Hi all,

The case was strange and I couldn't any solution for it yet. Please give me
a advise.

Here is the situation:

My colleague using WinXP + Office 2000 both are English Version. At last
week my colleague received a Email with an attachment report from other
colleague. After answering to the Email, Outlook became stuck and the
answered mail stayed at the Outbox. Later he found out the return mail was
actually send everytime he press the Sent button.
However from then on, Outlook does not receive any more mails.
No virus found after update the McAfee pattern or through McAfee real time
on-line virus scan.
Later, he found out there is a semicolon ( after the Inbox in the form of
"Inbox;" (There is no way to remove it after test). He could remove those
email inside the "Inbox" to a folder called Deleted Intems in another
Personal Folder, but not hte principal one. However, as soon as the mails
were transferred into this Deleted Items Folder, there is a semicolon
appeared on the name of this folder as well as the name of the Personal
Folder as well.
By setting up a new clean Outlook profile, it can send and receive emails
without problem but it couldn't move-in the old email from the old personal
file.
Is that a mechanism that screws up the Outlook?

Thanks in Advance...

To clarify you created a new Outlook profile and added the existing personal
folder .pst that was being used previously into the new Outlook profile as
well as pointing it be the delivery of all new mail. After that was done
you are not able to view old emails. Is the personal folder added indeed
the correct one - sometimes there are others and the incorrect one could
have been chosen. Also, if the personal folder will expand but no data is
in it check to make sure the views are not setup to view only unread or last
7 days or something. In other words the view can be hiding some emails -
make sure just the standard message one is chosen with no filters.

Finally, if you can not open the personal folder at all then it may be
corrupted and if that is the case I would run the scanpst.exe thought this
does not sound like the case since you indicated you could receive and send
new emails.

Just an FYI when you create a new Outlook profile it creates a new .pst I
believe and would need to be manually pointed to the previous one.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi all,

The case was strange and I couldn't any solution for it yet. Please give
me
a advise.

Here is the situation:

My colleague using WinXP + Office 2000 both are English Version. At last
week my colleague received a Email with an attachment report from other
colleague. After answering to the Email, Outlook became stuck and the
answered mail stayed at the Outbox. Later he found out the return mail was
actually send everytime he press the Sent button.
However from then on, Outlook does not receive any more mails.
No virus found after update the McAfee pattern or through McAfee real time
on-line virus scan.
Later, he found out there is a semicolon ( after the Inbox in the form
of
"Inbox;" (There is no way to remove it after test). He could remove those
email inside the "Inbox" to a folder called Deleted Intems in another
Personal Folder, but not hte principal one. However, as soon as the mails
were transferred into this Deleted Items Folder, there is a semicolon
appeared on the name of this folder as well as the name of the Personal
Folder as well.
By setting up a new clean Outlook profile, it can send and receive emails
without problem but it couldn't move-in the old email from the old
personal
file.
Is that a mechanism that screws up the Outlook?

Thanks in Advance...

Hi Francine Otterson,

Our colleague create a new Outlook profile and create a new.pst to
send/receive new mails without problem(no semicolon appear). If manual to
open that old pst file, it could see all old emails but it couldn't move any
old mails to the new personal folder. if import old emails from the defect
personal file then the semicolon will appeared after the new personal
folder.

The old pst file already used the scanpst to fix the error(only 1 error
found) but couldn't remove the semicolon error after fix action.

Thanks,

Chik

"Francine Otterson" ¼¶¼g©ó¶l¥ó
...
To clarify you created a new Outlook profile and added the existing
personal
folder .pst that was being used previously into the new Outlook profile as
well as pointing it be the delivery of all new mail. After that was done
you are not able to view old emails. Is the personal folder added indeed
the correct one - sometimes there are others and the incorrect one could
have been chosen. Also, if the personal folder will expand but no data is
in it check to make sure the views are not setup to view only unread or
last
7 days or something. In other words the view can be hiding some emails -
make sure just the standard message one is chosen with no filters.

Finally, if you can not open the personal folder at all then it may be
corrupted and if that is the case I would run the scanpst.exe thought this
does not sound like the case since you indicated you could receive and
send
new emails.

Just an FYI when you create a new Outlook profile it creates a new .pst I
believe and would need to be manually pointed to the previous one.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi all,

The case was strange and I couldn't any solution for it yet. Please give
me
a advise.

Here is the situation:

My colleague using WinXP + Office 2000 both are English Version. At last
week my colleague received a Email with an attachment report from other
colleague. After answering to the Email, Outlook became stuck and the
answered mail stayed at the Outbox. Later he found out the return mail
was
actually send everytime he press the Sent button.
However from then on, Outlook does not receive any more mails.
No virus found after update the McAfee pattern or through McAfee real
time
on-line virus scan.
Later, he found out there is a semicolon ( after the Inbox in the form
of
"Inbox;" (There is no way to remove it after test). He could remove
those
email inside the "Inbox" to a folder called Deleted Intems in another
Personal Folder, but not hte principal one. However, as soon as the
mails
were transferred into this Deleted Items Folder, there is a semicolon
appeared on the name of this folder as well as the name of the Personal
Folder as well.
By setting up a new clean Outlook profile, it can send and receive
emails
without problem but it couldn't move-in the old email from the old
personal
file.
Is that a mechanism that screws up the Outlook?

Thanks in Advance...

Where is it putting the semi-colon again. Have you tried creating a copy of
the .pst and naming something different.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi Francine Otterson,

Our colleague create a new Outlook profile and create a new.pst to
send/receive new mails without problem(no semicolon appear). If manual to
open that old pst file, it could see all old emails but it couldn't move
any
old mails to the new personal folder. if import old emails from the defect
personal file then the semicolon will appeared after the new personal
folder.

The old pst file already used the scanpst to fix the error(only 1 error
found) but couldn't remove the semicolon error after fix action.

Thanks,

Chik

"Francine Otterson" ¼¶¼g©ó¶l¥ó
...
To clarify you created a new Outlook profile and added the existing
personal
folder .pst that was being used previously into the new Outlook profile
as
well as pointing it be the delivery of all new mail. After that was done
you are not able to view old emails. Is the personal folder added indeed
the correct one - sometimes there are others and the incorrect one could
have been chosen. Also, if the personal folder will expand but no data
is
in it check to make sure the views are not setup to view only unread or
last
7 days or something. In other words the view can be hiding some emails -
make sure just the standard message one is chosen with no filters.

Finally, if you can not open the personal folder at all then it may be
corrupted and if that is the case I would run the scanpst.exe thought
this
does not sound like the case since you indicated you could receive and
send
new emails.

Just an FYI when you create a new Outlook profile it creates a new .pst I
believe and would need to be manually pointed to the previous one.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi all,

The case was strange and I couldn't any solution for it yet. Please
give
me
a advise.

Here is the situation:

My colleague using WinXP + Office 2000 both are English Version. At
last
week my colleague received a Email with an attachment report from other
colleague. After answering to the Email, Outlook became stuck and the
answered mail stayed at the Outbox. Later he found out the return mail
was
actually send everytime he press the Sent button.
However from then on, Outlook does not receive any more mails.
No virus found after update the McAfee pattern or through McAfee real
time
on-line virus scan.
Later, he found out there is a semicolon ( after the Inbox in the
form
of
"Inbox;" (There is no way to remove it after test). He could remove
those
email inside the "Inbox" to a folder called Deleted Intems in another
Personal Folder, but not hte principal one. However, as soon as the
mails
were transferred into this Deleted Items Folder, there is a semicolon
appeared on the name of this folder as well as the name of the Personal
Folder as well.
By setting up a new clean Outlook profile, it can send and receive
emails
without problem but it couldn't move-in the old email from the old
personal
file.
Is that a mechanism that screws up the Outlook?

Thanks in Advance...

After import those old email from the defect .pst file, the semi-colon
putting in the root of the personal folder (new profile of .pst file).

Regards,

Chik

"Francine Otterson [MVP - Outlook]" ¼¶¼g©ó¶l¥ó
...
Where is it putting the semi-colon again. Have you tried creating a copy
of
the .pst and naming something different.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi Francine Otterson,

Our colleague create a new Outlook profile and create a new.pst to
send/receive new mails without problem(no semicolon appear). If manual
to
open that old pst file, it could see all old emails but it couldn't move
any
old mails to the new personal folder. if import old emails from the
defect
personal file then the semicolon will appeared after the new personal
folder.

The old pst file already used the scanpst to fix the error(only 1 error
found) but couldn't remove the semicolon error after fix action.

Thanks,

Chik

"Francine Otterson" ¼¶¼g©ó¶l¥ó
...
To clarify you created a new Outlook profile and added the existing
personal
folder .pst that was being used previously into the new Outlook profile
as
well as pointing it be the delivery of all new mail. After that was
done
you are not able to view old emails. Is the personal folder added
indeed
the correct one - sometimes there are others and the incorrect one
could
have been chosen. Also, if the personal folder will expand but no data
is
in it check to make sure the views are not setup to view only unread or
last
7 days or something. In other words the view can be hiding some
emails -
make sure just the standard message one is chosen with no filters.

Finally, if you can not open the personal folder at all then it may be
corrupted and if that is the case I would run the scanpst.exe thought
this
does not sound like the case since you indicated you could receive and
send
new emails.

Just an FYI when you create a new Outlook profile it creates a new .pst
I
believe and would need to be manually pointed to the previous one.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi all,

The case was strange and I couldn't any solution for it yet. Please
give
me
a advise.

Here is the situation:

My colleague using WinXP + Office 2000 both are English Version. At
last
week my colleague received a Email with an attachment report from
other
colleague. After answering to the Email, Outlook became stuck and the
answered mail stayed at the Outbox. Later he found out the return
mail
was
actually send everytime he press the Sent button.
However from then on, Outlook does not receive any more mails.
No virus found after update the McAfee pattern or through McAfee real
time
on-line virus scan.
Later, he found out there is a semicolon ( after the Inbox in the
form
of
"Inbox;" (There is no way to remove it after test). He could remove
those
email inside the "Inbox" to a folder called Deleted Intems in another
Personal Folder, but not hte principal one. However, as soon as the
mails
were transferred into this Deleted Items Folder, there is a semicolon
appeared on the name of this folder as well as the name of the
Personal
Folder as well.
By setting up a new clean Outlook profile, it can send and receive
emails
without problem but it couldn't move-in the old email from the old
personal
file.
Is that a mechanism that screws up the Outlook?

Thanks in Advance...

You may have already stated that you did this but have you since ran the
scanpst tool

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
After import those old email from the defect .pst file, the semi-colon
putting in the root of the personal folder (new profile of .pst file).

Regards,

Chik

"Francine Otterson [MVP - Outlook]" ¼¶¼g©ó¶l¥ó
...
Where is it putting the semi-colon again. Have you tried creating a copy
of
the .pst and naming something different.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi Francine Otterson,

Our colleague create a new Outlook profile and create a new.pst to
send/receive new mails without problem(no semicolon appear). If manual
to
open that old pst file, it could see all old emails but it couldn't
move
any
old mails to the new personal folder. if import old emails from the
defect
personal file then the semicolon will appeared after the new personal
folder.

The old pst file already used the scanpst to fix the error(only 1 error
found) but couldn't remove the semicolon error after fix action.

Thanks,

Chik

"Francine Otterson" ¼¶¼g©ó¶l¥ó
...
To clarify you created a new Outlook profile and added the existing
personal
folder .pst that was being used previously into the new Outlook
profile
as
well as pointing it be the delivery of all new mail. After that was
done
you are not able to view old emails. Is the personal folder added
indeed
the correct one - sometimes there are others and the incorrect one
could
have been chosen. Also, if the personal folder will expand but no
data
is
in it check to make sure the views are not setup to view only unread
or
last
7 days or something. In other words the view can be hiding some
emails -
make sure just the standard message one is chosen with no filters.

Finally, if you can not open the personal folder at all then it may be
corrupted and if that is the case I would run the scanpst.exe thought
this
does not sound like the case since you indicated you could receive and
send
new emails.

Just an FYI when you create a new Outlook profile it creates a new
.pst
I
believe and would need to be manually pointed to the previous one.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


"Chik" wrote in message
...
Hi all,

The case was strange and I couldn't any solution for it yet. Please
give
me
a advise.

Here is the situation:

My colleague using WinXP + Office 2000 both are English Version. At
last
week my colleague received a Email with an attachment report from
other
colleague. After answering to the Email, Outlook became stuck and
the
answered mail stayed at the Outbox. Later he found out the return
mail
was
actually send everytime he press the Sent button.
However from then on, Outlook does not receive any more mails.
No virus found after update the McAfee pattern or through McAfee
real
time
on-line virus scan.
Later, he found out there is a semicolon ( after the Inbox in the
form
of
"Inbox;" (There is no way to remove it after test). He could remove
those
email inside the "Inbox" to a folder called Deleted Intems in
another
Personal Folder, but not hte principal one. However, as soon as the
mails
were transferred into this Deleted Items Folder, there is a
semicolon
appeared on the name of this folder as well as the name of the
Personal
Folder as well.
By setting up a new clean Outlook profile, it can send and receive
emails
without problem but it couldn't move-in the old email from the old
personal
file.
Is that a mechanism that screws up the Outlook?

Thanks in Advance...