Hello,
I'm seeing an issue that confuses me, and was hoping someone could give me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express users
never receives attachments from me. The message comes through just fine, but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed. Other
OE users in the office receive attachments from me just fine. Not being that
familiar with OE, I was hoping someone might know if there's a security
setting somewhere about downloading attachments. I did see the option about
not opening attachments that could potentially be a virus, but the users who
do receive attachments from me have that checked, so it wouldn't seem that
could be it. (I didn't see anything in the security settings on our mail
platform that looked like it could be the culprit.)
All of our OE users are running OE6, XPPro. Any suggestions would be
greatly appreciated.

--
Mike Lee
McKinney,TX USA

They should shut off anti virus protection for Email if allowed by the SA.
--
I mastered Wordstar graphics!


"mikelee101" wrote:

Hello,
I'm seeing an issue that confuses me, and was hoping someone could give me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express users
never receives attachments from me. The message comes through just fine, but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed. Other
OE users in the office receive attachments from me just fine. Not being that
familiar with OE, I was hoping someone might know if there's a security
setting somewhere about downloading attachments. I did see the option about
not opening attachments that could potentially be a virus, but the users who
do receive attachments from me have that checked, so it wouldn't seem that
could be it. (I didn't see anything in the security settings on our mail
platform that looked like it could be the culprit.)
All of our OE users are running OE6, XPPro. Any suggestions would be
greatly appreciated.

--
Mike Lee
McKinney,TX USA

On Wed, 9 Sep 2009 07:47:01 -0700, mikelee101 wrote:

I'm seeing an issue that confuses me, and was hoping someone could give me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express users
never receives attachments from me. The message comes through just fine, but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed. Other
OE users in the office receive attachments from me just fine. Not being that
familiar with OE, I was hoping someone might know if there's a security
setting somewhere about downloading attachments. I did see the option about
not opening attachments that could potentially be a virus, but the users who
do receive attachments from me have that checked, so it wouldn't seem that
could be it. (I didn't see anything in the security settings on our mail
platform that looked like it could be the culprit.)
All of our OE users are running OE6, XPPro. Any suggestions would be
greatly appreciated.

I think the solution is to not send RTF email. Something about how Outlook
encodes it, that Outlook Express can't decode. Probably a bug in MSOE, but
that application ceased development years ago. If the user can't be
persuaded to change to a more current application, you will have to
accommodate him.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

"N. Miller" wrote in message
...
On Wed, 9 Sep 2009 07:47:01 -0700, mikelee101 wrote:

I'm seeing an issue that confuses me, and was hoping someone could give
me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express
users
never receives attachments from me. The message comes through just fine,
but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed.
Other
OE users in the office receive attachments from me just fine. Not being
that
familiar with OE, I was hoping someone might know if there's a security
setting somewhere about downloading attachments. I did see the option
about
not opening attachments that could potentially be a virus, but the users
who
do receive attachments from me have that checked, so it wouldn't seem
that
could be it. (I didn't see anything in the security settings on our mail
platform that looked like it could be the culprit.)
All of our OE users are running OE6, XPPro. Any suggestions would be
greatly appreciated.

I think the solution is to not send RTF email. Something about how Outlook
encodes it, that Outlook Express can't decode. Probably a bug in MSOE, but
that application ceased development years ago. If the user can't be
persuaded to change to a more current application, you will have to
accommodate him.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

The OP did say that other OE users in the office had no problems
receiving the attachments.

Ian D wrote:

"N. Miller" wrote in message
...
On Wed, 9 Sep 2009 07:47:01 -0700, mikelee101 wrote:

I'm seeing an issue that confuses me, and was hoping someone could give
me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express
users
never receives attachments from me. The message comes through just fine,
but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed.
Other
OE users in the office receive attachments from me just fine.

I think the solution is to not send RTF email. Something about how Outlook
encodes it, that Outlook Express can't decode. Probably a bug in MSOE, but
that application ceased development years ago. If the user can't be
persuaded to change to a more current application, you will have to
accommodate him.

The OP did say that other OE users in the office had no problems
receiving the attachments.

But was MIME or UUencode used to encode the RTF content (formatting) of
the message?

http://support.microsoft.com/kb/241538

As I recall, OE has a problem with TNEF when UUencode is used. Also,
the bug in OE's UUencode handling means that sometimes it works and
sometimes it won't. It depends on the content of the message and how
the UUencode block got closed (and, I think, something to do with proper
padding at the end).

RTF (TNEF) format should *never* be used unless:
- The recipient also uses Outlook since this is the only client that
recognizes Microsoft's proprietary version of RTF.
- Both sender and recipient should be using the same Exchange server (or
within the same Exchange organization/farm).

This means that RTF should *only* be used within the company and only if
needed (like to include Voting and other Outlook-Exchange functions).
The user should configure Outlook to always convert from RTF to plain
text (or HTML) when sending messages to external (Internet) recipients.

Development on Outlook Express died in 2002 with just a registry hack
added in Service Pack 2 for Windows XP regarding default placement of
the signature and quoted content). Only security updates were available
until 2006 when the development group was disbanded. Any bugs regarding
received RTF e-mails will not get fixed. The .dat attachment is usually
there (look at the raw source of the e-mail) but will not be displayed
in OE. If the MIME part for the winmail.dat content isn't in the raw
source of the e-mail then something upstream of OE is stripping it out.
Look in the raw source of the e-mail to see if the MIME part is there.
Don't rely on the presence or absence of the paperclip icon regarding
TNEF formatted e-mails.

You can use a viewer that will read that e-mail and show it with the
formatting applied that is specified inside the winmail.dat attachment
that has the RTF information. One such viewer is Winmail Opener
(http://www.eolsoft.com/freeware/winmail_opener/). I haven't used it
but it might find the MIME part and decode it anyway despite OE's bug in
not showing there is an attachment.

Ian D wrote:

"N. Miller" wrote in message
...
On Wed, 9 Sep 2009 07:47:01 -0700, mikelee101 wrote:

I'm seeing an issue that confuses me, and was hoping someone could give
me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express
users
never receives attachments from me. The message comes through just fine,
but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed.
Other
OE users in the office receive attachments from me just fine.

I think the solution is to not send RTF email. Something about how Outlook
encodes it, that Outlook Express can't decode. Probably a bug in MSOE, but
that application ceased development years ago. If the user can't be
persuaded to change to a more current application, you will have to
accommodate him.

The OP did say that other OE users in the office had no problems
receiving the attachments.

But was MIME or UUencode used to encode the RTF content (formatting) of
the message?

http://support.microsoft.com/kb/241538

As I recall, OE has a problem with TNEF when UUencode is used. Also,
the bug in OE's UUencode handling means that sometimes it works and
sometimes it won't. It depends on the content of the message and how
the UUencode block got closed (and, I think, something to do with proper
padding at the end).

RTF (TNEF) format should *never* be used unless:
- The recipient also uses Outlook since this is the only client that
recognizes Microsoft's proprietary version of RTF.
- Both sender and recipient should be using the same Exchange server (or
within the same Exchange organization/farm).

This means that RTF should *only* be used within the company and only if
needed (like to include Voting and other Outlook-Exchange functions).
The user should configure Outlook to always convert from RTF to plain
text (or HTML) when sending messages to external (Internet) recipients.

Development on Outlook Express died in 2002 with just a registry hack
added in Service Pack 2 for Windows XP regarding default placement of
the signature and quoted content). Only security updates were available
until 2006 when the development group was disbanded. Any bugs regarding
received RTF e-mails will not get fixed. The .dat attachment is usually
there (look at the raw source of the e-mail) but will not be displayed
in OE. If the MIME part for the winmail.dat content isn't in the raw
source of the e-mail then something upstream of OE is stripping it out.
Look in the raw source of the e-mail to see if the MIME part is there.
Don't rely on the presence or absence of the paperclip icon regarding
TNEF formatted e-mails.

You can use a viewer that will read that e-mail and show it with the
formatting applied that is specified inside the winmail.dat attachment
that has the RTF information. One such viewer is Winmail Opener
(http://www.eolsoft.com/freeware/winmail_opener/). I haven't used it
but it might find the MIME part and decode it anyway despite OE's bug in
not showing there is an attachment.

"N. Miller" wrote in message
...
On Wed, 9 Sep 2009 07:47:01 -0700, mikelee101 wrote:

I'm seeing an issue that confuses me, and was hoping someone could give
me a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express
users
never receives attachments from me. The message comes through just fine,
but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed.
Other
OE users in the office receive attachments from me just fine. Not being
that
familiar with OE, I was hoping someone might know if there's a security
setting somewhere about downloading attachments. I did see the option
about
not opening attachments that could potentially be a virus, but the users
who
do receive attachments from me have that checked, so it wouldn't seem
that
could be it. (I didn't see anything in the security settings on our mail
platform that looked like it could be the culprit.)
All of our OE users are running OE6, XPPro. Any suggestions would be
greatly appreciated.

I think the solution is to not send RTF email. Something about how Outlook
encodes it, that Outlook Express can't decode. Probably a bug in MSOE, but
that application ceased development years ago. If the user can't be
persuaded to change to a more current application, you will have to
accommodate him.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

The OP did say that other OE users in the office had no problems
receiving the attachments.

"mikelee101" mikelee101athotmaildotcom wrote in message
...
Hello,
I'm seeing an issue that confuses me, and was hoping someone could give me
a
suggestion or two.
We use POP3 email at our office. Some users run Outlook while others use
Outlook Express. I am running Outlook 07. One of the Outlook Express
users
never receives attachments from me. The message comes through just fine,
but
no attachment. There is no .dat file or .txt file or any notice that an
attachment has been stripped, it's as if the attachment never existed.
Other
OE users in the office receive attachments from me just fine. Not being
that
familiar with OE, I was hoping someone might know if there's a security
setting somewhere about downloading attachments. I did see the option
about
not opening attachments that could potentially be a virus, but the users
who
do receive attachments from me have that checked, so it wouldn't seem that
could be it. (I didn't see anything in the security settings on our mail
platform that looked like it could be the culprit.)
All of our OE users are running OE6, XPPro. Any suggestions would be
greatly appreciated.

--
Mike Lee
McKinney,TX USA

In Tools Options Read, is read messages in plain
text checked? I don't know if that is the problem, as
even if 'plain text' is ticked, an attachment paperclip
should appear at the right of the message title bar.

In Tools Options Read, is read messages in plain
text checked? I don't know if that is the problem, as
even if 'plain text' is ticked, an attachment paperclip
should appear at the right of the message title bar.


No, he doesn't have that checked. I also read through the strings talking
about Rich Text and double-checked. I'm sending and he's receiving in HTML
format.

I might try sending him an email in plain text with a test attachment on it.
If that works, then I can set Outlook to only send to him in plain text.
Somehow I doubt that does it, but it's worth a try.

Thanks,
Mike

In Tools Options Read, is read messages in plain
text checked? I don't know if that is the problem, as
even if 'plain text' is ticked, an attachment paperclip
should appear at the right of the message title bar.


No, he doesn't have that checked. I also read through the strings talking
about Rich Text and double-checked. I'm sending and he's receiving in HTML
format.

I might try sending him an email in plain text with a test attachment on it.
If that works, then I can set Outlook to only send to him in plain text.
Somehow I doubt that does it, but it's worth a try.

Thanks,
Mike