I have a problem machine which can recieve email but cannot send email. The
email is put in the sent items folder and they receive no error messages. I
had them try the test button in the email accounts page and it passes all
tests.

Here is what I have dome so far:

Reboot the machine
Change the username and password to another known working account (same
result)
Went to another working machine and tried the account which would not work
(worked fine)
Checked for a firewall (none installed)
Performed all updates and security patches.

Everything else seems to work fine on the computer. They can access the
network and the internet.

Any suggestion on what I can check next?

TIA

Are you scanning emails that are outgoing? Try disabling AV to see what
happens. Also, does the user have any synch software installed (for a
handheld)?

--
Kathleen Orland
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"RjK" wrote:

I have a problem machine which can recieve email but cannot send email. The
email is put in the sent items folder and they receive no error messages. I
had them try the test button in the email accounts page and it passes all
tests.

Here is what I have dome so far:

Reboot the machine
Change the username and password to another known working account (same
result)
Went to another working machine and tried the account which would not work
(worked fine)
Checked for a firewall (none installed)
Performed all updates and security patches.

Everything else seems to work fine on the computer. They can access the
network and the internet.

Any suggestion on what I can check next?

TIA