I upgraded to a new hard drive and the setup software copied my old C drive
to the new one. Outlook would not get new messages and trying to access the
email accounts gets a message about the registry. I downloaded and used the
Windows install clean utility because I got an error about not finding the
patch when I tried to reinstall. Then was able to reinstall Office XP but
still cannot access the email account menu selection. I still get the error
message, "The operation failed due to a registry or installation
problem...." I ran the repair. Still get the message.

What's my next step?

Kathy

In k.net,
Kathy Weise typed:
I upgraded to a new hard drive and the setup software

What setup software?

copied my old C
drive to the new one. Outlook would not get new messages and trying
to access the email accounts gets a message about the registry. I
downloaded and used the Windows install clean utility because I got
an error about not finding the patch when I tried to reinstall. Then
was able to reinstall Office XP but still cannot access the email
account menu selection. I still get the error message, "The operation
failed due to a registry or installation problem...." I ran the
repair. Still get the message.

Can you create a new mail profile in Outlook? (control panel | mail)


What's my next step?

Kathy

Before I saw your suggestion, I uninstalled OfficeXP again, but this time, I
changed the name of the old program files\Microsoft office folder. Then
reinstalled. Next I opened Outlook and a message popped up saying it found
an account in Outlook Express. I let it use it and now I can get email again
, BUT...
Now I get an almost endless "Enter Network Password" popup, while it's
retrieving email.

Any suggestion for that?

"Lanwench [MVP - Exchange]"
ahoo.com wrote in message
...


In k.net,
Kathy Weise typed:
I upgraded to a new hard drive and the setup software

What setup software?

copied my old C
drive to the new one. Outlook would not get new messages and trying
to access the email accounts gets a message about the registry. I
downloaded and used the Windows install clean utility because I got
an error about not finding the patch when I tried to reinstall. Then
was able to reinstall Office XP but still cannot access the email
account menu selection. I still get the error message, "The operation
failed due to a registry or installation problem...." I ran the
repair. Still get the message.

Can you create a new mail profile in Outlook? (control panel | mail)


What's my next step?

Kathy