Although my friend's Outlook Express (Windows XP) will eventually send
emails I can't solve a problem. Here is the low down:

Her options are set to check for emails on start-up and to send emails
immediately.

When she writes an email it moves to the outbox and 'connecting' appears.
After 60 seconds the error message appears saying that the server is not
responding. If I click 'cancel' then 'send' immediately the email goes
without any problem. The problem has persisted for over two weeks so I don't
think the ISP mailserver can be at fault.

The fact that the email goes eventually leads me to believe that the server
information and password must be correct.

I deleted the account and created a new one in case it had become corrupted
but it made no difference.

I thought I had solved the problem by removing the tick from the 'Send
immediately' and clicking on 'Send' manually. This appeared to work at first
as the message did go straight away but when I closed OE and restarted it
the problem persisted.

The only other information I can add is that there were no problems sending
emails for 2 years but this has recently started. She uses McAffee as a
virus checker and email scanner.

Any ideas as to the problem would be greatly appreciated.

Noel

Remove McAfee. Reinstall in custom mode and uncheck e-mail scanning when you
see the option. (I would remove McAfee completely if it were my machine).

Canned

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and uncheck e-mail scanning when the option
arises.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption:
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

Why you don't need your anti-virus to scan your email:
http://thundercloud.net/infoave/tuto...ning/index.htm

Turn off email scanning in your antivirus softwa
http://www.oehelp.com/OETips.aspx#3

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email Scanning?

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Noel S Pamfree" wrote in message
...
Although my friend's Outlook Express (Windows XP) will eventually send
emails I can't solve a problem. Here is the low down:

Her options are set to check for emails on start-up and to send emails
immediately.

When she writes an email it moves to the outbox and 'connecting' appears.
After 60 seconds the error message appears saying that the server is not
responding. If I click 'cancel' then 'send' immediately the email goes
without any problem. The problem has persisted for over two weeks so I
don't think the ISP mailserver can be at fault.

The fact that the email goes eventually leads me to believe that the
server information and password must be correct.

I deleted the account and created a new one in case it had become
corrupted but it made no difference.

I thought I had solved the problem by removing the tick from the 'Send
immediately' and clicking on 'Send' manually. This appeared to work at
first as the message did go straight away but when I closed OE and
restarted it the problem persisted.

The only other information I can add is that there were no problems
sending emails for 2 years but this has recently started. She uses McAffee
as a virus checker and email scanner.

Any ideas as to the problem would be greatly appreciated.

Noel

Noel S Pamfree,
In addition to what Bruce has advised, you may also tell your friend, that they
should increase the "time out" setting for that account, on the Advance tab, for
the account's properties window, to at least 2 mins.

--
Add MS to your News Reader: news://msnews.microsoft.com
Rich/rerat
(RRR News) message rule
Previous Text Snipped to Save Bandwidth When Appropriate


"Bruce Hagen" wrote in message
...
Remove McAfee. Reinstall in custom mode and uncheck e-mail scanning when you
see the option. (I would remove McAfee completely if it were my machine).

Canned

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and uncheck e-mail scanning when the option
arises.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption:
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

Why you don't need your anti-virus to scan your email:
http://thundercloud.net/infoave/tuto...ning/index.htm

Turn off email scanning in your antivirus softwa
http://www.oehelp.com/OETips.aspx#3

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email Scanning?

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Noel S Pamfree" wrote in message
...
Although my friend's Outlook Express (Windows XP) will eventually send
emails I can't solve a problem. Here is the low down:

Her options are set to check for emails on start-up and to send emails
immediately.

When she writes an email it moves to the outbox and 'connecting' appears.
After 60 seconds the error message appears saying that the server is not
responding. If I click 'cancel' then 'send' immediately the email goes
without any problem. The problem has persisted for over two weeks so I
don't think the ISP mailserver can be at fault.

The fact that the email goes eventually leads me to believe that the
server information and password must be correct.

I deleted the account and created a new one in case it had become
corrupted but it made no difference.

I thought I had solved the problem by removing the tick from the 'Send
immediately' and clicking on 'Send' manually. This appeared to work at
first as the message did go straight away but when I closed OE and
restarted it the problem persisted.

The only other information I can add is that there were no problems
sending emails for 2 years but this has recently started. She uses McAffee
as a virus checker and email scanner.

Any ideas as to the problem would be greatly appreciated.

Noel

Thank you very much for the help - I will do this.

I actually told her I would not use McAffee but they took the money from her
credit card when the first year was up and as she was on holiday it was too
late to complain!

Cheers,

Noel

"Bruce Hagen" wrote in message
...
Remove McAfee. Reinstall in custom mode and uncheck e-mail scanning when
you see the option. (I would remove McAfee completely if it were my
machine).

Canned

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption:
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

Why you don't need your anti-virus to scan your email:
http://thundercloud.net/infoave/tuto...ning/index.htm

Turn off email scanning in your antivirus softwa
http://www.oehelp.com/OETips.aspx#3

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email
Scanning?

Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Noel S Pamfree" wrote in message
...
Although my friend's Outlook Express (Windows XP) will eventually send
emails I can't solve a problem. Here is the low down:

Her options are set to check for emails on start-up and to send emails
immediately.

When she writes an email it moves to the outbox and 'connecting' appears.
After 60 seconds the error message appears saying that the server is not
responding. If I click 'cancel' then 'send' immediately the email goes
without any problem. The problem has persisted for over two weeks so I
don't think the ISP mailserver can be at fault.

The fact that the email goes eventually leads me to believe that the
server information and password must be correct.

I deleted the account and created a new one in case it had become
corrupted but it made no difference.

I thought I had solved the problem by removing the tick from the 'Send
immediately' and clicking on 'Send' manually. This appeared to work at
first as the message did go straight away but when I closed OE and
restarted it the problem persisted.

The only other information I can add is that there were no problems
sending emails for 2 years but this has recently started. She uses
McAffee as a virus checker and email scanner.

Any ideas as to the problem would be greatly appreciated.

Noel

Complain about what? If she approved automatic renewal when she purchased
the application, McAfee was within its rights to do so.

Noel S Pamfree wrote:
Thank you very much for the help - I will do this.

I actually told her I would not use McAffee but they took the money from
her
credit card when the first year was up and as she was on holiday it was
too
late to complain!

Cheers,

Noel

"Bruce Hagen" wrote in message
...
Remove McAfee. Reinstall in custom mode and uncheck e-mail scanning when
you see the option. (I would remove McAfee completely if it were my
machine).

Canned

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption:
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

Why you don't need your anti-virus to scan your email:
http://thundercloud.net/infoave/tuto...ning/index.htm

Turn off email scanning in your antivirus softwa
http://www.oehelp.com/OETips.aspx#3

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email
Scanning?

Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Noel S Pamfree" wrote in message
...
Although my friend's Outlook Express (Windows XP) will eventually send
emails I can't solve a problem. Here is the low down:

Her options are set to check for emails on start-up and to send emails
immediately.

When she writes an email it moves to the outbox and 'connecting'
appears.
After 60 seconds the error message appears saying that the server is not
responding. If I click 'cancel' then 'send' immediately the email goes
without any problem. The problem has persisted for over two weeks so I
don't think the ISP mailserver can be at fault.

The fact that the email goes eventually leads me to believe that the
server information and password must be correct.

I deleted the account and created a new one in case it had become
corrupted but it made no difference.

I thought I had solved the problem by removing the tick from the 'Send
immediately' and clicking on 'Send' manually. This appeared to work at
first as the message did go straight away but when I closed OE and
restarted it the problem persisted.

The only other information I can add is that there were no problems
sending emails for 2 years but this has recently started. She uses
McAffee as a virus checker and email scanner.

Any ideas as to the problem would be greatly appreciated.

Noel

That doesn't prevent you from uninstalling it.

steve

"Noel S Pamfree" wrote in message
...
Thank you very much for the help - I will do this.

I actually told her I would not use McAffee but they took the money from
her credit card when the first year was up and as she was on holiday it
was too late to complain!

Cheers,

Noel

"Bruce Hagen" wrote in message
...
Remove McAfee. Reinstall in custom mode and uncheck e-mail scanning when
you see the option. (I would remove McAfee completely if it were my
machine).

Canned

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.

Turning off e-mail scanning is safe. See:

Viral Irony: The Most Common Cause of Corruption:
http://www.microsoft.com/windows/IE/...ion.mspx#EOAAC

Why you don't need your anti-virus to scan your email:
http://thundercloud.net/infoave/tuto...ning/index.htm

Turn off email scanning in your antivirus softwa
http://www.oehelp.com/OETips.aspx#3

And this is from Symantec, but applies to all anti-virus programs.

From:
http://snipurl.com/bmf6

Is my computer still protected against viruses if I disable Email
Scanning?

Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email and email attachments. Email Scanning is just another layer on top
of this. To make sure that Auto-Protect is providing the maximum
protection, keep Auto-Protect enabled and run LiveUpdate regularly to
ensure that you have the most recent virus definitions.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Noel S Pamfree" wrote in message
...
Although my friend's Outlook Express (Windows XP) will eventually send
emails I can't solve a problem. Here is the low down:

Her options are set to check for emails on start-up and to send emails
immediately.

When she writes an email it moves to the outbox and 'connecting'
appears. After 60 seconds the error message appears saying that the
server is not responding. If I click 'cancel' then 'send' immediately
the email goes without any problem. The problem has persisted for over
two weeks so I don't think the ISP mailserver can be at fault.

The fact that the email goes eventually leads me to believe that the
server information and password must be correct.

I deleted the account and created a new one in case it had become
corrupted but it made no difference.

I thought I had solved the problem by removing the tick from the 'Send
immediately' and clicking on 'Send' manually. This appeared to work at
first as the message did go straight away but when I closed OE and
restarted it the problem persisted.

The only other information I can add is that there were no problems
sending emails for 2 years but this has recently started. She uses
McAffee as a virus checker and email scanner.

Any ideas as to the problem would be greatly appreciated.

Noel

Noel S Pamfree wrote:

... she writes an email it moves to the outbox and 'connecting'
appears. After 60 seconds the error message appears saying that the
server is not responding. If I click 'cancel' then 'send' immediately
the email goes without any problem. ... She uses McAffee as a virus
checker and email scanner.

Disable e-mail scanning by your antivirus software. It generates
delays which can lead to timeouts. It is superfluous protection.