A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and uncheck e-mail scanning when the option
arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and uncheck e-mail scanning when the option
arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?

I suggested she try running System Restore.
Problem solved.


"Bruce Hagen" wrote in message
...
Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees
with my own setup.

System was rebooted with no change.

What now?

I suggested she try running System Restore.
Problem solved.


"Bruce Hagen" wrote in message
...
Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees
with my own setup.

System was rebooted with no change.

What now?

Problem solved for a bit or maybe for an hour. System Restore actually will do
nothing for this issue which will keep on happening over again. Before it does
follow what Bruce posted for the fix

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Charlie" wrote in message
...
I suggested she try running System Restore.
Problem solved.


"Bruce Hagen" wrote in message
...
Turn off e-mail scanning in your anti-virus program. It is a redundant layer of
protection that eats up CPUs, slows down sending and receiving, and causes a
multitude of problems such as time-outs, account setting changes and has even
been responsible for lose of messages. Your up-to-date A/V program will continue
to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program and
reinstall in Custom Mode and uncheck e-mail scanning when the option arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure ssl:
no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with my
own setup.

System was rebooted with no change.

What now?

Problem solved for a bit or maybe for an hour. System Restore actually will do
nothing for this issue which will keep on happening over again. Before it does
follow what Bruce posted for the fix

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Charlie" wrote in message
...
I suggested she try running System Restore.
Problem solved.


"Bruce Hagen" wrote in message
...
Turn off e-mail scanning in your anti-virus program. It is a redundant layer of
protection that eats up CPUs, slows down sending and receiving, and causes a
multitude of problems such as time-outs, account setting changes and has even
been responsible for lose of messages. Your up-to-date A/V program will continue
to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program and
reinstall in Custom Mode and uncheck e-mail scanning when the option arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure ssl:
no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with my
own setup.

System was rebooted with no change.

What now?

Post the complete (verbatim) error message.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Charlie wrote:
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?

Post the complete (verbatim) error message.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Charlie wrote:
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?

"Charlie" bl...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?