My folks' system is running XP with SP2 and Outlook 2000 with SP2 on a
dial-up connection.

When I have the "Check for new mail every X minutes" box checked, then every
time Outlook checks for mail it closes the modem connection to the ISP
(basically hangs up the phone line) without asking for confirmation. Even if
I check for email manually by clicking the send/receive button, it
terminates the connection with the ISP immediately after sending and
receiving main, but ONLY if the "Check for new mail every X minutes" box
checked!

I've made sure the box in Outlook that says to "disconnect after
sending/receiving email" is NOT checked. I've looked at it about a hundred
times, even tried putting a check in it, rebooting, and then unchecking it
and rebooting again, to no avail. That option doesn't actually seem to
affect anything. It's as though when I put a check mark in the box that
says "check for new mail every X minutes" it puts a hidden and unremovable
check mark in the box that says to "close the connection after doing a
send/receive."

Has anyone else encountered this? Is there a fix?

Fix for what?
This is how Outlook is designed. Phone line connections are designed to
disconnect automatically when you enable automatic polling to conserve
connection time.
If you do not want Outlook to manage the connection, set the connection type
to LAN or establish your connection before you launch Outlook.
--
Russ Valentine
[MVP-Outlook]
"Adam Corolla" wrote in message
...
My folks' system is running XP with SP2 and Outlook 2000 with SP2 on a
dial-up connection.

When I have the "Check for new mail every X minutes" box checked, then
every time Outlook checks for mail it closes the modem connection to the
ISP (basically hangs up the phone line) without asking for confirmation.
Even if I check for email manually by clicking the send/receive button, it
terminates the connection with the ISP immediately after sending and
receiving main, but ONLY if the "Check for new mail every X minutes" box
checked!

I've made sure the box in Outlook that says to "disconnect after
sending/receiving email" is NOT checked. I've looked at it about a
hundred times, even tried putting a check in it, rebooting, and then
unchecking it and rebooting again, to no avail. That option doesn't
actually seem to affect anything. It's as though when I put a check mark
in the box that says "check for new mail every X minutes" it puts a hidden
and unremovable check mark in the box that says to "close the connection
after doing a send/receive."

Has anyone else encountered this? Is there a fix?

"Russ Valentine [MVP-Outlook]" wrote in message
...
Fix for what?
This is how Outlook is designed. Phone line connections are designed to
disconnect automatically when you enable automatic polling to conserve
connection time.

Thanks!
But why isn't there any option to turn off automatic disconnect after
automatic polling? That only makes sense to me if there could never
conceivably be a situation in which you might want Outlook to check for mail
automatically but stay connected, and I can think of a number if situations
in which you would.

If you do not want Outlook to manage the connection, set the connection
type to LAN or establish your connection before you launch Outlook.

Then it won't dial the ISP automatically if it isn't connected to the ISP
when Outlook tries to check for mail. I guess there is simply no way to
force Outlook to connect automatically when attempting to do an automatic
poll and not drop the connection afterwards?

Sure there is. I already told you how. Set the connection type to LAN. If
there is no connection when you launch Outlook, it will establish one but
not manage it.
When you use a Phone Line connection type and set up automatic polling,
Outlook assumes you want to conserve connection time, so it manages the
connection by overriding the preference not to hang up after Send/Receive.
--
Russ Valentine
[MVP-Outlook]
"Adam Corolla" wrote in message
...

"Russ Valentine [MVP-Outlook]" wrote in message
...
Fix for what?
This is how Outlook is designed. Phone line connections are designed to
disconnect automatically when you enable automatic polling to conserve
connection time.

Thanks!
But why isn't there any option to turn off automatic disconnect after
automatic polling? That only makes sense to me if there could never
conceivably be a situation in which you might want Outlook to check for
mail automatically but stay connected, and I can think of a number if
situations in which you would.

If you do not want Outlook to manage the connection, set the connection
type to LAN or establish your connection before you launch Outlook.

Then it won't dial the ISP automatically if it isn't connected to the ISP
when Outlook tries to check for mail. I guess there is simply no way to
force Outlook to connect automatically when attempting to do an automatic
poll and not drop the connection afterwards?

"Russ Valentine [MVP-Outlook]" wrote in message
...
Sure there is. I already told you how. Set the connection type to LAN. If
there is no connection when you launch Outlook, it will establish one but
not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!

"Adam Corolla" wrote in message
...

"Russ Valentine [MVP-Outlook]" wrote in message
...
Sure there is. I already told you how. Set the connection type to LAN. If
there is no connection when you launch Outlook, it will establish one but
not manage it.

Ah!!! It wasn't doing that on mine, but that's because I missed the
checkbox for "connect via modem if LAN is not available."

Thanks again for your help!!


That didn't work. It still closes the connection if auto-polling is
enabled, even when LAN is selected as the connection.. Apparently there is
no way to do what I want it to do.

"Adam Corolla" wrote in message
...
My folks' system is running XP with SP2 and Outlook 2000 with SP2 on a
dial-up connection.

When I have the "Check for new mail every X minutes" box checked, then
every time Outlook checks for mail it closes the modem connection to the
ISP (basically hangs up the phone line) without asking for confirmation.
Even if I check for email manually by clicking the send/receive button, it
terminates the connection with the ISP immediately after sending and
receiving main, but ONLY if the "Check for new mail every X minutes" box
checked!

I've made sure the box in Outlook that says to "disconnect after
sending/receiving email" is NOT checked. I've looked at it about a
hundred times, even tried putting a check in it, rebooting, and then
unchecking it and rebooting again, to no avail. That option doesn't
actually seem to affect anything. It's as though when I put a check mark
in the box that says "check for new mail every X minutes" it puts a hidden
and unremovable check mark in the box that says to "close the connection
after doing a send/receive."

Has anyone else encountered this? Is there a fix?


P.S., It's a POP3 email account.