Being relatively new to Exchange and Outlook, I'm looking for the best
way to implement a situation where there is a generic email account
that the outside world sends to that a number of people need to
monitor.

Right now what I have done is set up an email enabled Public Folder and
simply give permissions to that folder to the appropriate people. I
also hide that address so it doesn't display in the GAL, since there is
no reason for internal folks to write to that address.

However, one problem I see with this scenario is I can't find an
effective way to look at all email addresses in the system. If I
continue creating these email enabled folders how do I keep track of
them?

Is it better just to create an account in AD and a mailbox for the
generic address? That seems cumbersome because then I have to remember
passwords for each account as well as create a profile on my machine
for that account in Outlook (or use OWA). Advice please!

It's really up to you. You can create a new OU in AD and put all such accounts there as mailboxes. Or you can create them all under the same parent folder in Public Folders.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"agcintucson" wrote in message ps.com...
Being relatively new to Exchange and Outlook, I'm looking for the best
way to implement a situation where there is a generic email account
that the outside world sends to that a number of people need to
monitor.

Right now what I have done is set up an email enabled Public Folder and
simply give permissions to that folder to the appropriate people. I
also hide that address so it doesn't display in the GAL, since there is
no reason for internal folks to write to that address.

However, one problem I see with this scenario is I can't find an
effective way to look at all email addresses in the system. If I
continue creating these email enabled folders how do I keep track of
them?

Is it better just to create an account in AD and a mailbox for the
generic address? That seems cumbersome because then I have to remember
passwords for each account as well as create a profile on my machine
for that account in Outlook (or use OWA). Advice please!

In ps.com,
agcintucson typed:
Being relatively new to Exchange and Outlook, I'm looking for the best
way to implement a situation where there is a generic email account
that the outside world sends to that a number of people need to
monitor.

Right now what I have done is set up an email enabled Public Folder
and simply give permissions to that folder to the appropriate people.
I also hide that address so it doesn't display in the GAL, since
there is no reason for internal folks to write to that address.

However, one problem I see with this scenario is I can't find an
effective way to look at all email addresses in the system. If I
continue creating these email enabled folders how do I keep track of
them?

Is it better just to create an account in AD and a mailbox for the
generic address? That seems cumbersome because then I have to
remember passwords for each account as well as create a profile on my
machine for that account in Outlook (or use OWA). Advice please!

You can still find any SMTP addresses in use in ADUC....whether hidden or
not.

Note that with shared mailboxes, you do have to create a user, but don't
need to care what the PW is - just grant yourself/a group Full Mailbox
Access rights (and perhaps Send As).

How many of these sorts of generic SMTP addresses are there, btw? Any reason
you can't just assign them all to the same PF or mailbox or whatever?