Hello Everyone,

Is there anyone can help me out with this strange issue...

Some of our clients (POP3 Users) have a very strange problem, which is sometimes their outlook can not complete the download process. (Seems like something stucked the downloading queue)
Then I logged into that user's mailbox by OWA, there are only like 2 messages left, and the total size is only 10-20kb, very small messages...

And the current action i took is: Go to OWA, clear ALL emails, back to Outlook, everything up and working...

The server side configuration attached as well:

Windows 2003
Exchange 2003 + SP1

Any comments will be appreciated.

Jason Cui

how is their internet connectivity (if they are using this to connect to
POP3) sometimes slow internet connectivity can hinder the process...

"Jason Cui" wrote:

Hello Everyone,

Is there anyone can help me out with this strange issue...

Some of our clients (POP3 Users) have a very strange problem, which is sometimes their outlook can not complete the download process. (Seems like something stucked the downloading queue)
Then I logged into that user's mailbox by OWA, there are only like 2 messages left, and the total size is only 10-20kb, very small messages...

And the current action i took is: Go to OWA, clear ALL emails, back to Outlook, everything up and working...

The server side configuration attached as well:

Windows 2003
Exchange 2003 + SP1

Any comments will be appreciated.

Jason Cui

Firstly, many thanks for your reply.
By the way, I don't think bandwidth is the real problem, because we have
more than three customers have the same issue, and they are located in the
different places.

"Craig from Huguenot" ...
how is their internet connectivity (if they are using this to connect to
POP3) sometimes slow internet connectivity can hinder the process...

"Jason Cui" wrote:

Hello Everyone,

Is there anyone can help me out with this strange issue...

Some of our clients (POP3 Users) have a very strange problem, which is
sometimes their outlook can not complete the download process. (Seems
like something stucked the downloading queue)
Then I logged into that user's mailbox by OWA, there are only like 2
messages left, and the total size is only 10-20kb, very small messages...

And the current action i took is: Go to OWA, clear ALL emails, back to
Outlook, everything up and working...

The server side configuration attached as well:

Windows 2003
Exchange 2003 + SP1

Any comments will be appreciated.

Jason Cui

See if you can replicate the issue, then try to isolate if it's a
client side issue or server side. I would begin with client side. See
if the host is on auto negotiate, if so manually set the speed to 100
full. If this doesn't work try different Outlook clients.

James Chong
MCSE + Messaging, MCTP
msexchangetips.blogspot.com

Jason Cui wrote:
Firstly, many thanks for your reply.
By the way, I don't think bandwidth is the real problem, because we have
more than three customers have the same issue, and they are located in the
different places.

"Craig from Huguenot" ...
how is their internet connectivity (if they are using this to connect to
POP3) sometimes slow internet connectivity can hinder the process...

"Jason Cui" wrote:

Hello Everyone,

Is there anyone can help me out with this strange issue...

Some of our clients (POP3 Users) have a very strange problem, which is
sometimes their outlook can not complete the download process. (Seems
like something stucked the downloading queue)
Then I logged into that user's mailbox by OWA, there are only like 2
messages left, and the total size is only 10-20kb, very small messages....

And the current action i took is: Go to OWA, clear ALL emails, back to
Outlook, everything up and working...

The server side configuration attached as well:

Windows 2003
Exchange 2003 + SP1

Any comments will be appreciated.

Jason Cui

Thanks James,

I'm so sorry, I'm not totally catch your idea:

'See if the host is on auto negotiate, if so manually set the speed to 100
full.'

Could you put more comments on...is there a special setting on the Outlook?
Time-Out?

Jason



roups.com...
See if you can replicate the issue, then try to isolate if it's a
client side issue or server side. I would begin with client side. See
if the host is on auto negotiate, if so manually set the speed to 100
full. If this doesn't work try different Outlook clients.

James Chong
MCSE + Messaging, MCTP
msexchangetips.blogspot.com

Jason Cui wrote:
Firstly, many thanks for your reply.
By the way, I don't think bandwidth is the real problem, because we have
more than three customers have the same issue, and they are located in the
different places.

"Craig from Huguenot"
...
how is their internet connectivity (if they are using this to connect to
POP3) sometimes slow internet connectivity can hinder the process...

"Jason Cui" wrote:

Hello Everyone,

Is there anyone can help me out with this strange issue...

Some of our clients (POP3 Users) have a very strange problem, which is
sometimes their outlook can not complete the download process. (Seems
like something stucked the downloading queue)
Then I logged into that user's mailbox by OWA, there are only like 2
messages left, and the total size is only 10-20kb, very small
messages...

And the current action i took is: Go to OWA, clear ALL emails, back to
Outlook, everything up and working...

The server side configuration attached as well:

Windows 2003
Exchange 2003 + SP1

Any comments will be appreciated.

Jason Cui

Jason Cui wrote:

I'm so sorry, I'm not totally catch your idea:

'See if the host is on auto negotiate, if so manually set the speed
to 100 full.'

Could you put more comments on...is there a special setting on the
Outlook? Time-Out?

James is describing hardware/firmware settings used by the Ethernet card in
your PC and the card in the Ethernet switch to which it attaches. Similar
to a modem connecting to another modem at 56K bps, Ethernet cards must agree
on their connection speeds in order to understand the packets that pass
between them. What he describes has nothing to do with Outlook specifically
but everything to do with your network performance in general.
--
Brian Tillman

Sure, right click network neighborhood, go to properties. Select your
network card, right click properties, click the configure button, click
advanced, you should see something similar to link speed and duplex.
See if it's set to auto negotiate, if so try setting it to 100 full.
Also try using different Outlook clients if you haven't done so.

James Chong
MCSE + Messaging, MCTP
msexchangetips.blogspot.com


Jason Cui wrote:
Thanks James,

I'm so sorry, I'm not totally catch your idea:

'See if the host is on auto negotiate, if so manually set the speed to 100
full.'

Could you put more comments on...is there a special setting on the Outlook?
Time-Out?

Jason



roups.com...
See if you can replicate the issue, then try to isolate if it's a
client side issue or server side. I would begin with client side. See
if the host is on auto negotiate, if so manually set the speed to 100
full. If this doesn't work try different Outlook clients.

James Chong
MCSE + Messaging, MCTP
msexchangetips.blogspot.com

Jason Cui wrote:
Firstly, many thanks for your reply.
By the way, I don't think bandwidth is the real problem, because we have
more than three customers have the same issue, and they are located in the
different places.

"Craig from Huguenot"
...
how is their internet connectivity (if they are using this to connect to
POP3) sometimes slow internet connectivity can hinder the process...

"Jason Cui" wrote:

Hello Everyone,

Is there anyone can help me out with this strange issue...

Some of our clients (POP3 Users) have a very strange problem, which is
sometimes their outlook can not complete the download process. (Seems
like something stucked the downloading queue)
Then I logged into that user's mailbox by OWA, there are only like 2
messages left, and the total size is only 10-20kb, very small
messages...

And the current action i took is: Go to OWA, clear ALL emails, back to
Outlook, everything up and working...

The server side configuration attached as well:

Windows 2003
Exchange 2003 + SP1

Any comments will be appreciated.

Jason Cui