Hi.
I'm a new user to Outlook and I'm having a heck of a time.

I have synced my Palm with Outlook, so I know there's data on my computer
that I
should be able to access. I opened Outlook, and there is no data in there.
When I go to open a Personal Folder, it asks me to browse for the data. I
searched my computer and found one large PST file (my palm data, I'm
assuming), but there's no Outlook or Palm logo associated with it. I try to
open it, and it asks me which program to open it with. Microsoft Outlook is
NOT on that list! Even though it's on my desktop and in my All Programs
list, and I can launch it easily, I cannot find it when I go to open this PST
file. HELP ME PLEASE!!! I AM SO FRUSTRATED!!!

Thank you

schmilary

"schmilary" wrote in message
...
Hi.
I'm a new user to Outlook and I'm having a heck of a time.

I have synced my Palm with Outlook, so I know there's data on my computer
that I
should be able to access. I opened Outlook, and there is no data in
there.
When I go to open a Personal Folder, it asks me to browse for the data. I
searched my computer and found one large PST file (my palm data, I'm
assuming), but there's no Outlook or Palm logo associated with it. I try
to
open it, and it asks me which program to open it with. Microsoft Outlook
is
NOT on that list! Even though it's on my desktop and in my All Programs
list, and I can launch it easily, I cannot find it when I go to open this
PST
file. HELP ME PLEASE!!! I AM SO FRUSTRATED!!!

Thank you

schmilary



Outlook is a different program to Outlook Express. Outlook Express is
included with the Windows operating system, Outlook is not. Are you
absolutely sure you have a copy of Outlook (NOT Outlook Express) that you
have and that you have installed? Or are you mixing the two completely
programs up?

Since the OP said that the problem involves synching and OE cannot synch
natively to Palm or PPC, I am pretty sure she means Outlook, not Express.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Alan asked:

| "schmilary" wrote in message
| ...
|| Hi.
|| I'm a new user to Outlook and I'm having a heck of a time.
||
|| I have synced my Palm with Outlook, so I know there's data on my
|| computer that I
|| should be able to access. I opened Outlook, and there is no data in
|| there.
|| When I go to open a Personal Folder, it asks me to browse for the
|| data. I searched my computer and found one large PST file (my palm
|| data, I'm assuming), but there's no Outlook or Palm logo associated
|| with it. I try to
|| open it, and it asks me which program to open it with. Microsoft
|| Outlook is
|| NOT on that list! Even though it's on my desktop and in my All
|| Programs list, and I can launch it easily, I cannot find it when I
|| go to open this PST
|| file. HELP ME PLEASE!!! I AM SO FRUSTRATED!!!
||
|| Thank you
||
|| schmilary
||
||
|
| Outlook is a different program to Outlook Express. Outlook Express is
| included with the Windows operating system, Outlook is not. Are you
| absolutely sure you have a copy of Outlook (NOT Outlook Express) that
| you have and that you have installed? Or are you mixing the two
| completely programs up?

Hi Alan,

It is definitely Microsoft Outlook. Icon is gold colored Microsoft square-
like excel is green. Tried exporting from Outlook and it said that my
import/export drivers weren't installed. I put in the Microsoft Office 2000
Professional install disk, re-installed Outlook, and it STILL wouldn't
export-- giving me the same message... I'm baffled.

"Alan" wrote:


"schmilary" wrote in message
...
Hi.
I'm a new user to Outlook and I'm having a heck of a time.

I have synced my Palm with Outlook, so I know there's data on my computer
that I
should be able to access. I opened Outlook, and there is no data in
there.
When I go to open a Personal Folder, it asks me to browse for the data. I
searched my computer and found one large PST file (my palm data, I'm
assuming), but there's no Outlook or Palm logo associated with it. I try
to
open it, and it asks me which program to open it with. Microsoft Outlook
is
NOT on that list! Even though it's on my desktop and in my All Programs
list, and I can launch it easily, I cannot find it when I go to open this
PST
file. HELP ME PLEASE!!! I AM SO FRUSTRATED!!!

Thank you

schmilary



Outlook is a different program to Outlook Express. Outlook Express is
included with the Windows operating system, Outlook is not. Are you
absolutely sure you have a copy of Outlook (NOT Outlook Express) that you
have and that you have installed? Or are you mixing the two completely
programs up?

schmilary wrote:

I have synced my Palm with Outlook, so I know there's data on my
computer that I
should be able to access.

I you can't see it when you open Outlook, then yo have not synced the Palm
data with Outlook. What sync program do you use?

I opened Outlook, and there is no data in
there. When I go to open a Personal Folder, it asks me to browse for
the data.

That's normal. If you open Word, for example and try to open a file, it
asks you to browse, too. EVERY program will present a browser window when
you click FileOpen. Why do you find this strange?

I searched my computer and found one large PST file (my
palm data, I'm assuming), but there's no Outlook or Palm logo
associated with it.

Nor should there be, ncessarily. Who cares what logo shows up? That
doesn't affect anything.

I try to open it, and it asks me which program
to open it with. Microsoft Outlook is NOT on that list!

You cannot open a PST from WIndows Explorer. You have to start Outlook,
click FIleOpenOutlook Data File, browse to the PST, select it, and click
OK.
--
Brian Tillman

schmilary wrote:

It is definitely Microsoft Outlook. Icon is gold colored Microsoft
square- like excel is green. Tried exporting from Outlook and it
said that my import/export drivers weren't installed. I put in the
Microsoft Office 2000 Professional install disk, re-installed
Outlook, and it STILL wouldn't export-- giving me the same message...
I'm baffled.

Your initial messahe didn't say anything about importing or exporting. How
does that enter into the issue now?
--
Brian Tillman

Hi Brian.

Thank you for attempting to help me. SO, to clear things up a bit here's
the deal.

I'm attempting to consolidate all of my contact information into Microsoft
Outlook. I am able to sync my Palm to Outlook as well as the Palm Desktop
using the software provided with my Palm Zire 72. As it stands right now, I
chose Outlook because Outlook is theoretically able to export to an Excel
file, which is the format I ultimately need to have all of my contacts
consolidated into. Why? I am going to upload it to an FTP server database,
which will be ready in two weeks.

While beginning the process, I've hit several brick walls.

I have synced my Palm with Outlook, but the data doesn't present itself when
I open the program. I searched my computer for the data using the Outlook
extension .pst and found one result with the search. The file size was about
as large as I'd expect it to be given the number of contacts in my palm, but
the icon associated with the file is a non-proprietary icon. What does this
mean??? You know when you have, say, a .jpeg file but the file extension
hasn't been attached to the file name? The icon representing the .jpeg
basically looks like a blank white internet explorer window only tiny? THEN,
when you add the .jpeg etension to the file name and suddenly the icon
changes and you can tell that it is a the .jpeg simply by the icon
appearance? Same with a word doc... Anyway, if I double click on the file
in my search results, a dialogue box opens up and says it doesn't know which
app to use to open the file and asks if I want to search the web to find an
appropriate app or if I want to search a list of available apps on my
computer. I have selected both options in this effort. With the web search,
it tells me to open it with Microsoft Outlook. When I try to go to a list of
available apps on my computer, Microsoft Outlook does not appear. AAAARGH!!!
I've tried searching my computer for the app to no avail.

Having given up on that for the moment, I figured I'd work on something
else. I tried to do the basic importing and exporting to and from Outlook.
I will have to do this alot in the next couple of weeks. Upon attempting to
export, I received an error message saying that the import/export drivers are
not installed and would I like to install them now? I say yes, it says I
need a disk, I insert the disk that I have for Microsoft Office 2000
Professional, and select Outlook to re-install. It does it's thing, and
seems to be installing.

I repeat my exporting effort, and again get the message that my drivers are
not installed.

HELP!!! EVERYTHING I TRY TO DO FAILS!!!

Thanks again

schmilary

"Brian Tillman" wrote:

schmilary wrote:

I have synced my Palm with Outlook, so I know there's data on my
computer that I
should be able to access.

I you can't see it when you open Outlook, then yo have not synced the Palm
data with Outlook. What sync program do you use?

I opened Outlook, and there is no data in
there. When I go to open a Personal Folder, it asks me to browse for
the data.

That's normal. If you open Word, for example and try to open a file, it
asks you to browse, too. EVERY program will present a browser window when
you click FileOpen. Why do you find this strange?

I searched my computer and found one large PST file (my
palm data, I'm assuming), but there's no Outlook or Palm logo
associated with it.

Nor should there be, ncessarily. Who cares what logo shows up? That
doesn't affect anything.

I try to open it, and it asks me which program
to open it with. Microsoft Outlook is NOT on that list!

You cannot open a PST from WIndows Explorer. You have to start Outlook,
click FIleOpenOutlook Data File, browse to the PST, select it, and click
OK.
--
Brian Tillman

schmilary wrote:

I have synced my Palm with Outlook, but the data doesn't present
itself when I open the program.

I simply don't see how this is possible. If you have one mail profile, that
mail profile will have a default message store and the sync software will
use that message store. Outlook will too. It can't use any other. If you
have more than one profile, you have not selected a default profile, and
none are active when you sync, you'll be prompted for which profile to use.
Outlook will do the same. That profile will have a default message store
and both Outlook and the sync software will use it. It can't do anything
else. If you have more than one mail profile and you've select a default
profile, then you'll have the same conditions as occur with a single
profile. It is impossible for anything else to occur.

I searched my computer for the data
using the Outlook extension .pst and found one result with the
search. The file size was about as large as I'd expect it to be
given the number of contacts in my palm, but the icon associated with
the file is a non-proprietary icon. What does this mean???

It doesn't mean anything. The icon is of no import. In fact the
unassociated icon is exactly what you SHOULD see.

Anyway, if I double click
on the file in my search results, a dialogue box opens up and says
it doesn't know which app to use to open the file and asks if I want
to search the web to find an appropriate app or if I want to search a
list of available apps on my computer.

Normal. You shouldn't be opening PSTs from Windows Explorer.

Having given up on that for the moment, I figured I'd work on
something else. I tried to do the basic importing and exporting to
and from Outlook.

Never import from a PST. You lose data and there is no need.

I will have to do this alot in the next couple of
weeks. Upon attempting to export, I received an error message saying
that the import/export drivers are not installed and would I like to
install them now? I say yes, it says I need a disk, I insert the
disk that I have for Microsoft Office 2000 Professional, and select
Outlook to re-install. It does it's thing, and seems to be
installing.

Never export to a PST. You lose data and there is no need.

Why don't you try to open it as I've already suggested? Start Outlook and
click FileOpenOutlook Data File, browse to the PST, select it, and click
OK.
--
Brian Tillman

Hi Brian.

Thank you again.

I re-synced my palm to outlook while outlook was open, and it worked. My
data came in.

As far as importing and exporting is concerned, I was not trying to import
from or export to a PST file. I was simply trying to open the file not
import. As for exporting, I was trying to export to Excel or a Tab Separated
Value and I get an error message which says the import/export engines are not
installed and asks if I want to install them now.

I have learned that I apparently have two versions of Microsoft Office
loaded on my computer: Office 2000 Professional and Office 2000 Small
Business. I only have the discs for the Professional version, and it is
asking for the Small Business version...

I cannot export. I would also still like to know why Outlook doesn't appear
in my program application list... aaargh!

Thanks so much,

schmilary

"Brian Tillman" wrote:

schmilary wrote:

I have synced my Palm with Outlook, but the data doesn't present
itself when I open the program.

I simply don't see how this is possible. If you have one mail profile, that
mail profile will have a default message store and the sync software will
use that message store. Outlook will too. It can't use any other. If you
have more than one profile, you have not selected a default profile, and
none are active when you sync, you'll be prompted for which profile to use.
Outlook will do the same. That profile will have a default message store
and both Outlook and the sync software will use it. It can't do anything
else. If you have more than one mail profile and you've select a default
profile, then you'll have the same conditions as occur with a single
profile. It is impossible for anything else to occur.

I searched my computer for the data
using the Outlook extension .pst and found one result with the
search. The file size was about as large as I'd expect it to be
given the number of contacts in my palm, but the icon associated with
the file is a non-proprietary icon. What does this mean???

It doesn't mean anything. The icon is of no import. In fact the
unassociated icon is exactly what you SHOULD see.

Anyway, if I double click
on the file in my search results, a dialogue box opens up and says
it doesn't know which app to use to open the file and asks if I want
to search the web to find an appropriate app or if I want to search a
list of available apps on my computer.

Normal. You shouldn't be opening PSTs from Windows Explorer.

Having given up on that for the moment, I figured I'd work on
something else. I tried to do the basic importing and exporting to
and from Outlook.

Never import from a PST. You lose data and there is no need.

I will have to do this alot in the next couple of
weeks. Upon attempting to export, I received an error message saying
that the import/export drivers are not installed and would I like to
install them now? I say yes, it says I need a disk, I insert the
disk that I have for Microsoft Office 2000 Professional, and select
Outlook to re-install. It does it's thing, and seems to be
installing.

Never export to a PST. You lose data and there is no need.

Why don't you try to open it as I've already suggested? Start Outlook and
click FileOpenOutlook Data File, browse to the PST, select it, and click
OK.
--
Brian Tillman