Norton Removal Tool: http://service1.symantec.com/SUPPORT...05033108162039 Symantec uninstaller may not finish the job: http://windowssecrets.com/comp/080207#story1 I would suggest either Avast, (freeware), or NOD32, (not free). In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#9
October 10th 08, 08:31 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
What Norton version was causing the problem? (Entire name if you would).
Thank you. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi All, I contacted Norton about the problem, they uninstalled the version that I had and installed the 2009 version. This solved the problem. I would recommend anyone with this problem to contact Norton support on their live chat about it. I found them very helpfull. "John H" wrote: I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It doesn't matter if I'm opening an attachment or saving an attachment to disk.... every 2nd time causes OE6 to crash. Any type of 2nd attacment causes a crash, Word, Excel, ppt, pdf, jpg, you name the file type. "Bruce Hagen" wrote: Delete your TIFs and if that doesn't help, try getting rid of Norton. It has never played well with OE. For IE6: Clear the Temporary Internet Files: In IE | Tools | Internet Options | Delete Files button. And check the box to Delete Offline content. For IE7: Tools | Internet Options | General Tab | Browsing History | Delete Temporary Internet Files. Download and run the Norton Removal Tool: http://service1.symantec.com/SUPPORT...05033108162039 Symantec uninstaller may not finish the job: http://windowssecrets.com/comp/080207#story1 I would suggest either Avast, (freeware), or NOD32, (not free). In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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#10
October 10th 08, 09:09 PM
posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
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OE crashes when I open the 2nd attachment
Norton AntiVirus Version 15.0.0.58 System Builder(366) Copyright (c)
1997-2007 Symantec Corporation ... Actual install disk shows 'Norton AntiVirus 2008' "Bruce Hagen" wrote: What Norton version was causing the problem? (Entire name if you would). Thank you. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi All, I contacted Norton about the problem, they uninstalled the version that I had and installed the 2009 version. This solved the problem. I would recommend anyone with this problem to contact Norton support on their live chat about it. I found them very helpfull. "John H" wrote: I'm having the EXACT same problem. I have OE6 and Norton AV 2008. It doesn't matter if I'm opening an attachment or saving an attachment to disk.... every 2nd time causes OE6 to crash. Any type of 2nd attacment causes a crash, Word, Excel, ppt, pdf, jpg, you name the file type. "Bruce Hagen" wrote: Delete your TIFs and if that doesn't help, try getting rid of Norton. It has never played well with OE. For IE6: Clear the Temporary Internet Files: In IE | Tools | Internet Options | Delete Files button. And check the box to Delete Offline content. For IE7: Tools | Internet Options | General Tab | Browsing History | Delete Temporary Internet Files. Download and run the Norton Removal Tool: http://service1.symantec.com/SUPPORT...05033108162039 Symantec uninstaller may not finish the job: http://windowssecrets.com/comp/080207#story1 I would suggest either Avast, (freeware), or NOD32, (not free). In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange. Avast: http://www.avast.com/eng/download-avast-home.html NOD32: http://www.eset.com/ -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi Bruce the error message is "AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: officeav.dll ModVer: 15.5.0.23 Offset: 000055e1" It occurs when I open the the 2nd email with an attachment, it makes no difference which email it is once there is an attachment with the email or what type of an attachment is it. I opened a word doc on the 1st email now and when I tried to open a JPEG attachment on the 2nd email it OE crashed giving the above message asking whether I want to send the report to microsoft, which I have done a number of times. As i said before this just started happening in the last week. I am running the same Norton antivirus programme at the time. "Bruce Hagen" wrote: What other posting? What error message? Is this always the same attachment? Make sure you are /not/ scanning e-mail in Norton. Please post the error message in its entirety. You can left click on it to highlight and then right click to copy and then paste it into this thread. -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "Moss" wrote in message ... Hi I am having this problem for the last week. OE6 shuts down after i open the 2nd email attachment and gives the eame error code as the other posting. I am running Norton Anti virus and have not added on any other programmes to cause this problen. Has anyone come across a solution for the problem
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