2 days ago when pressing Send/Recieve the e-mails came in but I am none are
now sent. I had installed the Service Pack 3 update and so uninstalled this
back to Service Pack 2 to see if this corrected the problem, it did not ! I
have restored the computer to an earlier date and this has not worked either,
I have reinstalled IE7 this has not worked. I have checked all the e-mail
account details are correct and they work when I use my laptop. The message I
get when I Send/Recieve is,

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C013B

Any help would be greatly appreciated for this none technical person, many
thanks.

Sent Items is corrupt.

Move any messages you want to save out of Deleted Items, Sent Items and the
Inbox to folders that you create and then close OE and delete the dbx files
for those three folders.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the Deleted Items.dbx, Sent Items.dbx and Inbox .dbx
files and delete them. New files will be created automatically when you open
OE.

Compact all folders as described below.

To help prevent this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2 or SP3}.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"petepete24" wrote in message
...
2 days ago when pressing Send/Recieve the e-mails came in but I am none are
now sent. I had installed the Service Pack 3 update and so uninstalled
this
back to Service Pack 2 to see if this corrected the problem, it did not !
I
have restored the computer to an earlier date and this has not worked
either,
I have reinstalled IE7 this has not worked. I have checked all the e-mail
account details are correct and they work when I use my laptop. The
message I
get when I Send/Recieve is,

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C013B

Any help would be greatly appreciated for this none technical person, many
thanks.

1a. Move any messages that you want to keep out of Sent Items and Deleted
Items folders and into other local OE folders you've created for archiving
(saving) such messages.

1b. Move 99% of your messages in your Inbox folder to other local OE
folders, too.

2. Write down the location of your identity's store
(http://www.insideoe.com/files/store.htm#storemain).

3. Close OE.

4. In Windows Explorer, navigate to your store folder, find & delete the
files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.

To avoid such problems in the future, adhere to the following caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

petepete24 wrote:
2 days ago when pressing Send/Recieve the e-mails came in but I am none
are
now sent. I had installed the Service Pack 3 update and so uninstalled
this
back to Service Pack 2 to see if this corrected the problem, it did not !
I
have restored the computer to an earlier date and this has not worked
either, I have reinstalled IE7 this has not worked. I have checked all the
e-mail account details are correct and they work when I use my laptop. The
message I get when I Send/Recieve is,

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C013B

Any help would be greatly appreciated for this none technical person, many
thanks.

Bruce, HUGE THANKS, I have spent all day trying to sort this out and you have
done it for me with a nice and easy explanation and a plan to follow. I
cannot thank you enough. Kindest regards, Peter.

"Bruce Hagen" wrote:

Sent Items is corrupt.

Move any messages you want to save out of Deleted Items, Sent Items and the
Inbox to folders that you create and then close OE and delete the dbx files
for those three folders.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the Deleted Items.dbx, Sent Items.dbx and Inbox .dbx
files and delete them. New files will be created automatically when you open
OE.

Compact all folders as described below.

To help prevent this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2 or SP3}.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"petepete24" wrote in message
...
2 days ago when pressing Send/Recieve the e-mails came in but I am none are
now sent. I had installed the Service Pack 3 update and so uninstalled
this
back to Service Pack 2 to see if this corrected the problem, it did not !
I
have restored the computer to an earlier date and this has not worked
either,
I have reinstalled IE7 this has not worked. I have checked all the e-mail
account details are correct and they work when I use my laptop. The
message I
get when I Send/Recieve is,

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C013B

Any help would be greatly appreciated for this none technical person, many
thanks.

You're welcome & thanks for posting back.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"petepete24" wrote in message
...
Bruce, HUGE THANKS, I have spent all day trying to sort this out and you
have
done it for me with a nice and easy explanation and a plan to follow. I
cannot thank you enough. Kindest regards, Peter.

"Bruce Hagen" wrote:

Sent Items is corrupt.

Move any messages you want to save out of Deleted Items, Sent Items and
the
Inbox to folders that you create and then close OE and delete the dbx
files
for those three folders.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the Deleted Items.dbx, Sent Items.dbx and Inbox .dbx
files and delete them. New files will be created automatically when you
open
OE.

Compact all folders as described below.

To help prevent this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2 or SP3}.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"petepete24" wrote in message
...
2 days ago when pressing Send/Recieve the e-mails came in but I am none
are
now sent. I had installed the Service Pack 3 update and so uninstalled
this
back to Service Pack 2 to see if this corrected the problem, it did not
!
I
have restored the computer to an earlier date and this has not worked
either,
I have reinstalled IE7 this has not worked. I have checked all the
e-mail
account details are correct and they work when I use my laptop. The
message I
get when I Send/Recieve is,

An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL):
No,
Error Number: 0x800C013B

Any help would be greatly appreciated for this none technical person,
many
thanks.