Michael,
you provided the solution!
If one switches on the high contrast option, the possibility to get text in
colour disapears in both Outlook Express and Gmail (via IE7).
I switched the high contrast option off and improved the readibility of the
screen by using larger characters and changing various colours.
Problems solved.
Thanks again.
--
Rob


"Michael Santovec" wrote:

OLEXP: Cannot Change Text Format Using Outlook Express
(OE and IE ignore colors)
http://support.microsoft.com/?kbid=178895
Also check Control Panel, Accessibility Options, Display and Uncheck Use
High Contrast

I suspect that the above changes were made intentionally by the
"Expert". So you'll have to figure out which settings give the customer
the best overall experience.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"Pensionada" wrote in message
...
This customer has sight problems. Some "expert" has changed a lot of
settings
in his computer, some good, some bad.
One of the consequences of his actions is that Outlook Express will
not
allow text to be written in colour.
All other HTML functions work fine (font, bold, etc.) but colour does
not.
Also, if a message in composed in colour in Wordpad or Word, then
copied to
OE, the same happens: the text becomes black.
As colour differences are very important to this elderly gentleman, a
solution woudl be appreciated.
--
Rob

If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in the
Stationery section, including Blank.

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

An Outlook Express basic repair kit:
http://www.microsoft.com/windows/IE/...epair.mspx#EHH
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Pensionada" wrote in message
...
This customer has sight problems. Some "expert" has changed a lot of
settings
in his computer, some good, some bad.
One of the consequences of his actions is that Outlook Express will not
allow text to be written in colour.
All other HTML functions work fine (font, bold, etc.) but colour does not.
Also, if a message in composed in colour in Wordpad or Word, then copied
to
OE, the same happens: the text becomes black.
As colour differences are very important to this elderly gentleman, a
solution woudl be appreciated.
--
Rob

OLEXP: Cannot Change Text Format Using Outlook Express
(OE and IE ignore colors)
http://support.microsoft.com/?kbid=178895
Also check Control Panel, Accessibility Options, Display and Uncheck Use
High Contrast

I suspect that the above changes were made intentionally by the
"Expert". So you'll have to figure out which settings give the customer
the best overall experience.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"Pensionada" wrote in message
...
This customer has sight problems. Some "expert" has changed a lot of
settings
in his computer, some good, some bad.
One of the consequences of his actions is that Outlook Express will
not
allow text to be written in colour.
All other HTML functions work fine (font, bold, etc.) but colour does
not.
Also, if a message in composed in colour in Wordpad or Word, then
copied to
OE, the same happens: the text becomes black.
As colour differences are very important to this elderly gentleman, a
solution woudl be appreciated.
--
Rob