Help!! I had to do a system recovery on my laptop. I was able to establish
an account on OE6 but cannot add another account for my wife. I kept all the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts properties
but I am required to enter my password everytime. I have Windows XP on a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil

Try creating a new identity in Outlook Express, switch to it and set up the
accounts there and test it. If all works then your earlier identity (most
likely the default "Main Identity") is corrupted. You can import your
messages from the problem identity into your new one using
File/Import/Messages, selecting OE6 and From an Identity.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Phil" wrote in message
...
Help!! I had to do a system recovery on my laptop. I was able to
establish
an account on OE6 but cannot add another account for my wife. I kept all
the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts
properties
but I am required to enter my password everytime. I have Windows XP on a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil

Hi Jim,

I did a lot of updating and after installing Windows XP SP2 I was able to
create the separate email accounts. The problem I have now is that I am
required to enter my password everytime I open OE6 or switch identities. I
checked the "Remember my Password" box in both accounts (mail properties) and
click apply, but the password disappears the next time I look into the
properties of each account.

I remember about 4 years ago I had the same problem. I got advice on how to
correct this but have long forgotten. But for now I can get into the
accounts, I have restored all archived emails and imported the address books.
Any suggestions?

"Jim Pickering" wrote:

Try creating a new identity in Outlook Express, switch to it and set up the
accounts there and test it. If all works then your earlier identity (most
likely the default "Main Identity") is corrupted. You can import your
messages from the problem identity into your new one using
File/Import/Messages, selecting OE6 and From an Identity.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Phil" wrote in message
...
Help!! I had to do a system recovery on my laptop. I was able to
establish
an account on OE6 but cannot add another account for my wife. I kept all
the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts
properties
but I am required to enter my password everytime. I have Windows XP on a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil

This KB article has the most definitive help for the problem (which is
usually in the Protected Storage):

Save password setting not retained in Outlook or Outlook Express:
http://support.microsoft.com/kb/290684

You could also download pspv.exe from this link and use it to explore the
entries in your Protected Storage and delete the problem entry:

Protected Storage PassView v1.62: Recover Protected Storage passwords:
http://www.nirsoft.net/utils/pspv.html
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.






"Phil" wrote in message
...
Hi Jim,

I did a lot of updating and after installing Windows XP SP2 I was able to
create the separate email accounts. The problem I have now is that I am
required to enter my password everytime I open OE6 or switch identities.
I
checked the "Remember my Password" box in both accounts (mail properties)
and
click apply, but the password disappears the next time I look into the
properties of each account.

I remember about 4 years ago I had the same problem. I got advice on how
to
correct this but have long forgotten. But for now I can get into the
accounts, I have restored all archived emails and imported the address
books.
Any suggestions?

"Jim Pickering" wrote:

Try creating a new identity in Outlook Express, switch to it and set up
the
accounts there and test it. If all works then your earlier identity
(most
likely the default "Main Identity") is corrupted. You can import your
messages from the problem identity into your new one using
File/Import/Messages, selecting OE6 and From an Identity.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Phil" wrote in message
...
Help!! I had to do a system recovery on my laptop. I was able to
establish
an account on OE6 but cannot add another account for my wife. I kept
all
the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts
properties
but I am required to enter my password everytime. I have Windows XP on
a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil

Hi Jim,

Thanks for the link. It worked!! I rembered that it had to do with the
Registry but that was about all. Everything is fine now.

Again, thanks.

"Jim Pickering" wrote:

This KB article has the most definitive help for the problem (which is
usually in the Protected Storage):

Save password setting not retained in Outlook or Outlook Express:
http://support.microsoft.com/kb/290684

You could also download pspv.exe from this link and use it to explore the
entries in your Protected Storage and delete the problem entry:

Protected Storage PassView v1.62: Recover Protected Storage passwords:
http://www.nirsoft.net/utils/pspv.html
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.






"Phil" wrote in message
...
Hi Jim,

I did a lot of updating and after installing Windows XP SP2 I was able to
create the separate email accounts. The problem I have now is that I am
required to enter my password everytime I open OE6 or switch identities.
I
checked the "Remember my Password" box in both accounts (mail properties)
and
click apply, but the password disappears the next time I look into the
properties of each account.

I remember about 4 years ago I had the same problem. I got advice on how
to
correct this but have long forgotten. But for now I can get into the
accounts, I have restored all archived emails and imported the address
books.
Any suggestions?

"Jim Pickering" wrote:

Try creating a new identity in Outlook Express, switch to it and set up
the
accounts there and test it. If all works then your earlier identity
(most
likely the default "Main Identity") is corrupted. You can import your
messages from the problem identity into your new one using
File/Import/Messages, selecting OE6 and From an Identity.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Phil" wrote in message
...
Help!! I had to do a system recovery on my laptop. I was able to
establish
an account on OE6 but cannot add another account for my wife. I kept
all
the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts
properties
but I am required to enter my password everytime. I have Windows XP on
a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil

Glad it helped and thanks for the feedback.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6



"Phil" wrote in message
...
Hi Jim,

Thanks for the link. It worked!! I rembered that it had to do with the
Registry but that was about all. Everything is fine now.

Again, thanks.

"Jim Pickering" wrote:

This KB article has the most definitive help for the problem (which is
usually in the Protected Storage):

Save password setting not retained in Outlook or Outlook Express:
http://support.microsoft.com/kb/290684

You could also download pspv.exe from this link and use it to explore the
entries in your Protected Storage and delete the problem entry:

Protected Storage PassView v1.62: Recover Protected Storage passwords:
http://www.nirsoft.net/utils/pspv.html
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.






"Phil" wrote in message
...
Hi Jim,

I did a lot of updating and after installing Windows XP SP2 I was able
to
create the separate email accounts. The problem I have now is that I
am
required to enter my password everytime I open OE6 or switch
identities.
I
checked the "Remember my Password" box in both accounts (mail
properties)
and
click apply, but the password disappears the next time I look into the
properties of each account.

I remember about 4 years ago I had the same problem. I got advice on
how
to
correct this but have long forgotten. But for now I can get into the
accounts, I have restored all archived emails and imported the address
books.
Any suggestions?

"Jim Pickering" wrote:

Try creating a new identity in Outlook Express, switch to it and set
up
the
accounts there and test it. If all works then your earlier identity
(most
likely the default "Main Identity") is corrupted. You can import your
messages from the problem identity into your new one using
File/Import/Messages, selecting OE6 and From an Identity.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be
helped.
Thanks.


"Phil" wrote in message
...
Help!! I had to do a system recovery on my laptop. I was able to
establish
an account on OE6 but cannot add another account for my wife. I kept
all
the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts
properties
but I am required to enter my password everytime. I have Windows XP
on
a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil

"Phil" schreef in bericht
...
Help!! I had to do a system recovery on my laptop. I was able to
establish
an account on OE6 but cannot add another account for my wife. I kept all
the
particulars to re-enter but all fails.

Also I clicked on the Remember my password option in the accounts
properties
but I am required to enter my password everytime. I have Windows XP on a
Pentium 4 processor with 512 meg Ram.

Can anyone help?

Phil