What can cause an e-mail placed in
the Outbox with a normal Send
operation to remain there causing
multiple sends of the same e-mail?
It is necessary to open the Outbox
and delete its contents in order for
the problem to clear.

Thanks,
Bill

Either a very large message with e-mail scanning enabled, (Not recommended),
or a corrupt Outbox or Sent Items.

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily. Although dbx files have a theoretical capacity of 2GB, I
recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Bill" wrote in message
...
What can cause an e-mail placed in
the Outbox with a normal Send
operation to remain there causing
multiple sends of the same e-mail?
It is necessary to open the Outbox
and delete its contents in order for
the problem to clear.

Thanks,
Bill

Either a very large message with e-mail scanning enabled, (Not recommended),
or a corrupt Outbox or Sent Items.

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user defined
folders and move the messages you wish to save to them. Empty Deleted Items
folder daily. Although dbx files have a theoretical capacity of 2GB, I
recommend about a 300MB max for less chance of corruption.

Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Bill" wrote in message
...
What can cause an e-mail placed in
the Outbox with a normal Send
operation to remain there causing
multiple sends of the same e-mail?
It is necessary to open the Outbox
and delete its contents in order for
the problem to clear.

Thanks,
Bill

Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

"VanguardLH" wrote in message
...
Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

I suspect the latter. I'll pass your note on to the client.
Thanks,
Bill

"VanguardLH" wrote in message
...
Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

I suspect the latter. I'll pass your note on to the client.
Thanks,
Bill

Bill wrote:

"VanguardLH" wrote in message
...
Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

I suspect the latter. I'll pass your note on to the client.
Thanks,
Bill

In the future, have your client come here themself to ask their own
question and provide the details with which they are familiar. Stop
charging the client for your pretense of expertise.

Bill wrote:

"VanguardLH" wrote in message
...
Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

I suspect the latter. I'll pass your note on to the client.
Thanks,
Bill

In the future, have your client come here themself to ask their own
question and provide the details with which they are familiar. Stop
charging the client for your pretense of expertise.

"VanguardLH" wrote in message
...
Bill wrote:

"VanguardLH" wrote in message
...
Bill wrote:

What can cause an e-mail placed in the Outbox with a normal Send
operation to remain there causing multiple sends of the same e-mail?
It is necessary to open the Outbox and delete its contents in order
for the problem to clear.

A couple of possibilities a

- You are trying to send an e-mail whose size exceeds the maximum
allowed by your e-mail provider. In the Size column (add it if
missing), check what is the actual size of the e-mail that you intend
to send. Then check what is the max size per e-mail in the quotas
established by your e-mail provider.

- You are interrogating your outbound e-mail traffic by an anti-virus or
anti-spam program. Disabling its interrogation and retest.

I suspect the latter. I'll pass your note on to the client.
Thanks,
Bill

In the future, have your client come here themself to ask their own
question and provide the details with which they are familiar. Stop
charging the client for your pretense of expertise.

You're really presumptuous. I only use the term client to distinguish
from myself. YOU REALLY don't want to attempt to chat with
my sister about computer problems.