Using Microsoft Office 2003 through an exchange server. Even though all the
right boxes are checked and/or unchecked (I think), I cannot get Outlook to
automatically receive messages as they come in. I have to hit the
send-receive button every time to see if new messages have arrived. HELP!

"Jan Groshan" wrote in message
. com...
Using Microsoft Office 2003 through an exchange server. Even though
all the
right boxes are checked and/or unchecked (I think), I cannot get
Outlook to
automatically receive messages as they come in. I have to hit the
send-receive button every time to see if new messages have arrived.
HELP!




If you select a *different* folder and then reselect the Inbox folder,
like switch the highlight from the Inbox to Sent Items and back to
Inbox, do you then see your new mails? If so, try disabling the
Exchange caching mode option within Outlook 2003. If that doesn't work,
could be something is blocking the UDP packets from the Exchange server
from reaching your host (i.e., you have network problems); see the
following:

http://support.microsoft.com/kb/305572
http://support.microsoft.com/kb/264035
http://support.microsoft.com/kb/264035

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Also make sure you have automatic polling set up for no less than every 10
minutes to give the servers time to reset. Tools, Options, Mail Setup,
Send/receive button.

"Jan Groshan" wrote:

Using Microsoft Office 2003 through an exchange server. Even though all the
right boxes are checked and/or unchecked (I think), I cannot get Outlook to
automatically receive messages as they come in. I have to hit the
send-receive button every time to see if new messages have arrived. HELP!

"Mary" wrote in message
news
Also make sure you have automatic polling set up for no less than
every 10
minutes to give the servers time to reset. Tools, Options, Mail Setup,
Send/receive button.


Actually the recommendation is 5 minutes minimum. This isn't to provide
time for the server to reset (which you did not define). This is to
make sure that a current mail session has time to complete before the
next one begins. If your e-mail client is busy with its first session
and is still busy when the second session starts then the first session
gets terminated (the effect of which depends on the e-mail client; for
Outlook which does not update its mail ID list and delete the downloaded
items from the server until the mail session completes, this means
Outlook would end up retrying to download the same mails). which can
interfere with the first session. 5 minutes is usually sufficient to
let the e-mail client download all the new mails before the next poll
interval by that e-mail client. However, if you get really huge mails
(like they have large image files attached) then it could take longer to
download them so, in that case, you need to up the poll interval to
however long it takes to ensure the mail sessions don't overlap and
interfere with each other. Having the mail sessions too close and
interferring with each other is an e-mail client problem, not a server
problem.