I saw in a discussion forum a topic that I am currently experiencing
with one user. Outlook 2003 Windows XP and SBS with Exchange.
Everything was working fine until recently and now no new email will be
downloaded to his offline or cache ost file. Can see all the new emails
in a pure online mode or OWA. Have tried deleting profiles, recreating
offline files the lot but no success.

In the post it talked about renaming the ost file, would this be the
same as recreating it in a different location? Are there any other
fixes available?

Regards,

Ben Primus

ps. I have already tried to delete the exchange support files as per
the KB in my synch error log.

Just delete the .ost and let Outlook recreate it when next online. (Do this
with Outlook closed, needless to say.)

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, benp asked:

| I saw in a discussion forum a topic that I am currently experiencing
| with one user. Outlook 2003 Windows XP and SBS with Exchange.
| Everything was working fine until recently and now no new email will
| be downloaded to his offline or cache ost file. Can see all the new
| emails in a pure online mode or OWA. Have tried deleting profiles,
| recreating offline files the lot but no success.
|
| In the post it talked about renaming the ost file, would this be the
| same as recreating it in a different location? Are there any other
| fixes available?
|
| Regards,
|
| Ben Primus
|
| ps. I have already tried to delete the exchange support files as per
| the KB in my synch error log.

Hi Milly,

I tried this and no luck, it seems to not get the last week or so
email. The ost file size is only about 400mg and it does the same thing
in cacjed mode as well as offline mode.

Any other ideas?

Ben

benp wrote:

I tried this and no luck, it seems to not get the last week or so
email. The ost file size is only about 400mg and it does the same
thing in cacjed mode as well as offline mode.

If this were happening to me, I'd completely disable Cached Exchange mode,
start Outlook without it, stop Outlook, delete the OST, then reenable Cached
Exchange mode. If that didn't work, I'd start with a new mail profile.
--
Brian Tillman

I have done this, it doesn't seem to want to work with cached mode or
offline mode, have created new profiles the lot. The only other thing I
can try is to get this user to log onto another machine to see if it is
mailbox related or outlook related.