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#1
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The other day I realized that messages dated from the end of 2005 until the
end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#2
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Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#3
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Full Windows version
- WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#4
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WinXP is not your full Windows version. Pick one: WinXP (no Service Packs);
WinXP SP1; WinXP SP2; WinXP SP3 To check, right-click on My Computer & select Properties: The full version will be listed on the resulting General tab. If McAfee Security Center (or, possibly, Verizon/Yahoo Security Center) or anything else named McAfee is listed in Add/Remove Programs, the McAfee application is installed. Sammiejax wrote: Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#5
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Sammie
Is there any evidence of folder corruption? Using Windows XP you need to enable show hidden files. Start, Control Panel, Folder Options, View, Advanced Settings. Next enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.dbx" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the older folder will contain your missing messages. The original inbox will appear as inbox. dbx. The next as inbox (01) dbx, then inbox (02) dbx etc. The file extension can also appear as .dbt i.e. a temporary folder. http://www.insideoe.com/problems/bugs.htm#mailgone -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Sammiejax" wrote in message ... Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#6
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Gerry,
Thank you. I don't think there is any evidence of folder corruption. I enabled show hidden files & folders. I found the inbox file, which is an Internet Explorer file, and it is dated today 6/9. How do I know if it has the lost emails in it and what do I do from here? Thank you, Sammie "Gerry" wrote: Sammie Is there any evidence of folder corruption? Using Windows XP you need to enable show hidden files. Start, Control Panel, Folder Options, View, Advanced Settings. Next enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.dbx" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the older folder will contain your missing messages. The original inbox will appear as inbox. dbx. The next as inbox (01) dbx, then inbox (02) dbx etc. The file extension can also appear as .dbt i.e. a temporary folder. http://www.insideoe.com/problems/bugs.htm#mailgone -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Sammiejax" wrote in message ... Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#7
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Assuming WinXP SP2 or SP3...
Why it happens: http://insideoe.tomsterdam.com/probl...s.htm#mailgone http://www.microsoft.com/windows/IE/...orruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (see Notes section under Resolution) ~~~~~~~~~~~~~~~~~~~ DBXpress (faster, more powerful, with even greater functionality than DBXtract) http://www.oehelp.com/DBXpress/Default.aspx ~~~~~~~~~~~~~~~~~~~~ Avoiding Such Corruption in Futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: Gerry, Thank you. I don't think there is any evidence of folder corruption. I enabled show hidden files & folders. I found the inbox file, which is an Internet Explorer file, and it is dated today 6/9. How do I know if it has the lost emails in it and what do I do from here? Thank you, Sammie "Gerry" wrote: Sammie Is there any evidence of folder corruption? Using Windows XP you need to enable show hidden files. Start, Control Panel, Folder Options, View, Advanced Settings. Next enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.dbx" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the older folder will contain your missing messages. The original inbox will appear as inbox. dbx. The next as inbox (01) dbx, then inbox (02) dbx etc. The file extension can also appear as .dbt i.e. a temporary folder. http://www.insideoe.com/problems/bugs.htm#mailgone -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Sammiejax" wrote in message ... Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#8
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Sammie
What is the file size? How many examples of "inbo*.dbx" are returned when you search your system? Note * is wild card. Does a search for "inbo*.bak" produce any results? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Sammiejax wrote: Gerry, Thank you. I don't think there is any evidence of folder corruption. I enabled show hidden files & folders. I found the inbox file, which is an Internet Explorer file, and it is dated today 6/9. How do I know if it has the lost emails in it and what do I do from here? Thank you, Sammie "Gerry" wrote: Sammie Is there any evidence of folder corruption? Using Windows XP you need to enable show hidden files. Start, Control Panel, Folder Options, View, Advanced Settings. Next enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.dbx" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the older folder will contain your missing messages. The original inbox will appear as inbox. dbx. The next as inbox (01) dbx, then inbox (02) dbx etc. The file extension can also appear as .dbt i.e. a temporary folder. http://www.insideoe.com/problems/bugs.htm#mailgone -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Sammiejax" wrote in message ... Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#9
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Assuming WinXP SP2 or SP3...
Why it happens: http://insideoe.tomsterdam.com/probl...s.htm#mailgone http://www.microsoft.com/windows/IE/...orruption.mspx Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (see Notes section under Resolution) ~~~~~~~~~~~~~~~~~~~ DBXpress (faster, more powerful, with even greater functionality than DBXtract) http://www.oehelp.com/DBXpress/Default.aspx ~~~~~~~~~~~~~~~~~~~~ Avoiding Such Corruption in Futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages) and provides no additional protection: Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tuto...ning/index.htm -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: Gerry, Thank you. I don't think there is any evidence of folder corruption. I enabled show hidden files & folders. I found the inbox file, which is an Internet Explorer file, and it is dated today 6/9. How do I know if it has the lost emails in it and what do I do from here? Thank you, Sammie "Gerry" wrote: Sammie Is there any evidence of folder corruption? Using Windows XP you need to enable show hidden files. Start, Control Panel, Folder Options, View, Advanced Settings. Next enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.dbx" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the older folder will contain your missing messages. The original inbox will appear as inbox. dbx. The next as inbox (01) dbx, then inbox (02) dbx etc. The file extension can also appear as .dbt i.e. a temporary folder. http://www.insideoe.com/problems/bugs.htm#mailgone -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Sammiejax" wrote in message ... Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
#10
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Sammie
What is the file size? How many examples of "inbo*.dbx" are returned when you search your system? Note * is wild card. Does a search for "inbo*.bak" produce any results? -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Sammiejax wrote: Gerry, Thank you. I don't think there is any evidence of folder corruption. I enabled show hidden files & folders. I found the inbox file, which is an Internet Explorer file, and it is dated today 6/9. How do I know if it has the lost emails in it and what do I do from here? Thank you, Sammie "Gerry" wrote: Sammie Is there any evidence of folder corruption? Using Windows XP you need to enable show hidden files. Start, Control Panel, Folder Options, View, Advanced Settings. Next enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.dbx" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the older folder will contain your missing messages. The original inbox will appear as inbox. dbx. The next as inbox (01) dbx, then inbox (02) dbx etc. The file extension can also appear as .dbt i.e. a temporary folder. http://www.insideoe.com/problems/bugs.htm#mailgone -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ "Sammiejax" wrote in message ... Full Windows version - WinXP Norton antivirus - Is your subscription current? When does it expire? - Yes, just renewed it in February. My ISP provides McAfee but I don't believe it's running on my computer. Find out. - How? "PA Bear [MS MVP]" wrote: Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this newsgroup. ...I use Norton antivirus Is your subscription current? When does it expire? My ISP provides McAfee but I don't believe it's running on my computer. Find out. I also have system mechanic software installed that performs regular scans. Ugh. If you think your Registry needs to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Sammiejax wrote: The other day I realized that messages dated from the end of 2005 until the end of May 2009 were missing from my Inbox. All old messages in all of my other folders including sent are still there. I didn't compact anything (knowingly) and I have the view set to show all messages. I don't know of anything that I may have done to cause this. I use Norton antivirus and also have system mechanic software installed that performs regular scans. My ISP provides McAfee but I don't believe it's running on my computer. Can anyone tell me what process to use to restore these emails without going to any expense if possible? Thank you!! |
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