This update refuses to install. I get the message that "An unavailable
network source is needed" (or words to that effect). The Network source is
this:
D:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\

There is NO D:\MSOCache\ folder (and yes I have enabled hidden and system
files) and in any case that's not where Office 2003 was installed from.
I navigate to PRO11.msi file on my Office 2003 CD, select it (that's the
file the update is asking for) and nothing happens! I just get a box saying
"Update Failed".
How useful is THAT, MS? No detail as to WHY the update failed. Presumably
that would be too useful, wouldn't it?

Anyway, can anyone suggest how I might be able to install this update?

Thanks

Is your Office Source Engine enabled under your system services? Did you
move the msocache file using the LIS Tool? Did you check the installation
log for why it failed?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon asked:

| This update refuses to install. I get the message that "An unavailable
| network source is needed" (or words to that effect). The Network
| source is this:
| D:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\
|
| There is NO D:\MSOCache\ folder (and yes I have enabled hidden and
| system files) and in any case that's not where Office 2003 was
| installed from.
| I navigate to PRO11.msi file on my Office 2003 CD, select it (that's
| the file the update is asking for) and nothing happens! I just get a
| box saying "Update Failed".
| How useful is THAT, MS? No detail as to WHY the update failed.
| Presumably that would be too useful, wouldn't it?
|
| Anyway, can anyone suggest how I might be able to install this update?
|
| Thanks

Milly Staples [MVP - Outlook] wrote:
Is your Office Source Engine enabled under your system services?

how do I check that?

Did you move the msocache file using the LIS Tool?

Nope - but there's no MSOCache folder anywhere on my machine. (What's the
"LIS" tool?)

Did you check the installation log for why it failed?

No - where do I find it?

Hi Milly - I responded to your post with the underneath: did you miss it?


Gordon wrote:
Milly Staples [MVP - Outlook] wrote:
Is your Office Source Engine enabled under your system services?

how do I check that?

Did you move the msocache file using the LIS Tool?

Nope - but there's no MSOCache folder anywhere on my machine. (What's
the "LIS" tool?)

Did you check the installation log for why it failed?

No - where do I find it?

Gordon wrote:
Hi Milly - I responded to your post with the underneath: did you miss
it?

Gordon wrote:
Milly Staples [MVP - Outlook] wrote:
Is your Office Source Engine enabled under your system services?

how do I check that?

Did you move the msocache file using the LIS Tool?

Nope - but there's no MSOCache folder anywhere on my machine. (What's
the "LIS" tool?)

Did you check the installation log for why it failed?

No - where do I find it?

Problem solved using Ofice Update site rather than automatic updating on XP.