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#1
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Yikes, I'm having a real problem. I am running
Windows XP with Service Pack 2 Home Edition Office 2003 with Service Pack 2 (only have Outlook and Word installed) Toshiba Notebook M15-S405 Satellite Pro 1.4 ghz with 512 mgs ram I woke up one morning and saw that I had a stop error window open on my computer explaining that Windows had encountered some kind of driver error and that windows had to restart. Windows offered that I review my system for serious errors. That is a very sad thing to wake up to. So I ran a chkdsk and defragged and a virus check. No problems there. I checked my drivers, but all of them seemed operational and fine. I do typically use a 2nd monitor and wireless mouse which was not connected at the time of the error, so I double checked those and then reran all those same checks with the monitor and mouse plugged in. I didn't see any real problems, until I went to open OUTLOOK. It did open with no problems and downloaded emails. But after it was done, I double clicked an email and a simple small stop error window opened saying "Can't Open this Item" with no other code or explanation as to why. I've tried new and old email, and in the middle of testing I got a balloon from my toolbar that said "MICROSOFT OUTLOOK HAS FAILED". That was a sad little balloon, I'll tell you that. So, I uninstalled, and reinstalled and updated and repaired but I haven't got it to work. I restored my computer to a week before the error, but still I'm having problems. Checking the Event Viewer I got this : 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 35 1000005 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 65 64 eters ed 0030: 64 65 37 62 30 34 2c 20 de7b04, 0038: 30 30 30 30 30 30 30 30 00000000 0040: 2c 20 38 30 35 36 61 66 , 8056af 0048: 64 37 2c 20 30 30 30 30 d7, 0000 0050: 30 30 30 30 0000 But when I click the Help & Support links, there's no real explanation as to what exactly happened or how to fix. Man, can anyone out there help me? I've ran several virus checks and done a thorough scrubbing of my hard disk. What is going on? |
#2
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Check your application event viewer, post any Outlook or Office errors by
Event ID and source. You also may want to scan your PST for errors. You can also run detect and repair from the Help menu. There are other options to test out as well, but I would want to start with those. -- Kathleen Orland Blessed are the cracked, for it is they who let in the light Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ " wrote: Yikes, I'm having a real problem. I am running Windows XP with Service Pack 2 Home Edition Office 2003 with Service Pack 2 (only have Outlook and Word installed) Toshiba Notebook M15-S405 Satellite Pro 1.4 ghz with 512 mgs ram I woke up one morning and saw that I had a stop error window open on my computer explaining that Windows had encountered some kind of driver error and that windows had to restart. Windows offered that I review my system for serious errors. That is a very sad thing to wake up to. So I ran a chkdsk and defragged and a virus check. No problems there. I checked my drivers, but all of them seemed operational and fine. I do typically use a 2nd monitor and wireless mouse which was not connected at the time of the error, so I double checked those and then reran all those same checks with the monitor and mouse plugged in. I didn't see any real problems, until I went to open OUTLOOK. It did open with no problems and downloaded emails. But after it was done, I double clicked an email and a simple small stop error window opened saying "Can't Open this Item" with no other code or explanation as to why. I've tried new and old email, and in the middle of testing I got a balloon from my toolbar that said "MICROSOFT OUTLOOK HAS FAILED". That was a sad little balloon, I'll tell you that. So, I uninstalled, and reinstalled and updated and repaired but I haven't got it to work. I restored my computer to a week before the error, but still I'm having problems. Checking the Event Viewer I got this : 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 35 1000005 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 65 64 eters ed 0030: 64 65 37 62 30 34 2c 20 de7b04, 0038: 30 30 30 30 30 30 30 30 00000000 0040: 2c 20 38 30 35 36 61 66 , 8056af 0048: 64 37 2c 20 30 30 30 30 d7, 0000 0050: 30 30 30 30 0000 But when I click the Help & Support links, there's no real explanation as to what exactly happened or how to fix. Man, can anyone out there help me? I've ran several virus checks and done a thorough scrubbing of my hard disk. What is going on? |
#3
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I've scanned my PST for errors and tried doing a detect and repair.
The scan found no problem. The Detect & repair goes about 50% of the way through and then asks for the OFFICE disk. i put it in and it does not recognize it. I don't really know how to show office errors by Event ID & source. Sorry, but I'm still desperate. I've tried everything I know besides reinstalling windows, which I don't want to do. Trying to look at the EVENT VIEWER, I can't see the Event ID, but using properties on some of the issues, I see, 'The Application Management service terminated with the following error: The specified module could not be found. ' and the source is Service Manager. Man, I am desperate! |
#4
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If you double click one of the errors in the event viewer, you should see an
event ID number and source. That information would be quite helpful. Also, when you see a Windows STOP screen, please read the information here in order to troubleshoot it. Usually the STOP screen (BSOD) has quite useful information. This site will help you to learn to read the information. -- Kathleen Orland Blessed are the cracked, for it is they who let in the light Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ " wrote: I've scanned my PST for errors and tried doing a detect and repair. The scan found no problem. The Detect & repair goes about 50% of the way through and then asks for the OFFICE disk. i put it in and it does not recognize it. I don't really know how to show office errors by Event ID & source. Sorry, but I'm still desperate. I've tried everything I know besides reinstalling windows, which I don't want to do. Trying to look at the EVENT VIEWER, I can't see the Event ID, but using properties on some of the issues, I see, 'The Application Management service terminated with the following error: The specified module could not be found. ' and the source is Service Manager. Man, I am desperate! |
#5
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Alright. First off when the Windows stop screen shows up, after I
double-click an email in outlook, the only thing that window says, is, 'Can't Open This Item' and that's it. The box that opens is small and says MICROSOFT OUTLOOK on the header. Shortly after that box opens, a balloon opens at the bottom right on my taskbar which says, 'MICROSOFT OUTLOOK FAILED' and that's all it says. When I click on the balloon NOTHING happens. So, looking back at my Event Viewer, only one of three things shows up repeatedly for when I've tried to open OUTLOOK. The info is as follows: #1 SOURCE: Service Control Manager CATEGORY: None EVENT ID: 7000 DESCRIPTION: The mrtRate service failed to start due to the following error: The system cannot find the file specified. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. #2 SOURCE: System Error CATEGORY: None EVENT ID: 1003 DESCRIPTION: Error code 10000050, parameter1 edde7b04, parameter2 00000000, parameter3 8056afd7, parameter4 00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. #3 SOURCE: Service Control manager CATEGORY: None EVENT ID: 7023 DESCRIPTION: The Application Management service terminated with the following error: The specified module could not be found. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. I did see that the disk reported some bad blocks a few times, but not only have I cleaned the heck out of the disk and defragged and all that, but the bad blocks happened in seperate instances from the outlook events. Hope this helps - I sure need to get this fixed. |
#6
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I think we are both defining a STOP screen differently. You will need to
describe it to me, to me a STOP screen is a Windows blue screen (BSOD). The only way to get out of it is to power off and then power up again. Please let me know what it is you are seeing. Thanks. As for the events, they are very helpful but I don't see the source posted for each event ID. The source of the event is as important as the event ID number. -- Kathleen Orland Blessed are the cracked, for it is they who let in the light Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ " wrote: Alright. First off when the Windows stop screen shows up, after I double-click an email in outlook, the only thing that window says, is, 'Can't Open This Item' and that's it. The box that opens is small and says MICROSOFT OUTLOOK on the header. Shortly after that box opens, a balloon opens at the bottom right on my taskbar which says, 'MICROSOFT OUTLOOK FAILED' and that's all it says. When I click on the balloon NOTHING happens. So, looking back at my Event Viewer, only one of three things shows up repeatedly for when I've tried to open OUTLOOK. The info is as follows: #1 SOURCE: Service Control Manager CATEGORY: None EVENT ID: 7000 DESCRIPTION: The mrtRate service failed to start due to the following error: The system cannot find the file specified. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. #2 SOURCE: System Error CATEGORY: None EVENT ID: 1003 DESCRIPTION: Error code 10000050, parameter1 edde7b04, parameter2 00000000, parameter3 8056afd7, parameter4 00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. #3 SOURCE: Service Control manager CATEGORY: None EVENT ID: 7023 DESCRIPTION: The Application Management service terminated with the following error: The specified module could not be found. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. I did see that the disk reported some bad blocks a few times, but not only have I cleaned the heck out of the disk and defragged and all that, but the bad blocks happened in seperate instances from the outlook events. Hope this helps - I sure need to get this fixed. |
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