Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

Hello,

sounds like the folder is corrupted.

Create a new folder (e.g. Inbox Copy) and move messages from the Inbox you
want to *keep* to the new folder. leave the messages you want to delete in
the Inbox

Go to tools options maintenance store folder

navigate to the folder shown in the text box

close outlook express

delete the file named Inbox.dbx in the folder

start outlook express, it will create a brand new empty Inbox.dbx . move all
your messages from the new folder (e.g. Inbox copy) back to Inbox and delete
inbox copy.
___
http://www.tompangbuddy.com
Share Cab, Carpool and Save Earth in Singapore
http://www.bootstrike.com/VHSVideoConvert/
Video Conversion Service VHS Video8 Hi8 miniDv Digital8 VHS-C S-VHS tapes to
VCD/DVD
"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

Patrick,
In addition to what Tompang suggested. I would also check your Deleted Items
folder, if there are any messages that you want to keep, move them also into the
Inbox Copy folder you created.

With Outlook Express closed, when you delete the Inbox.dbx file from the message
store, I would also delete the Deleted Items.dbx file, at the same time. When
you you restart OE, there will be a new file created for each of the folders.

Where I different from Tompang, do not return those messages back to the Inbox
folder, but create additional folders in OE. Move those messages into those
newly created folders. Keep your Inbox folder, as lean as possible, so future
corruption, will be less likely.

An easy way for this is to create message rules, that move messages directly
into folders that you create, when they are downloaded into OE. So they do not
fill the Inbox folder.

--
Add MS to your News Reader: news://msnews.microsoft.com
Rich/rerat
(RRR News) message rule
Previous Text Snipped to Save Bandwidth When Appropriate


"TompangBuddy.Com" wrote in message
...
Hello,

sounds like the folder is corrupted.

Create a new folder (e.g. Inbox Copy) and move messages from the Inbox you
want to *keep* to the new folder. leave the messages you want to delete in
the Inbox

Go to tools options maintenance store folder

navigate to the folder shown in the text box

close outlook express

delete the file named Inbox.dbx in the folder

start outlook express, it will create a brand new empty Inbox.dbx . move all
your messages from the new folder (e.g. Inbox copy) back to Inbox and delete
inbox copy.
___
http://www.tompangbuddy.com
Share Cab, Carpool and Save Earth in Singapore
http://www.bootstrike.com/VHSVideoConvert/
Video Conversion Service VHS Video8 Hi8 miniDv Digital8 VHS-C S-VHS tapes to
VCD/DVD
"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

Patrick,
In addition to what Tompang suggested. I would also check your Deleted Items
folder, if there are any messages that you want to keep, move them also into the
Inbox Copy folder you created.

With Outlook Express closed, when you delete the Inbox.dbx file from the message
store, I would also delete the Deleted Items.dbx file, at the same time. When
you you restart OE, there will be a new file created for each of the folders.

Where I different from Tompang, do not return those messages back to the Inbox
folder, but create additional folders in OE. Move those messages into those
newly created folders. Keep your Inbox folder, as lean as possible, so future
corruption, will be less likely.

An easy way for this is to create message rules, that move messages directly
into folders that you create, when they are downloaded into OE. So they do not
fill the Inbox folder.

--
Add MS to your News Reader: news://msnews.microsoft.com
Rich/rerat
(RRR News) message rule
Previous Text Snipped to Save Bandwidth When Appropriate


"TompangBuddy.Com" wrote in message
...
Hello,

sounds like the folder is corrupted.

Create a new folder (e.g. Inbox Copy) and move messages from the Inbox you
want to *keep* to the new folder. leave the messages you want to delete in
the Inbox

Go to tools options maintenance store folder

navigate to the folder shown in the text box

close outlook express

delete the file named Inbox.dbx in the folder

start outlook express, it will create a brand new empty Inbox.dbx . move all
your messages from the new folder (e.g. Inbox copy) back to Inbox and delete
inbox copy.
___
http://www.tompangbuddy.com
Share Cab, Carpool and Save Earth in Singapore
http://www.bootstrike.com/VHSVideoConvert/
Video Conversion Service VHS Video8 Hi8 miniDv Digital8 VHS-C S-VHS tapes to
VCD/DVD
"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

Move any messages you want to save out of Deleted Items, Sent Items and the
Inbox to folders that you create and then close OE and delete the dbx files
for those three folders.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the Deleted Items.dbx, Sent Items.dbx and Inbox .dbx
files and delete them. New files will be created automatically when you open
OE.

Compact all folders as described below.

To help prevent this in the futu

Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2 or SP3}.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

1a. Move any messages that you want to keep out of Sent Items and Deleted
Items folders and into other local OE folders you've created for archiving
(saving) such messages.

1b. Move 99% of your messages in your Inbox folder to other local OE
folders, too.

2. Write down the location of your identity's store
(http://www.insideoe.com/files/store.htm#storemain).

3. Close OE.

4. In Windows Explorer, navigate to your store folder, find & delete the
files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.

To avoid such problems in the future, adhere to the following caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Patrick wrote:
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

April 30, 2009: I could not delete emails from my inbox with MSN/verizon
premium. Here is what solved my problem; may work for you as well: I deleted
all unwanted messages at the same time; then IMMEDIATELY emptied my
trash..this procedure took 3 seconds or less.....problem solved, at least for
now.

"Patrick" wrote:

Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

Hello,

sounds like the folder is corrupted.

Create a new folder (e.g. Inbox Copy) and move messages from the Inbox you
want to *keep* to the new folder. leave the messages you want to delete in
the Inbox

Go to tools options maintenance store folder

navigate to the folder shown in the text box

close outlook express

delete the file named Inbox.dbx in the folder

start outlook express, it will create a brand new empty Inbox.dbx . move all
your messages from the new folder (e.g. Inbox copy) back to Inbox and delete
inbox copy.
___
http://www.tompangbuddy.com
Share Cab, Carpool and Save Earth in Singapore
http://www.bootstrike.com/VHSVideoConvert/
Video Conversion Service VHS Video8 Hi8 miniDv Digital8 VHS-C S-VHS tapes to
VCD/DVD
"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.

Move any messages you want to save out of Deleted Items, Sent Items and the
Inbox to folders that you create and then close OE and delete the dbx files
for those three folders.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the Deleted Items.dbx, Sent Items.dbx and Inbox .dbx
files and delete them. New files will be created automatically when you open
OE.

Compact all folders as described below.

To help prevent this in the futu

Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2 or SP3}.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Patrick" wrote in message
...
Hi. My wife is having problems deleting any new or read messages from her
email, also cannot delete from "deleted items"

OE6
XP sp2

Thanks in advance.