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Keywords Outlook, startup, slow, hang, delay
Problem When launching Outlook (or as soon as a profile is selected), the app "hangs" and the splash screen is shown for exactly 3 minutes 30 seconds (every time). Once up and running, the app behaves normally. I only connect to a single POP3 mailbox. If Outlook is closed within the 3:30 timeframe, a "Not Responding" window is displayed. CPU is within normal limits during this time Additionally, creating a new .pst file (as part of profile creation) takes 7 minutes. System Info - Windows XP Home SP2, fully patched - Outlook 2003 (11.8010.6568) Sp2 Troubleshooting Unfortunately I cannot remember installing any software or patches around the time when this starting happening and I have no system restore points to go back to. I have attempted all of the following troubleshooting steps, none of which solved the problem: - created a new profile with no email accounts (confirming it is neither a profile nor network issue) - ran outlook on same PC with different user account - ran scanpst.exe on all .pst files, no errors detected - Verified all add-ins were disabled - ran Outlook in safe mode "Outlook /safe" - ran Outlook in /cleanviews mode (switch was not recognized) - deleted "C:\Documents and Settings\username\Application Data\Microsoft\Outlook" folder - Uninstalled and Reinstalled entire office suite, tested before applying office updates - Ensured that "MSN Messenger" integration is disabled feature does not seem to exist in this version) Diagnosis The problem seems to be related to the initial accessing/creating of Outlook data (.pst) files. Any suggestions would be greatly appreciated as my only options at this point seem to be to "live with it" or reinstall Windows. - Cambio |
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